• Manage the full supply chain lifecycle, from forecasting and purchasing to fulfillment and delivery • Build and improve inventory planning and demand forecasting processes • Manage relationships with suppliers, manufacturers, freight providers, and 3PL partners • Coordinate production timelines, shipping schedules, and inventory movement • Support operational planning for European expansion, including international logistics and regional operational needs • Monitor purchasing, inventory performance, and cash flow • Build scalable systems, SOPs, and operational reporting processes • Identify operational inefficiencies and implement process improvements across the business

Role Description The Supply Chain & Logistics Manager owns demand planning, inventory strategy, and global logistics oversight across the U.S., UK, and EU. This role ensures that forecasts, inventory targets, production plans, and logistics execution align with business priorities, service levels, and financial objectives. This position manages the Logistics Coordinator and works closely with the Head of Production to translate forecasts into executable production and replenishment plans. This is a highly cross-functional role partnering with Marketing, Finance, Operations, Customer Support, co-packers (U.S. & Spain), 3PLs, and freight partners. The ideal candidate is analytical, process-driven, and proactive—comfortable building structure, driving accountability, and supporting a high-growth CPG environment. Key Responsibilities - Demand Planning, Inventory Strategy & S&OP - Own weekly and monthly demand forecasting across DTC, B2B, wholesale, and Amazon channels. - Lead supply chain inputs into the S&OP process, aligning demand forecasts with production capacity, inventory targets, lead times, and margin considerations. - Translate forecasts into executable supply and replenishment plans in coordination with the Head of Production. - Establish inventory targets by region and channel, balancing service levels, working capital, and expiration risk. - Monitor sell-through, forecast accuracy, safety stock levels, weeks of cover, and aging inventory. - Conduct SKU-level analysis to prevent overstock, stockouts, and expirations using FEFO principles. - Partner with Marketing and Finance to incorporate promotions, product launches, wholesale orders, and seasonality into demand planning. - Production & Supply Coordination - Convert approved S&OP outputs into production schedules, purchase orders, and replenishment timelines. - Issue and manage purchase orders; track production runs and manage lead times with domestic and international co-packers. - Coordinate closely with the Head of Production on packaging availability, batch tracking, and lot traceability. - Ensure documentation integrity and FEFO allocation across production runs. - Proactively identify supply constraints and recommend mitigation plans. - Logistics Management & Global Execution - Oversee and provide direction to the Logistics Coordinator, ensuring clear priorities and performance accountability. - Manage domestic and international logistics across the U.S., UK, and EU, including freight bookings, customs coordination, and 3PL alignment. - Ensure proper documentation for import/export compliance (ISF, HTS classifications, commercial invoices, COAs, FDA Prior Notice, FSVP, EU regulations). - Monitor inbound and outbound performance, resolving shipment delays, customs holds, and discrepancies. - Improve landed cost visibility and freight performance tracking. - Cost Optimization & Vendor Management - Provide cost, capacity, and lead-time visibility to support S&OP decision-making. - Track landed cost trends and freight as a percentage of revenue. - Support tradeoff analysis between service level, inventory investment, and margin. - Negotiate rates and service levels with freight forwarders, co-packers, warehouses, and brokers. - Maintain vendor performance scorecards and drive continuous improvement initiatives. - Inventory Control, Risk & Quality Oversight - Maintain visibility into finished goods, raw materials, and packaging inventory across co-packers and warehouses. - Monitor inventory turns, working capital impact, and expiration exposure. - Support quality documentation tracking (COAs, batch records, lot traceability). - Partner with production and vendors on corrective action plans when issues arise. - Develop risk mitigation plans for supply disruptions or demand variability. - Systems, Process & Reporting - Build and maintain SOPs for forecasting, S&OP execution, inventory reconciliation, compliance, and logistics coordination. - Develop tools, dashboards, and automation to improve forecast accuracy and operational visibility. - Generate weekly and monthly reporting on: - Forecast accuracy - Inventory health & turns - Service levels - Landed cost trends - Working capital impact - Support Customer Support with logistics-related escalations when necessary. Qualifications - 5+ years of experience in supply chain planning, inventory management, logistics, or S&OP within CPG, food, or e-commerce environments. - Experience managing or mentoring logistics or supply chain team members. - Proven ability to translate forecasts into executable supply and inventory plans. - Strong knowledge of cross-border logistics and food compliance, including INCOTERMS, ISF, HTS classification, FDA Prior Notice, FSVP, and EU regulations. - Experience working with Shopify, Amazon FBA, ShipStation, and 3PL partners. - Strong analytical and financial acumen with comfort analyzing margin and working capital impact. - Excellent cross-functional communication skills. - Comfortable operating in a fast-paced, high-growth environment.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Sr. Technical Consultant (Developer), ServiceNow Finance & Supply Chain (Source-to-Pay) and Contracting Operations Solutions The Role A Technical Consultant (TC) for ServiceNow is a functional and technical expert in the ServiceNow Expert Services Team focused on customer engagement teams - consulting with customers and configuring a selection of the growing ServiceNow Finance & Supply Chain (Source-to-Pay) and Legal Contract Operations Product Lines - which currently includes the Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Finance Case Management, Legal Service Delivery (LSD), and Contract Management Solutions - all with the goal of accelerating and driving customer business outcomes. What you get to do in this role:• Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization.• Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains• Advise customers in their efforts to take advantage of the ServiceNow Solution's standard capabilities in their efforts to improve their processes• Lead customer design workshops focused on ServiceNow Platform and Solution technology• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution• Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them• Guide and provide ad-hoc oversight/training for the customer's future system administrators throughout the engagement• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes• Develop required integration components (SSO, LDAP, etc.) with multiple systems• Develop required portal components• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution• Juggle multiple and complex projects/initiatives• Promote continuous improvement practices for delivery/engagement materials• Support specific sales activities when required• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request• Up to 50% travel annually, driven by customer needs and internal meetings Qualifications In order to be successful in this role, we need someone who has:• Must be a U.S. Citizen, with ability to obtain and maintain a U.S. Public Trust security clearance.• At least 3+ years of configuring/developing ServiceNow or equivalent solutions exampled below• At least 5+ years of configuration/development experience for complex, highly-capable, Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting technologies - inclusive of integrations and portals• Experience with ServiceNow Finance & Supply Chain Solutions, including Supplier Lifecycle Operations (SLP), Sourcing & Procurement Operations (SPO) and/or Accounts Payable Operations (APO) required. • ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification and ServiceNow Certified Application Developer (CAD) required - ServiceNow Supplier Lifecycle Operaations (SLP) Accreditation, Sourcing & Procurement Operations (SPO) Accreditation, Accounts Payable Operations (APO) Accreditation, and/or Legal Service Delivery Accreditation, preferred.• Demonstrated ability to influence and consult (providing options with pros, cons and risks), while providing thought leadership to customer Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting department sponsors/stakeholders in solving business process and/or technical problems• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies• Strong understanding with leading Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc.• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity• Proven team player and team builder Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Coordinate Supply Chain and Proposal activities • Financial management (i.e., EV, budgets, targets, working capital, material sales forecasts, etc.) • Overall ownership of the supplier management process • Act as the Control Account Manager (CAM) • Develop and execute material product strategies • Manage product purchase/subcontract requirements • Create and track key product area performance metrics