Peer Support Specialist Location: Scotts Valley United States Regular Part-Time Posted Date Job Description: We are hiring a compassionate and experienced Peer Support Specialist to work with our clients at The Camp Recovery Center in Scotts Valley! This is a key role whose primary goal is to provide a safe, nurturing environment for our adult clients who have co-occurring disorders (substance use disorder and mental health disorders). The Camp is a 74-bed treatment center providing services to adults on both an inpatient and outpatient basis. This is a 32 hour position - 4 days a week PURPOSE STATEMENT: Provide group and individual counseling sessions using personal experiences in mental health & substance use recovery as inspiration and motivation. while also allowing for expression of persons' experiences in recovery. ESSENTIAL FUNCTIONS: - Provide a wide range of activities to assist patients in exercising control over their own lives and their recovery or resilience-building process. - Provide peer mentoring or coaching, including personalized and tailored services and supports to meet the preferences and unique needs of the person/family and support recovery goals/planning through assisting and supporting goal setting and use of decision-making strategies. - Provide recovery resources - Facilitate and lead recovery, educational and support groups. Educational activities include, as applicable, self-advocacy, wellness, life skills, goal setting, parenting skills and decision-making skills. - Advocate with and for the person and their family. - Complete documentation of group and/or individual interventions in an accurate manner and file within 24 hours of service. - Complete documentation of assessments in a timely and accurate manner. - Participate in weekly meetings and supervisions to enhance communication and efficacy of treatment. - Actively contributes to PI/QI efforts participating in problem-solving, root cause analysis and/or assisting in collection of data. - Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority. OTHER FUNCTIONS: - Perform other functions and tasks as assigned. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: - High school diploma or equivalent is required. - Three or more years' experience working in a behavioral health setting is required. - Two or more years' experience in an acute inpatient behavioral health setting preferred. - Training on personal advocacy, engagement, recovery and resiliency principles, community supports/resources, effective use of sharing life experiences and parenting skills, as applicable. LICENSES/DESIGNATIONS/CERTIFICATIONS: - Certification as a Peer Specialist - CPR and de-escalation/restraint certification required (training available upon hire and offered by facility). - First aid may be required based on state or facility. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws. COMPENSATION: Compensation for roles at THE CAMP RECOVERY CENTER varies depending on a wide array of factors including but not limited to the specific location, role, skill set, and level of experience. As required by local law, THE CAMP RECOVERY CENTER provides a reasonable hourly range of compensation for roles that may be hired in California as set forth below. Role Location : CALIFORNIA Calculated Hourly Range for role Peer Support Specialist State - California: $24.00 - $26.00 BENEFITS: The Camp Recovery Center provides a comprehensive package of benefits for our Full Time Employees Current benefits include: - Competitive hourly rate - Shift differential for overnight shifts - Medical, dental, and vision insurance - Acadia Healthcare 401(k) plan - Excellent training program - Complimentary AOD Education to certify as a Substance Use Disorder Counselor - Professional growth opportunity that is second to none in the industry. AVAILABLE SHIFTS AND HOURS: This is a Part-Time with Benefits position. 32 hours - 4 days a week.Shifts are 8 - hours, and are overtime eligible

Title: Customer Service Representative - Patient Registration Part time Location: Hancock, MI Job Description: Shift Hours: PRN- part time, work as needed. Open availability required for as needed shifts (day, evening, and overnight availability). Holiday and weekend availability is required. Shifts will range between 8-12 hours. Hours will include a rotating on-call schedule. PRN associates will be cross-trained in multiple departments as needed. Ready to start a meaningful career in healthcare - even if you've never worked in the field before? Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You'll: - Help patients navigate the registration process - Answer questions with confidence, clarity, and compassion - Gather accurate information quickly in a fast-paced environment - Build trust with patients during moments when they may be scared, confused, or overwhelmed No healthcare background? No problem. We'll train you every step of the way-and this role is a fantastic launchpad for a growing healthcare career. Why You'll Love This Job Make a Real Difference: Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times. Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long-term career growth. Fast-Paced, Never Boring: You'll move between computer screens, phone calls, and in‑person interactions - balancing accuracy with compassion while working alongside clinicians and emergency staff. Supportive Team Environment: We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed. What You'll Do Day-to-Day - Work across multiple computer systems to register patients efficiently - Answer phones and gather information quickly and accurately - Assist patients who may be ill, anxious, or confused - Navigate diverse insurance plans and coverage details (with training!) - Adapt to interruptions from clinical teams during urgent care situations - Build rapport and ease patient concerns in real time This isn't a sit-back-and-relax desk job-you'll be on your feet, thinking fast, and making a real impact. Requirements - High School Diploma or GED - Strong customer service experience - Ability to pass background check, drug test, and meet vaccination requirements Preferred - Medical or healthcare experience (but not required!) Your Healthcare Career Starts Here If you're a compassionate communicator, a quick learner, and someone who thrives in a dynamic environment, we'd love to meet you. Join us at R1 and take the first step toward a fulfilling, purpose-driven career. Apply today! For this US-based position, the base pay range is $16.00 - $21.10 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.

