DFIN - Donnelley Financial Solutions logo
DFIN - Donnelley Financial Solutions

A leading provider of risk and compliance solutions, DFIN - Donnelley Financial Solutions offers data insights, industry expertise, and insightful technology to help clients make s

Customer Enablement Program Lead

Program ManagerProgram ManagerFull TimeRemoteSeniorTeam 1,750Since 2016

Location

United States

Posted

6 days ago

Salary

0

Seniority

Senior

English

Job Description

Customer Enablement Program Lead

DFIN - Donnelley Financial Solutions

Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN, we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day. Our "Win as One" mentality ensures that our team's success is directly linked to Client, Shareholder and Employee Satisfaction. Recognized as one of AMERICA'S MOST LOVED WORKPLACES® for five consecutive years and a Built In Best Places to Work for six years, we are committed to our employees' total well-being. Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth. Bring your passion and talents to DFIN - because being YOU thrives here. Summary: The Customer Enablement Program Lead plays a critical role in bringing our customer education and enablement priorities to life. This role is ideal for someone who enjoys turning direction into action, coordinating day-to-day work, keeping tasks on track, and bringing organization to projects involving multiple teams and timelines. You'll partner closely with Customer Enablement leadership and cross-functional teams to help translate priorities into clear plans, drive follow-through, and ensure our education programs are delivered consistently and effectively. This is a hands-on, execution-focused role for someone who thrives behind the scenes making programs work. Responsibilities: - Turn Customer Enablement priorities into clear action plans that support the delivery and maturity of our education programs. - Drive progress across multiple initiatives by tracking commitments, maintaining momentum, resolving blockers, and ensuring work moves forward. - Support cross-functional coordination with Product, Marketing, Support, Service, and Customer Success to improve the visibility, adoption, and timing of enablement offerings across the customer journey. - Help define and maintain the operating cadence for Customer Enablement, including tracking progress, outcomes, and key metrics. - Improve operational consistency by standardizing processes, coordinating content or release-related changes, and identifying workflow improvements that strengthen long-term effectiveness. - Gather and organize data, reporting, and feedback to monitor program performance, flag issues, and support ongoing execution. Qualifications: - 5+ years of experience in Customer Education, Customer Enablement, Learning Operations, or Education Services in a SaaS or technology environment. - Proven ability to lead programs or projects from planning through delivery, with strong follow-through and attention to detail. - Experience working across multiple teams and stakeholders to drive progress and outcomes. - Comfort using LMS, knowledge base, project management, and reporting tools to support execution and measurement. - Experience developing, coordinating, or maintaining customer education and enablement content. - Highly organized, self-directed, and comfortable managing multiple priorities in a fast-moving environment. - A strong ownership mindset and bias toward action. It is the policy of Donnelley Financial Solutions to select, place, and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran status, actual or perceived sexual orientation, genetic information or any other protected status. If you are a qualified individual w ith a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access jobs.dfinsolutions.com as a result of your disability. You can request a reasonable accommodation by sending an email to talentacquisition@dfinsolutions.com . At DFIN, protecting your identity is a top priority. Please be aware of scammers impersonating DFIN recruiters. DFIN recruiters will never request personal information via email or text. You will only receive a text from us if you've already been in contact. All automated messages will come from talentacquisition@dfinsolutions.com . If you ever have doubts about the legitimacy of any communication from us, please do not hesitate to reach out for verification via talentacquisition@dfinsolutions.com (this email is for general TA questions and is not used for updates on your application status). #BI-Remote

Related Categories

Related Job Pages

More Program Manager Jobs

Scratch Financial logo

Program Specialist

Scratch Financial

Scratch Financial is the world's simplest patient financing solution.

Program Manager6 days ago
Full TimeRemoteTeam 11-50Since 1912H1B Sponsor

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description NBCUniversal's Quality & Program Management (QPM) team provides program oversight & strategic planning across large initiatives within Technical Operations and Enterprise Engineering. The team is seeking a Program Specialist who will be instrumental in supporting large-scale transformation initiatives for the Office of the CIO & EVP. The programs in this area are core to delivering key projects and initiatives and organizational change aligned with our strategic vision in a fast-changing Media and Entertainment market. - Partner with other Program Managers and stakeholders to structure and manage large-scale programs at an enterprise level. Initial focus will be on time sensitive projects that must be completed before the LA28 Olympic games - Document requirements/scope, dependencies, program-level status updates, and assist with prioritization of requests - Prepare for program status meetings, including creation of agendas, presentations, minutes, action items and follow-ups - Help manage cross-functional dependencies, risks, and changes effectively by optimizing scope, schedule, and resources accordingly - Contribute to the existing Business Operations processes across the organization to ensure they run smoothly including development of templates and collection of status updates and accomplishments - Follow and contribute to standards, best practices, processes, and documentation for the Program Management team - Support meeting cadences and processes of the CIO & EVP by preparing executive presentations and compiling materials from across the team Qualifications Requirements: - Bachelor's degree or 3 years equivalent experience in Project/Program Management, Business Administration or a related field - Strong written and verbal communication skills - Strong presentation skills and facilitation abilities. PowerPoint experience is a must. - Flexibility and an excellent interpersonal demeanor in order to work with many different types of teams - Exemplary time management and organizational skills, including thorough note taking with follow ups - Proactive: strong sense of ownership and a self-starter - Ability and desire to work in a fast-paced, rapidly changing environment with short turnaround times and occasional late nights and weekends - Experience within the Media and Entertainment industry Desired Characteristics: - Experience with central toolsets such as JIRA, Lucidchart, Smartsheet, Tableau and/or PowerBI Additional Requirements: - Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. - The candidate must live within a commutable distance from our NYC and Stamford, CT offices. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $80,000 - $90,000 Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

