• Customer Satisfaction – 35% • Work closely with MCA Connect team (the Production/Manufacturing Consultant, the Finance/Accounting Consultant, and Supply Chain Consultant) to ensure that the implementation meets the customers’ expectation. • Provide cross-functional knowledge and guidance on the configuration of Microsoft Dynamics 365 F&O/ERP. • Provide customer satisfaction by ensuring on-time delivery quality results. • Communicate with Leadership Team: • Display confidence and experience to support being recognized as a trusted advisor. • Promote and encourage change and change management methods to support customer acceptance and system adoption. • Leadership skills are required to respond to Senior Management concerns and key decisions that affect the project. • Ability to escalate and communicate risks, challenges, discuss pros and cons to support overall project solution. • Ability to prioritize and maintain focus on the customers visionary goals. • Successful implementation of practical business solutions using industry best practices – 30% • Facilitate the implementation and support of Microsoft Dynamics 365 F&O/ERP • Leads the transition from strategic business transformation decisions to the successful delivery of those strategic decisions through the execution phases of the project. • Lead the MCA Connect project teams to define functional requirements and document solution designs; manage and oversee the running of detailed design/requirements meetings to understand clients’ business requirements and conduct gap analysis • Ensures the quality of the design, configuration and testing of core Dynamics 365 ERP modules • Review design requirements prepared by functional team. Deliver recommended changes and adherence to methodology. • Specify and convey requirements for custom code, integrations, and custom reports to the development team and test completed solutions • Communicates with client senior level leadership to facilitate key business decisions. • Actively participates in the role of “Dynamics 365 F&O/Dynamics AX Expert” in the Executive Steering Committee. • Facilitate and ensure all cross-practice coordination as appropriate. • Encourage collaboration, brainstorming, and active learning. • Support technical lead regarding questions on customizations, estimates, and timelines. • Project team support and management – 30% • Ensure project and project team members follows MCA Connect methodology standards, including conformance to any Statements of Work (SOW) • In partnership with the technical lead, creates and executes on the final system cutover plan for Go Live. • Works with the Project Manager and the technical lead to define an Application Lifecycle Management (ALM) plan for the transition from project implementation to post Go Live maintenance either customer or partner maintained. • Manage and provide senior support to the client for the generation of user documentation • Manage and provide senior support for the Training of end users and system administrators • Provide business technical support and guidance to empower functional team to build and own solution. • Assist functional team and customer with data migration plan, reconciliation plans, and data clean up recommendations. • Assist customer with LCS initial setup. • Creation of Azure Devops test plan through assistance of customer with CRP/UAT test cases, link to user stories, and assure completion and sign off. • Support and monitor pass/fail CRP/UAT issue resolution, risk escalations and acceptance, and mitigation planning. • Mentor team to support knowledge transfer, project success, and overall continued career growth. • Provide specific scoping documentation to the Project Manager for the generation of subsequent Statements of Work (SOW’s) as appropriate • Shares responsibility with the Project Manager for creating periodic status reports for consumption by either or both project team members and the executive leadership team (ELT). • Share responsibility with technical lead and Project Manager to tracking customizations, deliverables, and timeliness of completion. • Oversite supporting technical lead and functional team regarding debugging and finding code issues. • When applicable: Attend Microsoft Fastrack meetings, provide required documentation and/or training for (Go Live checklist). Comply with Microsoft Fasttrack policies. • Manage ISV’s decisions, design, and collaboration with functional team. • Design, awareness, and review of all integration plans. • Monitor and coordinate Microsoft version updates. Train, schedule, and guide customer to own release and pause schedules. • Monitor completeness of project, milestone activities, and sign-off tasks. • Promote continuous learning, D365 feature enhancement review and deployment. • MCA representation and Communication – 5% • Creation and delivery of content for both internal and external training, communication and marketing. • Represent MCA Connect at promotional and educational events