Title: Accounts Receivable Specialist Location: USA - El Paso, Texas Job Description: Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent! Position: Accounts Receivable Specialist Department: Finance Work Location: El Paso, TX, Hybrid (work 3 days onsite) Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations. What you will be doing: Responsible for all accounts' receivable duties that pertain to the collection, cash applications, and research of customer invoices, payments, and claims. Assigned territories include customer accounts ranging from Small to Medium/Large activity and balances. Responsibilities include duties and projects assigned for the L.P., Belson, Idelle Labs, OXO International, and KAZ USA Inc. divisions. Territories include all domestic and Canadian customers, as well as some throughout the rest of the world. - Contact customers on all past due items such as invoices, claims, billings, etc. Document all correspondence with customers, whether by phone, e-mail, or fax, related to payment for open items. - Identifies, researches, and validates all customer deductions, i.e. claims or short pays, taken on payments. Claims are commonly researched for shortages, pricing discrepancies, promotional allowances, return of resalable merchandise, return of defective merchandise, and various violations. - Generates cash batches in the system to facilitate the application of incoming cash receipts. - Verifies the accuracy of the payments that have been keyed in by the lockbox for all payments. - Retrieves any payment remittance information not forwarded by the lockboxes. - Research individual payments and deductions on each remittance for appropriate coding, value, and accuracy, performing according to outlined specifications. - Processes customer payments received via credit card by submitting confidential information for payment through the banking system. - Serves as the departments subject matter expert for credit purposes. - Performs all testing in the ORACLE system for credit-related transactions, changes, upgrades, etc., which may occur in various ORACLE instances, including testing, development, quality assurance, and production. - Responsible for conducting any system changes, including updates of the A/R Specialist and Senior Specialist system responsibilities, new account openings, system changes to customer accounts, such as setting up for different invoicing processes or statements, releasing credit orders. - Aiding A/R Specialists and Senior Specialists with any system issues on all transactions, i.e., correcting GL data for credit memos/debit memos, invoices, etc. - Provides and ensures that all departmental personnel are trained in the latest aspects and/or changes in the system. Requests system changes from IT to make the AR Specialists’ jobs more efficient. - Serves as the main IT liaison for the Helen of Troy Credit Department in the United States, Canada, and Mexico for all requests, fixes, corrections, or changes. - Independently plans and organizes work based on defined objectives set by Supervisor, referring only unusual cases to Supervisor for guidance. - Retrieves identifying and validating information on all customer claims. Matches customer debit memos with the incoming claims and then appropriately codes based on the description noted on the claim. - Ensure proper follow-up with the Customer Service Department, IT Department, Distribution Centers, Sales Field Personnel, Sales Representatives, Freight Carriers, and customers. Processes valid claims for crediting and pursuing invalid deductions for repayment. - Provides the customer with documentation to help them verify and validate their open balances with Helen of Troy, in addition to electronic statements that are sent monthly. - Communicates any exception type issues: old claims, slow paying customers, bankruptcies, repayment concerns, etc. with the Sales Field personnel, which include Sales Representatives, Sales Managers, Sales Directors, and Sales Vice Presidents. Perform according to outlined specifications. - Provides information such as open aging reports, invoice copies, Bills of Ladings, proofs of delivery, and credit memos. - Reconcile accounts by reviewing aging reports for matching invoices, credit memos, payments, debit memos, etc. - Maintains a clean status of accounts receivable for the company. - Works in conjunction with the Customer Service or Sales Departments for the creation of extraordinary account receivable items, billings/credit memos to correct the account receivable for any errors in those departments, or in the field. Perform according to outlined specifications. - Assignment performed alone using established procedures, referring only questionable cases to Supervisor Skills needed to be successful in this role: - Good oral and written English communication skills. - Able to articulate and understand persuasive writing to perform the minimum standards of their duties. - Working knowledge of shipping, receiving, order production, credit, collections, cash receipts and applications, claims investigation, promotions, and compliance issues. - Able to work in a high speed and a highly stressful environment. Able to meet multiple deadlines while ensuring minimal errors. - Requires communication with all levels of personnel at the corporate level, the customer base level, and with Sales Representatives. - Office skills include Typing WP 40 words per minute, Filling, Organizational Skills, Data Entry, Document Control, Faxing, Copying, 10 Key and Touch Skill. - Specialized Areas: Skills in Training & Development, Accounting, Accounts Receivable, Invoicing, Collections, Item Master, Oracle Trade Management, Oracle Business Intelligence. Minimum Qualifications: - High School Diploma or General Equivalency Diploma. - 2+ years of related experience. - Authorized to work in the United States on a full-time basis. Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance. Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you. Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thoughts, cultures, and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Business Office Supervisor - Accounts Receivable Location: Overland Park United States Full-time • Days (No Weekends) Supervisors Team Leaders and Coordinators Job Description: Do you have the career opportunities as a Business Office Supervisor - Accounts Receivable you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nations leading provider of healthcare services, HCA Healthcare. Job Summary and Qualifications As the Business Office Supervisor, you will contribute to the company's mission, vision, and values by coordinating daily operations for the accounts receivable team. This includes overseeing functions of insurance and patient collections and daily cash posting/deposit balancing and patient account review. What you will do in this role: - Assume responsibility for daily management of the Central Business Office collection staff (collectors and payment posters) including full performance management - Oversee daily operations in accordance with ASD Best Practices - Maintain appropriate internal controls related to business office functions - Ensure that bad debt indicators and A/R totals meet established ASD goals - Demonstrate strong understanding of ASD revenue cycle functions, center managed care contracts, and government payers - Provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem - Work collaboratively with other CBO departments and surgery centers to ensure company success Qualifications for this role: - Minimum (2) years of experience in a medical office setting highly preferred. (i.e. ambulatory surgery center, hospital, doctors office) - Lead or supervisory experience preferred - BLS may be required as per facility standard Benefits HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: - Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services - Wellbeing support, including free counseling and referral services - Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence - Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling - Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing - Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Note: Eligibility for benefits may vary by location. At the Surgery Ventures Central Business Office in MidAmerica, we support financial and patient care operations of 10 ambulatory surgery centers across the Kansas City Metro. Staff are assigned to work with one or more surgery centers via remote, in office and hybrid working environments. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Business Office Supervisor - Accounts Receivable opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Ensure the coordination of claim activities, and timely reimbursement of receivables. • Research, resolve, and prepare claims that have not passed the payer edits daily. • Determine and initiate action to resolve rejected invoices. • Analyze each agency's outstanding monthly accounts receivable, and process claims to obtain zero balances. • Clear payment variances, resolving differences, and initiating corrective action. • Guide/instruct and support agency personnel encompassing all aspects of insurance and non-Medicare claims processing. • Prepare input data forms to update computer system. • Review and communicate with agencies to educate them about expectations for clean claims.

Role Description The Senior Director of A/R Management is responsible for leading and managing all revenue cycles related to outstanding insurance accounts receivable, insurance denials and appeals processes to ensure timely and accurate collections to maximize reimbursement. The Senior Director meets regularly with department managers and directors to review processes, standardize work flows and monitor overall team performance. Additional responsibilities include management and oversight of Key Performance Indicators (KPIs), addressing deficiencies which will improve overall department results. Maintains positive and productive business relations with payer representatives to discuss and resolve barriers to accurate and timely claims payments. Essential Duties and Responsibilities - Strong leadership support and oversight of the A/R Management team which will ensure metrics are in place to drive effectiveness and efficiency in areas of responsibility. - Demonstrates strong leadership guidance with internal business partners, insurance companies, government entities, patients and external clients. - Job requires strong collaboration with internal partners to drive success. - Responsible for building and retaining a high-performance team; ensures clear goal alignment within the team and drive performance management to policies. - Develop training programs for the specific needs for growth of A/R Management team. - Drive cash flow through receivables management by establishing effective organizational process and policy. - Meet weekly with all A/R Managers and Directors to review work flow, deficiencies within the process and staffing concerns. - Identify staff deficiencies and ensure proper training is provided. - Continuously evaluate the effectiveness of the team, empowering the team to have the courage to test status quo and demonstrate a continuous improvement mindset. - Lead new project implementations through to a successful outcome driving efficiencies. - Ensure there is open communications on any issues providing solutions for resolutions. - Review any team interpersonal conflicts with HR for direction working towards resolution. - Ensures all follow-up is performed timely and accurately to prevent/limit potential claim denials and avoid issues with timely filing deadlines. - Handle high level problem accounts which deals directly with payer, patient, or third party. - Serves as a clear and effective conduit of the technical knowledge on processing issues. - Works with Management to establish productivity standards for area of responsibility and monitors the standards. - Develop processes to improve cash flow and downsize receivables. - Prepare monthly, quarterly, annual and ad-hoc reporting for upper management. - Develop metrics, goals and KPI’s to measure and track business results. - Adhere to all Digitech HIPAA privacy policies and procedures; this includes always maintaining the confidentiality and security of sensitive patient information. - Ensures consistent adherence to company attendance policies. - Additional job duties as assigned. Qualifications - Associates degree and/or extensive work related experience is required. - 2 to 5 years working in healthcare billing, health insurance or equivalent operations work environment. - 2 to 5 years of direct supervisory experience required. - Working knowledge of billing, claim submissions requirements, remittances, insurance credits and refunds, A/R management, contract variances and appeal processes within the Healthcare industry. - Excellent verbal/written communication skills with all levels: executives, peers, associates and clients. - Strong computer skills, including Microsoft Word, Excel, PowerPoint and Outlook. - Proven process improvement methodology and proven success in driving change management. - Proven ability to attract, develop and retain associates that drives a culture of accountability and continuous improvement. - High-level leadership and decision-making skills. - Detail oriented and organized, with exceptional prioritization skills. - Must have the ability to work in a fast-paced environment. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan. Company Description Sarnova is an Equal Opportunity Employer. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.