PlayOn! Sports

• Build experiences our customers love. Embed in the Video product org alongside PMs, designers, and engineers, using data to help shape and ship features athletes and their families actually use. You are a builder on the product team, not a reporting function next to it. • Strengthen and grow the data foundation. Make the models and pipelines we already have cleaner, more reliable, and more reusable, bring in new product, customer, and third-party signal we don't have today, and apply software discipline (version control, review, testing) throughout, so the team can trust the data and answer questions it currently can't. • Build experimentation into a system that scales. Stand up the data and analysis layer behind A/B tests so the team can design, run, and read experiments quickly and consistently, rather than rebuilding the plumbing each time. • Get instrumentation right at the source. Partner with product and engineering on event tracking and data contracts so the behavior we care about is captured accurately and completely from the start, then build the tests and monitoring that keep it that way. • Power product with live data APIs. Build and own data endpoints that feed real product experiences, from spec through production. • Surface insights and drive decisions. Turn the metrics that matter into clear, reliable insights and recommendations that move the business - building the dashboards and surfaces people trust to make decisions along the way. • Develop predictive and causal models. Develop predictive and causal models that move the business, from a pLTV model for revenue forecasting to a propensity model that targets discounts without cannibalizing revenue to causal-inference work that pinpoints which behaviors actually drive retention.

• Same-Day, Accurate Event Entry: Every event request received through Customer Success and Support is entered in GoFan HQ or processed via CSV import the same business day, fully reflecting each school’s specifications without error. • High-Quality Data Standards: Event records are consistently complete, correctly formatted, and self-reviewed before submission, minimizing downstream errors that affect ticketing availability, school revenue, or a school’s standing in their community. • Organized Request Management: Incoming event requests are tracked and processed systematically so no request is missed, duplicated, or left unresolved. • Proactive Issue Resolution: Unclear or incomplete request details are flagged immediately to the appropriate Customer Success or Support team member so issues are resolved without delaying entry.

• Produce AI-assisted video content for digital, social, editorial, studio, and podcast platforms • Use AI video, audio, editing, scripting, motion, design, transcription, captioning, and voiceover tools to improve production efficiency and output • Support studio programming by creating repeatable podcast-to-video workflows, including full episodes, cutdowns, topic segments, vertical clips, audiograms, highlight packages, and social promotional assets • Build templates and production systems for recurring content formats such as rankings, player spotlights, team features, historical trends, recruiting stories, records, milestones, previews, recaps, and breaking news • Partner with editorial teams to turn sports data, rankings, statistics, and story ideas into clear, engaging video narratives • Collaborate with studio, social, and video teams to improve how podcasts and long-form programming are packaged, distributed, clipped, and extended across platforms • Experiment with AI-generated visuals, synthetic or AI-assisted voiceover, automated editing, motion graphics, captions, archival footage, highlight-style storytelling, and platform-specific creative formats • Evaluate new AI tools and recommend practical ways to integrate them into existing production workflows • Document repeatable workflows so other producers, editors, social leads, and editorial team members can use them • Maintain quality control around factual accuracy, sports context, rights usage, visual standards, tone, brand voice, and editorial integrity

• Own and manage complex calendars across multiple time zones, balancing strategic priorities, internal leadership needs, and external commitments • Protect and actively promote the executive brand both inside the organization and with external stakeholders by helping them show up prepared and by communicating reschedules or reprioritizations in a way where the receivers still feel valued and important • Act as a steward of executive time and attention by evaluating needs and protecting space for strategic work and high priorities • Proactively prepare leaders for meetings, including agendas, background materials, talking points, and follow-ups to ensure that meeting time is spent wisely with high impact • Coordinate events with internal and external stakeholders • Coordinate logistics for meetings, offsites, board-related activities, and travel • Serve as a key point of contact between executives, senior leaders, board members, and external stakeholders • Track action items, commitments, travel arrangements, and expense reports, ensuring timely follow-through and accountability • Anticipate challenges, flag risks, and solve problems before they escalate • Handle sensitive and confidential information with the highest degree of discretion and professionalism • Support special projects and strategic initiatives as needed, adapting quickly to shifting priorities

• Own and drive a full sales cycle from outbound prospecting and discovery to demo, proposal, and close, with high school coaches as your primary customer. • Conduct outbound prospecting to identify and engage new coaching prospects within your territory, leveraging phone, email, video, and in-person outreach. • Schedule and lead compelling product demonstrations tailored to the specific needs and goals of individual coaches and athletic programs. • Sell consultatively, asking the right questions to deeply understand a coach’s challenges and positioning PlayOn’s Coaching Analytics as a solution to their real-world problems. • Build and maintain strong relationships with both coaches and athletic directors, navigating multi-stakeholder decisions with clarity and confidence. • Partner with internal sales, customer experience, and customer success teams to ensure a seamless customer journey and unified experience across PlayOn. • Maintain a healthy pipeline and accurate forecasting in CRM (Salesforce), tracking all activity, opportunities, and outcomes with discipline. • Become a deep product expert in PlayOn’s Coaching Analytics platform, staying current on product updates, competitive landscape, and trends in high school athletics. • Provide structured feedback to product and marketing teams based on conversations with coaches, advocating for enhancements that meet real market needs. • Represent PlayOn at relevant coaching events, conferences, and tradeshows to build brand presence and generate pipeline.

