• Perform advanced administration and ongoing evolution of the ServiceNow platform; • Provide technical leadership for squads and strategic initiatives; • Implement and optimize ITIL processes (ITSM, ITOM, ITAM, SecOps); • Work with Discovery and Service Mapping; • Ensure efficient management of SLAs, indicators, and continuous improvement; • Develop integrations between platforms and systemic architectures; • Align technical solutions with business strategy and translate business requirements into technological solutions; • Communicate with technical and executive stakeholders; • Operate in a high-criticality, high-complexity corporate environment; • Contribute to platform evolution with a product-oriented vision; • Work with Virtual Agent / Live Agent;

• Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues. • Troubleshoot and resolve issues related to ITSM, HAM, integrations, portal and other ServiceNow modules(optional). • Support and maintain ServiceNow modules. • Collaborate with stakeholders &end users to understand requirements and deliver effective ServiceNow solutions. • Ensure adherence to best practices in ServiceNow development and configuration. • Document technical solutions, workflows, and issue resolutions.

• Work closely with business process consultants and team members to understand business requirements • Create technical solutions aligned with business and IT strategies • Collaborate with QA teams for testing and issue remediation • Participate in client engagements and team collaboration for travel up to 30%

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are looking for a motivated and detail-oriented Junior ServiceNow Developer to join our growing ServiceNow team. This role is ideal for someone early in their ServiceNow career who is eager to develop strong technical skills, gain hands-on experience, and contribute to the delivery of high-quality platform solutions. You will support the design, development, and enhancement of ServiceNow applications and workflows across ITSM and other modules, working closely with senior developers, platform engineers, and administrators. This is a hands-on development role with a strong focus on learning, continuous improvement, and building capability within an enterprise ServiceNow environment. You will work under the guidance of the Platform Owner and senior technical team members to ensure solutions align with platform standards and best practices. What you’ll be doing: Development & Delivery - Support the design and development of ServiceNow solutions, including forms, workflows, scripts, and simple custom applications. - Assist in configuring and enhancing ITSM processes within ServiceNow. - Write and maintain basic to intermediate scripts using JavaScript and Glide APIs under guidance. - Contribute to integrations using REST/SOAP APIs where required. - Participate in testing activities, including support for Automated Test Framework (ATF) execution and defect resolution. - Support releases, deployments, and environment updates as part of the delivery cycle. Platform Support & Collaboration - Work closely with Senior Developers, System Administrators, and Platform Engineers to deliver changes and enhancements. - Assist in investigating and resolving platform issues, escalating where appropriate. - Follow established development standards, coding guidelines, and documentation practices. - Participate in Agile ceremonies (stand-ups, sprint planning, reviews). Learning & Continuous Improvement - Develop ServiceNow skills through hands-on delivery and structured mentoring. - Learn and apply platform best practices, coding standards, and governance principles. - Contribute ideas for improving efficiency, automation, and user experience. - Stay engaged with new ServiceNow features and capabilities as part of ongoing development.