Noibu

• Mentor a team of Solutions Engineers through 1:1s, feedback, and career development. • Monitor team KPIs (e.g., retention, resolution time, product adoption) and run performance reviews. • Personally lead the technical relationships with our most complex, highest-value customers. • Help the team identify at-risk accounts early and build mitigation strategies. • Align closely with CSM Managers on account strategy and act as the team's liaison to Product and Engineering.

• Own the technical relationship and outcomes for a portfolio of enterprise customers • Support and lead structured onboarding for new enterprise customers • Develop a thorough understanding of each customer’s ecommerce environment, workflows, and pain points • Partner closely with CSMs to strategize on renewals, expansion, and churn risk mitigation • Serve as the technical escalation point of contact for enterprise accounts • Develop and deliver training, enablement content, and solutioning sessions