• Act as a consultative partner to customers—uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions • Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence • Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms. • Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility • Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes. • Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases • Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT) • Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies • Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation • Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms • Deliver persuasive, tailored product demonstrations that showcase how Cresta’s AI—built on a proprietary architecture using large and small language models—drives measurable ROI through automation, efficiency, and improved customer outcomes

• Coordinate Technical Engagements: Oversee and prioritize the workflow of OEM technical teams supporting NVIDIA product integration, ensuring alignment with sales strategy and design win objectives. • Lead NPI activities: Plan and coordinate efforts, guide teams to integrate NVIDIA technologies into platforms with OEMs. • Orchestrate End-to-End Solution Development: Lead the prioritization and sequencing of workstreams that deliver complete hardware and software solutions, ensuring cross-functional alignment and timely execution. • Address OEM Partner Concerns and Provide Support: Resolve intricate customer issues, handle partner concerns, and uphold strong technical relationships to ensure satisfaction and swift problem-solving. • Coordinate Large-Scale Deployments: Lead technical execution for major customer deployments, coordinating internal and external resources to ensure successful implementation. • Recruit and Build Talent: Participate in the recruitment process, lead interview panels, and prepare executive-level hiring justifications for new team members. • Influence Strategy and Policy: Provide input to business units, recommend procedural improvements, and contribute to OEM account strategy and roadmap planning.

• Mentor a team of Solutions Engineers through 1:1s, feedback, and career development. • Monitor team KPIs (e.g., retention, resolution time, product adoption) and run performance reviews. • Personally lead the technical relationships with our most complex, highest-value customers. • Help the team identify at-risk accounts early and build mitigation strategies. • Align closely with CSM Managers on account strategy and act as the team's liaison to Product and Engineering.

• Ensure the effective delivery of solutions by managing resources, collaborating with internal stakeholders, and driving operational excellence. • Foster cross-functional teamwork, monitor key metrics, and represent Solution Engineering at the executive level, all while promoting an inclusive, high-performance culture. • Oversee project timelines, resource allocation, and risk mitigation for timely solution delivery. • Act as the main liaison with Sales and Business Leaders, aligning technical pre-sales with business goals and providing strategic input. • Collaborate with Product, Engineering, and Marketing to drive cross-functional success. • Drive adoption of value-based selling frameworks such as MEDDPICC, Solution Selling and ensure consistency in execution of pre-sales methodologies. • Monitor and report on KPIs, ensuring efficient and scalable operations. • Represent Solution Engineering in executive-level customer and partner meetings, focusing on strategic alignment and supporting the team with complex challenges. • Promote an inclusive, high-performance team culture by supporting professional growth, coaching, and career development.