Title: Team Leader Customer Support Reference number req51586 Occupation Call Centre Services, Management and Support Work type Full-Time Location Statewide Salary Information From AUD $113,574.00 to $125,720.00 per year Job Description: - Grade: Clerk Grade 7/8 - Salary: $113,574 - $125,720 plus super. - Employment Type: 2 x temporary full-time opportunities up to 12 months with the possibility of extension or conversion to ongoing employment. - Location: Gosford (Mann Street) or Sydney (Elizabeth Street) with hybrid working available with a mix of in-office days (two days per week currently) and working from home. The State Insurance Regulatory Authority (SIRA) is looking for two Team Leader Customer Support to join our team! About the team: We are a trusted, collaborative team who deliver customer-focused solutions with integrity, empathy, and excellence. Our goal is to empower customers, support each other, and consistently deliver high-quality outcomes that make a meaningful impact. What this looks like day to day? Being there for our customers, supporting them via a range of voice and digital channels with both inbound and proactive outreach support. We are currently in an exciting period of change where we are building a new CRM, launching a new internal HR system, and updating our processes and structure to be best placed to meet our customer needs. About the role We are looking for a motivated leader with a passion for providing great customer service and continuous improvement. No days will look the same, but some work our existing leadership team has been involved in includes: - Contact Centre Leadership (reviewing stats, identifying trends, managing escalations) - You understand the policies and processes, and can make decisions quickly in line with these to drive the best possible experience for our customers - Leadership excellence – Coaching, training and supporting a geographically diverse team to be their best everyday (including recruiting and onboarding new team members) - Conducting proactive and reactive information analysis - Identify opportunities, solutions, and recommendations for improving service delivery - Project Management – Leading a range of projects (some small, some large) to improve things for our customers and our people - Change Management – Contributing to the role out of new systems, building system requirements, UAT Testing and supporting team members through change To be successful in this role you will have: - A passion for customer service, you truly love to put the customer at the center and are guided by continually keeping them front of mind in all decisions - Demonstrated leadership experience - This is your bread and butter, you get great satisfaction from coaching and supporting your people to grow and improve. Accountability and transparency are in your comfort zone - Excellent communication skills - We are lucky enough to hear directly from our customers, and sharing insights into their experience with other areas of SIRA is vital to helping shape our schemes - Tech savviness – CRM’s, knowledge systems, Microsoft Office suite – you have experience with them all and learn/adapt to new systems quickly - The ability to adapt and a willingness to learn & speak up: You are comfortable working in a dynamic environment, challenging the status quo, adapting to changing priorities, and continuously learning new skills and knowledge - A proactive and collaborative approach: You take initiative, contribute effectively to team discussions, and work collaboratively to achieve shared goals. - Knowledge of the CTP or Workers Compensation schemes is desireable but not a requirement (we have a great range of scheme experts on board who can share their knowledge)

Title: Customer Service Representative Location: Northlake United States Job ID 137845 Job Category Customer Service Job Level Individual Contributor Position Type Full-Time Hybrid Job Description: Job Overview: Inside Sales Representative (Customer Sales and Service) - Northlake, IL The Customer Sales and Service Representative serves as the front line to our external Customer base. The primary responsibility will be to provide professional, timely and complete sales service to an assigned Customer base. The Customer Sales and Service Representative will provide Customer specific sales building solutions by leveraging Customer Relations Management (CRM) insights, creating rapport, and effectively translating product features into benefits. The Customer Sales and Service Representative should have a strong desire to serve. They are expected to educate, delight, and retain Customers. Effective Customer Sales and Service Representatives will have a high sales aptitude with strong organization and follow up skills. Additionally, the Inside Sales Representative should be a skilled communicator with the ability to unlock and understand business needs of retail Customers, translate product features into benefits, overcome selling objections, and provide resolution to Customer inquiries and issues. Schedule - Full Time- Hybrid (Mondays and Fridays will work from home) - Monday through Friday - 9:30 am to 6:30pm - Flexibility to work overtime is needed as scheduled. Position Responsibilities - Plan and execute scheduled outbound telephone sales calls according to KDP processes and standards for an assigned Customer base. - Monitor and evaluate assigned Customer call frequencies versus order rates and suggest adjustments to Supervisor when appropriate. - Receive inbound telephone calls, email, ecommerce, and fax sales orders. Provide Customers with post order confirmation and follow up. - Use historical sales data to create quality re-orders. Upsell, present, and sell new items as part of each outbound or inbound Customer sales interaction. - Create and maintain rapport and relationships with assigned Customers. - Collect and record Customer Relationship Management (CRM) data. Leverage CRM insights and sales history to enhance Customer rapport and to provide account specific sales solutions. - Execute sales programs and initiatives, and achieve assigned sales goals. - Stay informed on KDP product facts and features. Be able to effectively translate product features into benefits and sales solutions for