New York
$80K - $90K / year
Part TimeRemoteTeam 5,001-10,000H1B No Sponsor

• Responsible for providing program management oversight to a single customer requiring coordination of program requirements across planning stages with several subcontractors • Directs all phases of programs from inception through completion • Identifies, develops, and implements near-term and long-term business strategies relating to the development of new products, technologies, services, follow-on products, and/or industries • Responsible for the cost, schedule and technical performance of company programs • Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance • Identifies markets, licensing opportunities, and determines the feasibility of business and product development • Coordinates with internal departments in identifying and implementing business development projects • Evaluates progression of project milestones and modifies work as applicable to ensure overall project quality and schedule are being attained • Regularly engages with key government client stakeholders • Establishes milestones and monitors adherence to master plans and schedules, identifies program problems and obtains solutions • Directs the work of employees assigned to the program

Virginia
$143.1K - $160K / year
BlackRock logo

Portfolio Management, Associate/ Vice President

BlackRock

Based in New York, New York, BlackRock is a publicly traded, international investment company serving millions of individuals worldwide. The company's clients a

Program Manager6 days ago
Full TimeRemoteTeam 25,000Since 1988

About this role Systematic Active Equity (SAE) is the quantitative equity investment group with BlackRock. We invest our client assets (approximately $300bn) using quantitative insights captured in a scalable and repeatable process. SAE is a pioneer and thought leader in the quantitative equity investment industry and has consistently achieved client investment goals across global equity markets for over 40 years. Our clients include corporate pension plans, public pension plans, central banks, sovereign wealth funds and other institutional investors. We are seeking a portfolio manager to complement our Platform PM team. SAE Platform PM team members are responsible for the array of portfolio implementation and management responsibilities described below across our Developed and Emerging Market portfolios, with an emphasis on adhering to effective, risk-controlled, and consistent processes. Team members also support on-going efforts to improve the SAE portfolio management platform as well as contribute to the research process and to commercial projects. This role has considerable scope for the right individual to have an impact on the success of the team and broader SAE business. Key Responsibilities: - Manage portfolio cash flows including subscriptions, redemptions and equitizations - Manage portfolio FX exposures - Manage derivative lifecycle events for futures, TRS, FX forwards, and options - Manage daily processes and rebalance activity for absolute return funds, active ETFs and other long-only and long-short portfolios - Rebalance futures, FX overlay and portable alpha and other strategies - Ensure portfolios remain in compliance with their investment guidelines - Monitor, submit elections, and ensure proper processing of corporate actions - Deliver operational excellence and foster a culture of investment risk control and compliance - Work alongside SAE Portfolio Management, Research, Product Strategy, and Business Management teams to execute key commercial initiatives and on-board new products, mandates and clients - Partner with BlackRock business partners to drive system enhancements, and investment and trading process improvements Preferred Knowledge & Experience: - Degree in a quantitative field (e.g. computer science, engineering, physics, math, finance, or economics) - 2+ years in a portfolio management-related or trading role, preferably with equities, futures, and FX experience - Knowledge of Aladdin; programming skills in Python, MATLAB or other languages or tools; knowledge of AI applications is desirable - Knowledge of ETF portfolio management is a plus - Detail-oriented, team oriented, and self-motivated with a desire to work across a wide range of portfolio types and activities - Interpersonal skills that align with and contribute to a culture of teamwork, learning and knowledge sharing Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

Hong Kong
First American logo

Program Manager, AI Adoption & Enablement

First American

First American is on a mission to deliver a variety of real estate-focused services and solutions. As an employer, First American has been recognized for its excellent workplace en

Program Manager6 days ago

• Lead employee awareness, adoption, and effective utilization of AI-enabled tools and workflows across the Lender Division • Act as the primary point of contact for the Lender Division AI Center of Excellence stakeholders • Coordinate AI enablement programs, employee engagement efforts, onboarding activities, and communications • Partner with operational and business leaders to identify opportunities for AI adoption • Support development and distribution of AI training materials, internal documentation, FAQs, and best practices • Gather employee feedback, adoption insights, operational challenges, and enhancement opportunities. • Help establish and reinforce responsible AI usage standards, governance practices, and operational guidelines • Promote a culture of innovation, continuous learning, and AI-enabled operational excellence • Coordinate operational AI initiatives, employee enablement activities, and strategic business programs across multiple teams • Track timelines, deliverables, risks, dependencies, action items, and adoption milestones • Facilitate meetings, stakeholder communications, project updates, and follow-up activities • Maintain project documentation, implementation plans, governance workflows, and operational readiness materials • Support organizational change management activities associated with AI implementation.

Florida + 3 moreAll locations: Florida | Illinois | Ohio | Texas
$112.4K - $149.8K / year