• Collaborate with leadership to develop policies, procedures and methods to check operational quality and improve same. • Identify areas of opportunities and escalate to leadership in areas such as quality improvement, process management and reliability science. • Maintain communications with leadership regarding quality assurance activities. • Begin to influence department's strategy. • Make decisions on moderately complex to complex issues regarding technical approach for project components, and perform work without direction. • Work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. • Exercise considerable latitude in determining objectives and approaches to assignments.

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Role Description We are seeking an experienced QA Tester to support the quality and reliability of a rapidly evolving SaaS platform used within the childcare and education sector. The ideal candidate enjoys exploring products from an end-user perspective, identifying defects and edge cases, and collaborating closely with development teams to improve product quality and user experience. This role requires a proactive individual who can work across multiple web and mobile applications while contributing to the overall quality assurance process throughout the development lifecycle. Key Responsibilities - Execute functional, regression, integration, and exploratory testing for new features and product enhancements prior to release - Investigate, reproduce, and document reported defects with clear findings and supporting details - Validate bug fixes and ensure issues are resolved before deployment - Explore product functionality to identify edge cases, usability concerns, and unexpected system behavior - Work closely with developers and cross-functional teams to diagnose and resolve issues efficiently - Test APIs and third-party integrations where required - Participate in requirements discussions and assist in refining user stories and tickets before development begins - Create, maintain, and manage work items and test activities in Azure DevOps - Review and improve QA processes, product guidelines, and documentation - Contribute to maintaining high standards of product quality across multiple releases and sprint cycles Qualifications - Minimum of 5 years of experience in Software Testing or Quality Assurance - Strong experience testing web and/or mobile applications - Experience working within Agile development environments and sprint-based delivery cycles - Familiarity with API testing and system integrations - Experience using Azure DevOps or similar ticketing/project management platforms - Strong analytical and problem-solving skills with excellent attention to detail - Ability to identify risks, troubleshoot issues, and think critically about product behavior - Strong written and verbal English communication skills - Ability to work effectively with technical and non-technical stakeholders Preferred Qualifications - Experience working within SaaS product environments - Exposure to platforms supporting childcare, education, or operational management systems - Experience with exploratory and user-focused testing methodologies - Understanding of test documentation, QA best practices, and software development lifecycle processes - Exposure to automation testing tools is beneficial but not required Requirements - Salary range: up to Php 85,000 Philippine Peso (The final amount will be at the client discretion basing on the candidate’s skills and experience.) - Working Hours: Monday to Friday following 9am-6pm AEST (7am-4pm Philippine Standard Time) - Work set-up: 100% Remote work (Independent Contractor Agreement) - Holidays: TBD - Recruitment process: multiple client interviews and assessment

• Understand the scope of projects to implement automated test scripts; • Design automation strategies, defining priority scenarios for test coverage; • Develop and maintain automated functional and component test scripts; • Continuously evolve the automation, increasing test coverage each sprint; • Reuse automation code and components to improve efficiency and standardization; • Ensure continuous execution of tests in DevOps pipelines; • Support squads in anticipating risks and identifying issues during the development cycle; • Validate acceptance criteria before development begins; • Execute tests in parallel with development, contributing to higher-quality deliveries; • Identify gaps, impacts on integrated systems, and possible scope changes; • Perform corrective and evolutionary maintenance of automation; • Generate reports and metrics on automation coverage; • Collaborate with developers, QAs, and other squad members to ensure continuous quality in deliveries.