assigned Customers. - Monitor and report lack of sales activity or other unusual Customer sales trends. - Evaluate Customers’ Cold Drink Equipment (CDE) compliance and work with Customer on resolution when issues exist. Report issues to Supervisor. - Perform efficient and accurate sales order entry. - Ensure the accuracy of pricing and Customer Master Data. - Provide other, non-selling Customer Service support including: responding to CDE service issues when raised during the sales call, receiving and transferring external Customer Service calls, and providing order delivery feedback when requested. - Coordinate sales service with field based Business Development Representatives. - Bilingual in Spanish could be beneficial. Total Rewards: - $40,500-$51,600 - Actual placement within the compensation range may vary depending on experience, skills, and other factors - Benefits, subject to eligibility, and collective bargaining agreements (where applicable): Medical, Dental, Vision, Disability, Paid Time Off (including vacation and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement Requirements: - 1 year Customer Service, Sales, or Call Center experience in an office environment required - Microsoft Office experience with advanced functions of Outlook and Excel required - Prior experience with Margin Minder, SAP, or similar data collection/tracking systems preferred Company Overview: Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott’s®, A&W®, Peñafiel®, GHOST®, 7UP®, Snapple®, Clamato® and Core Hydration®. Our global coffee business spans more than 100 markets and includes the leading Keurig® single‑serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet’s, L’OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities and the planet. We strive to be an employer of choice, providing a culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation and growth. Will you join us? Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. A.I. Disclosure: KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. AI does not make hiring decisions; all decisions throughout the hiring process are made by talent acquisition team members.

Title: Customer Service Representative (Remote) Locations: Portage, Michigan Denver, Colorado Seattle, Washington Sacramento, California Salt Lake City, Utah time type Full time job requisition id R565432 Work Flexibility: Remote Schedule: Monday-Friday, 10:30am-7pm EST Overtime required as needed   What You Will Do: As a Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. - Provide phone and email support for inquiries from sales and healthcare professionals - Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders - Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders - Understand, interpret, and explain detailed information of processes and procedures - Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required - Demonstrate flexibility in responding to new and rapidly changing situations and environment - Demonstrate an understanding of how decisions impact customers, markets and sales representatives - Provide support beyond standard hours as needed if call volume and/or workload require additional time What You Need: Required - - HS diploma or equivalent - 2+ years relevant experience - Ability to work flexible hours as needed to support the business needs Preferred - - Bachelors Degree - Direct customer service or call center experience - ERP experience (SAP, GHX, EDI, Salesforce, Genesis, PowerBI, etc.) United States of America Pay Ranges: - USN: $21.28 - $26.78 USD Hourly - US5: $22.35 - $28.12 USD Hourly - US10: $23.41 - $29.46 USD Hourly - US15: $24.48 - $30.80 USD Hourly - US20: $25.54 - $32.14 USD Hourly - US30: $27.67 - $34.82 USD Hourly View the U.S. work location and transparency guide to find the pay range for your location. Travel Percentage: 0% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Title: Customer Service Representative - Remote in Oklahoma City Location: Oklahoma City United States Job Description: Description & Requirements Maximus is currently hiring Customer Service Representatives to join our team in Oklahoma! This position is responsible for supporting our project with the Oklahoma SoonerCare Program by providing customer care and enrollment services via telephone, IVR and web based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. We are currently hiring to fill Full-Time positions where workers will have the choice to work onsite or remotely from the comfort of their home. This class is scheduled to start on Thursday, July 2, 2026. To be eligible for this position, you must reside in or within 40 miles of Oklahoma City. Why Maximus? - ️Work/Life Balance Support - Flexibility tailored to your needs! - Competitive Compensation - Quarterly bonuses based on performance - ️Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - ️Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - Tuition Reimbursement - Invest in your ongoing education and development. - Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - Professional Development Opportunities: Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Track and document all inquiries using the applicable systems. - Complete associated tasks according to the established guidelines. - Meet Quality Assurance (QA) and other key performance metrics. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Minimum Requirements - High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. Additional Minimum Requirements: - Must be able to pass all pre-employment screenings, including a background check - Must have a HS Diploma or GED/equivalent - Must live in Oklahoma City area (No more than 1 hour away or no more than 40 miles away from the site) - Customer service experience preferred - Call Center service experience preferred Home Office Requirements: - Reliable, high-speed internet service - Minimum 40 Mbps download speeds - Must be a traditional, wired high-speed connection such as cable or fiber - Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible - Must be able to connect your computer directly to your modem or router via ethernet cable, WiFi connections are not allowed - Quiet and distraction-free workspace EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.