Title: Early Career Pathway - Customer Service Representative Location: Melbourne , Australia Category:Sales & Service Brand:WFI widget:max-term full-time Remote:Hybrid Job ID:49531 Job Description: WFI is insurance you can have a career with. Part of Insurance Australia Group (known as IAG) we're one of Australia's leading rural, business insurers, who still believe in friendly, personal service. As a Customer Service Representative, you don't need previous insurance experience. We'll teach you everything you need to know. You'll learn how to update customer insurance policies, support renewals, and build valuable workplace skills using our systems and training. It's a great opportunity to gain real experience, confidence, and a recognised qualification while getting paid. Learn on the Job and Get Qualified You'll develop your skills through real work, guided closely by experienced team members. In your first six months, you'll complete a nationally recognised qualification - the ANZIIF Tier 2 General Insurance Compliance Certification. This training is: - Fully paid for by WFI - Completed onsite at our WFI office - Supported with hands‑on, supervised training Once you're settled into the role and feeling confident, there may be opportunities to move into hybrid working arrangements, depending on business needs. This is a 12‑month maximum‑term, full‑time role, based in Naarm (Melbourne), working Monday to Friday, 8:30am to 5:00pm You'll join IAG with extra support through our Early Career Pathways to help you build skills, connect with other early career employees, and plan what comes next. Through structured learning, personalised development and real hands-on experience, we'll help set you up for success whether you're‑ a high school leaver or have limited to no prior experience. What You'll Do - Provide helpful, professional support by completing policy updates such as renewals, changes, and payment follow‑ups. - Use your training and tools to assess policy details and make decisions that follow our underwriting guidelines. - Keep accurate, high‑quality records and documentation to support smooth customer and team experiences. - Work closely with your team to manage tasks, organise workflows, and ensure policy requests are completed efficiently. - Communicate clearly with internal teams and occasionally with customers to help finalise policy updates or answer simple enquiries. What You'll Bring - Strong rapport building, active listening, and clear communication skills (verbal and written). - A tech savvy approach with confidence using multiple systems and platforms. - A proactive, resilient approach with the ability to handle customer objections and find solutions. - A positive growth mindset, open to feedback and change, with a strong desire to learn, adapt and grow as the business evolves. - Reliability, accountability, and a commitment to continuous improvement and personal growth. - Ability to work autonomously, use initiative, maintain attention to detail, and contribute positively to a team environment. What We Offer - Boosted superannuation with 13% as standard. - 20 days annual leave + 5 days MyLeave (extra leave for what's important to you). - Partner discounts on private health insurance, tech & appliances, and many more. - Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. - employment type eligibility criteria apply More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Title: Team Leader Customer Support Reference number req51586 Occupation Call Centre Services, Management and Support Work type Full-Time Location Statewide Salary Information From AUD $113,574.00 to $125,720.00 per year Job Description: - Grade: Clerk Grade 7/8 - Salary: $113,574 - $125,720 plus super. - Employment Type: 2 x temporary full-time opportunities up to 12 months with the possibility of extension or conversion to ongoing employment. - Location: Gosford (Mann Street) or Sydney (Elizabeth Street) with hybrid working available with a mix of in-office days (two days per week currently) and working from home. The State Insurance Regulatory Authority (SIRA) is looking for two Team Leader Customer Support to join our team! About the team: We are a trusted, collaborative team who deliver customer-focused solutions with integrity, empathy, and excellence. Our goal is to empower customers, support each other, and consistently deliver high-quality outcomes that make a meaningful impact. What this looks like day to day? Being there for our customers, supporting them via a range of voice and digital channels with both inbound and proactive outreach support. We are currently in an exciting period of change where we are building a new CRM, launching a new internal HR system, and updating our processes and structure to be best placed to meet our customer needs. About the role We are looking for a motivated leader with a passion for providing great customer service and continuous improvement. No days will look the same, but some work our existing leadership team has been involved in includes: - Contact Centre Leadership (reviewing stats, identifying trends, managing escalations) - You understand the policies and processes, and can make decisions quickly in line with these to drive the best possible experience for our customers - Leadership excellence – Coaching, training and supporting a geographically diverse team to be their best everyday (including recruiting and onboarding new team members) - Conducting proactive and reactive information analysis - Identify opportunities, solutions, and recommendations for improving service delivery - Project Management – Leading a range of projects (some small, some large) to improve things for our customers and our people - Change Management – Contributing to the role out of new systems, building system requirements, UAT Testing and supporting team members through change To be successful in this role you will have: - A passion for customer service, you truly love to put the customer at the center and are guided by continually keeping them front of mind in all decisions - Demonstrated leadership experience - This is your bread and butter, you get great satisfaction from coaching and supporting your people to grow and improve. Accountability and transparency are in your comfort zone - Excellent communication skills - We are lucky enough to hear directly from our customers, and sharing insights into their experience with other areas of SIRA is vital to helping shape our schemes - Tech savviness – CRM’s, knowledge systems, Microsoft Office suite – you have experience with them all and learn/adapt to new systems quickly - The ability to adapt and a willingness to learn & speak up: You are comfortable working in a dynamic environment, challenging the status quo, adapting to changing priorities, and continuously learning new skills and knowledge - A proactive and collaborative approach: You take initiative, contribute effectively to team discussions, and work collaboratively to achieve shared goals. - Knowledge of the CTP or Workers Compensation schemes is desireable but not a requirement (we have a great range of scheme experts on board who can share their knowledge)