• Ensure the coordination of claim activities, and timely reimbursement of receivables. • Research, resolve, and prepare claims that have not passed the payer edits daily. • Determine and initiate action to resolve rejected invoices. • Analyze each agency's outstanding monthly accounts receivable, and process claims to obtain zero balances. • Clear payment variances, resolving differences, and initiating corrective action. • Guide/instruct and support agency personnel encompassing all aspects of insurance and non-Medicare claims processing. • Prepare input data forms to update computer system. • Review and communicate with agencies to educate them about expectations for clean claims.

Role Description The Senior Director of A/R Management is responsible for leading and managing all revenue cycles related to outstanding insurance accounts receivable, insurance denials and appeals processes to ensure timely and accurate collections to maximize reimbursement. The Senior Director meets regularly with department managers and directors to review processes, standardize work flows and monitor overall team performance. Additional responsibilities include management and oversight of Key Performance Indicators (KPIs), addressing deficiencies which will improve overall department results. Maintains positive and productive business relations with payer representatives to discuss and resolve barriers to accurate and timely claims payments. Essential Duties and Responsibilities - Strong leadership support and oversight of the A/R Management team which will ensure metrics are in place to drive effectiveness and efficiency in areas of responsibility. - Demonstrates strong leadership guidance with internal business partners, insurance companies, government entities, patients and external clients. - Job requires strong collaboration with internal partners to drive success. - Responsible for building and retaining a high-performance team; ensures clear goal alignment within the team and drive performance management to policies. - Develop training programs for the specific needs for growth of A/R Management team. - Drive cash flow through receivables management by establishing effective organizational process and policy. - Meet weekly with all A/R Managers and Directors to review work flow, deficiencies within the process and staffing concerns. - Identify staff deficiencies and ensure proper training is provided. - Continuously evaluate the effectiveness of the team, empowering the team to have the courage to test status quo and demonstrate a continuous improvement mindset. - Lead new project implementations through to a successful outcome driving efficiencies. - Ensure there is open communications on any issues providing solutions for resolutions. - Review any team interpersonal conflicts with HR for direction working towards resolution. - Ensures all follow-up is performed timely and accurately to prevent/limit potential claim denials and avoid issues with timely filing deadlines. - Handle high level problem accounts which deals directly with payer, patient, or third party. - Serves as a clear and effective conduit of the technical knowledge on processing issues. - Works with Management to establish productivity standards for area of responsibility and monitors the standards. - Develop processes to improve cash flow and downsize receivables. - Prepare monthly, quarterly, annual and ad-hoc reporting for upper management. - Develop metrics, goals and KPI’s to measure and track business results. - Adhere to all Digitech HIPAA privacy policies and procedures; this includes always maintaining the confidentiality and security of sensitive patient information. - Ensures consistent adherence to company attendance policies. - Additional job duties as assigned. Qualifications - Associates degree and/or extensive work related experience is required. - 2 to 5 years working in healthcare billing, health insurance or equivalent operations work environment. - 2 to 5 years of direct supervisory experience required. - Working knowledge of billing, claim submissions requirements, remittances, insurance credits and refunds, A/R management, contract variances and appeal processes within the Healthcare industry. - Excellent verbal/written communication skills with all levels: executives, peers, associates and clients. - Strong computer skills, including Microsoft Word, Excel, PowerPoint and Outlook. - Proven process improvement methodology and proven success in driving change management. - Proven ability to attract, develop and retain associates that drives a culture of accountability and continuous improvement. - High-level leadership and decision-making skills. - Detail oriented and organized, with exceptional prioritization skills. - Must have the ability to work in a fast-paced environment. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan. Company Description Sarnova is an Equal Opportunity Employer. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

Role Description The A/R Management Lead is responsible for supporting all revenue cycle functions related to outstanding insurance accounts receivable, insurance denials, and appeals. This includes following up on insurance and patient billing to ensure prompt and accurate payment to the client or provider for all monies owed. The A/R Management Lead also serves as a subject matter expert, identifying process improvements to increase efficiency within the A/R Management team, and acting as a resource to help team members resolve issues. - Perform job responsibilities and tasks according to company standards as well as state and federal guidelines. - Problem-solve and provide complete resolutions for complex accounts and escalations. - Make telephone calls to patients, hospitals, insurance companies, facilities, or attorneys as needed to research claims or obtain additional insurance information. - Contact insurance carriers to inquire about the status of past-due accounts. - Meet or exceed defined productivity and quality standards. - Document account activity details in the claims processing system. - Maintain workflow to keep aging accounts at a minimum by following up on unpaid claims regularly. - Identify process improvement opportunities and develop standard operating procedures (SOPs). - Complete assigned special projects from the Manager, providing regular updates and reports. - Perform quality checks on assigned claims. - Conduct monthly reviews and process write-offs for assigned accounts. - Ensure the highest level of compliance with all applicable laws and regulations, including HIPAA. - Investigate and resolve escalations from team members, payers, and other stakeholders, as assigned by the Manager. - Ensure consistent adherence to company attendance policies. - Additional job duties as assigned. Qualifications - High School Diploma or equivalent required; Associates Degree preferred. - Minimum 3–5 years of experience in healthcare claims processing, billing, or accounts receivable. - Obtain ambulance biller certification within 6 months of employment. - Hands-on experience preparing and submitting insurance appeals, including understanding payer denial codes and payer timely filing limits. - Familiarity with ICD-10, HCPCS, and general medical terminology. - EMS billing experience strongly preferred; experience in other medical specialties will be considered. - Proficiency with various web platforms, such as billing software and payer portals. - Prior customer service experience with the ability to work collaboratively with other departments or team members. - Excellent computer skills, including Microsoft Word, Excel, and Outlook. - Strong verbal and written communication skills. - Excellent interpersonal, organizational, and time management skills. - Strong problem-solving skills and investigative abilities. - Ability to work in a fast-paced, adaptive environment with minimal supervision. - Knowledge of collections or medical billing, with a basic understanding of ICD-10, HCPCS, and medical terminology preferred. - Effective critical thinking and analytical abilities. - Strong customer service skills and experience. - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. Requirements - Ability to talk, hear, and see clearly to read and interpret information. - Regular use of a computer, phone, and standard office equipment. - May be required to travel for business purposes. - Ability to secure confidential information. - Perform all duties in a professional environment free of noise or anything that would create a negative customer experience. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan. Company Description Sarnova is an Equal Opportunity Employer. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

Role Description We are seeking a Manager, Accounts Receivable to lead our global Accounts Receivable and Customer Financial Services operations. This role is responsible for driving cash flow performance, managing customer credit risk, and scaling billing and collections processes in a high-growth environment. You will partner closely with Sales, Revenue Accounting, FP&A, Legal, and IT to ensure a strong, compliant, and customer-focused order-to-cash function. - Lead a global AR organization, including oversight of offshore/shared-services teams. - Own customer credit policy, collections strategy, and AR governance. - Act as the senior escalation point for aged receivables, billing disputes, and complex customer issues. - Drive AR automation and systems optimization across platforms such as NetSuite, HighRadius, and Salesforce. - Oversee SOX-compliant controls across the order-to-cash cycle and support external audits. - Partner with Sales and Deal Desk on non-standard payment terms and billing structures. - Own AR reporting, KPIs, and executive dashboards, including DSO, aging, and bad debt. Qualifications - 8–12 years of progressive experience in Accounts Receivable, Order-to-Cash, or Customer Financial Services. - Proven experience leading global or multi-regional AR teams. - Strong knowledge of credit risk management, collections, billing, and AR accounting. - Experience operating in a SOX-compliant, public-company or pre-IPO environment. - Hands-on experience with NetSuite and AR automation tools (HighRadius strongly preferred). - Collaborative leader with strong business partnership and change-management skills. Benefits - The salary range for this position is $72,960 – $136,800 per year. - Employees may also be eligible to participate in a company bonus or commission plan. - Comprehensive benefits package, including medical, dental, and vision coverage. - Unlimited paid time off. - Participation in the company’s 401(k) plan with employer contribution. Company Description At Definitive Healthcare (NASDAQ: DH), we’re passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. - Headquartered just outside of Boston, Massachusetts. - Supports a growing global client base of more than 2,400 customers since our founding in 2011. - Earned multiple workplace honors, including Built In’s 100 Best Places to Work in Boston (2024 and 2025). - Fosters a collaborative, inclusive culture where diverse perspectives drive innovation. - Programs like DefinitiveCares and employee-led affinity groups promote connection, education, and inclusion.