• Own engagement and retention as measurable disciplines - define the bar, instrument it, and connect the work to retention impact • Lead the roadmap for engagement features across NFHS Network web and apps, balancing quick wins against durable bets • Explore and ship new ways to use our video that create value for athletes and their families, from concept and prototype through launch and iteration • Run a steady cadence of experiments, using device and browser segmentation to learn fast and decide with data • Build and defend business cases for new investments, grounded in subscriber economics • Partner with growth and marketing on go-to-market for every major launch - adoption metrics are part of the plan from day one, not an afterthought • Prototype and pressure-test ideas before committing engineering cycles - you ship rough working versions, not just specs • Represent the engagement product in leadership conversations with fluency in both the customer and financial dimensions

• Serve as the primary delivery partner for the Streaming Intelligence product line and DPT, converting roadmap priorities into actionable project plans with clear milestones, owners, and dependencies. • Co-own quarterly and annual planning with the Principal PM—from ideation through go-to-market—ensuring engineering capacity, vendor timelines, and business priorities are aligned. • Track and report on product line KPIs defined by the Principal PM (accuracy benchmarks, processing latency, content coverage, downstream adoption) and surface risks or deviations early. • Partner with the data team on agentic AI enablement—coordinating efforts to surface data models and semantic views to the broader business through AI-powered interfaces, including usage tracking and accuracy assurance. • Manage delivery cadence for platform infrastructure initiatives including data governance rollouts, real-time streaming capabilities, and pipeline migration efforts—tracking phased delivery across multiple months with clear metrics of success. • Lead end-to-end program management for AI pipeline initiatives, including the game film analysis benchmarking program that evaluates vision models (e.g., Gemini Flash, Gemini Pro) against human-tagged ground truth across 28+ annotated fields per play. • Manage the cadence of model evaluation cycles: coordinating game imports, prompt engineering iterations, accuracy scoring, and cost analysis across multiple AI models. • Drive vendor integration workstreams—tracking deliverables, SLAs, and roadmap alignment with external computer vision and AI partners alongside the Principal PM. • Build and maintain project documentation for hybrid human-AI workflows, including escalation paths for ambiguous plays, quality review processes, and fallback handling. • Facilitate cross-team visibility across product, engineering, data, design, and QA to ensure aligned execution mapping back to PlayOn’s unified product objectives: Engaged Communities, Resilient Services, and New Customer Markets. • Own dependency mapping, risk management, and blocker resolution for strategic AI initiatives spanning multiple engineering teams. • Develop and maintain project dashboards, status reports, and executive-level communications that increase transparency of engineering progress to the broader business. • Provide governance and optimization for Atlassian tools (Jira, Confluence) to ensure standardized workflows, consistent estimation practices, and clear traceability from strategy to execution. • Champion operational improvements to planning cycles, stakeholder coordination, cross-org meetings, and feedback loops—creating transparency through standardized tooling and repeatable frameworks. • Actively incorporate AI tools (e.g., Claude, automation platforms) into your own delivery workflows: automating status reports, synthesizing meeting notes, generating risk analyses, and accelerating documentation. • Contribute to PlayOn’s broader AI maturity journey by demonstrating AI-augmented delivery practices that can be adopted across the PMO and engineering organization.

• Own PlayOn's privacy program governance: CCPA, COPPA, and applicable state privacy laws as they apply. • Drive compliance remediation work in partnership with Legal and external privacy counsel. • Conduct Privacy Impact Assessments (PIAs) for new products, features, and vendor relationships, surfacing real risk and driving resolution, not just documenting it. • Maintain Records of Processing Activities (ROPA) and the company-wide data inventory; validate accuracy across all three product platforms. • Oversee privacy processes and ensure activities align with program requirements and are conducted within SLA. • Participate in the Data Privacy Council (DPC) as the privacy program's subject matter expert. • Maintain and update external-facing privacy policies, internal notices, and employee data handling guidelines. • Conduct vendor privacy risk assessments during onboarding and annual vendor reviews. • Support GRC program, including evidence collection for Compliance reports and audits, e.g. SOC 2 Type II. • Own the security questionnaire response process for customer and prospect privacy inquiries. • Track and report privacy program metrics, open risks, and remediation progress to the CISO.

• Serve as the technical lead of the cross-functional product trio, owning technical strategy and driving feasibility assessments alongside PM and Design. • Set the architectural direction for how PlayOn runs subscription growth experiments across NFHS Network, GoFan, and MaxPreps. • Design, implement, and measure rapid experiments, iterating based on data to optimize conversion, retention, and engagement. • Build internal tooling and experiment scaffolding that compounds the pod’s velocity over time. • Leverage AI coding tools and agent-assisted workflows to accelerate experiment delivery and raise the quality bar for the pod. • Identify and drive resolution of cross-team technical dependencies when growth work requires coordination beyond the pod. • Mentor engineers on the pod through code and design reviews that move knowledge, not just catch bugs.

• Own the end-to-end payments delivery roadmap across financial reporting, payout operations, refunds and disputes, tax, and Stripe Connect execution • Translate strategy from the Sr. Manager, Payments Strategy & Product into sequenced, shippable delivery plans with clear acceptance criteria • Partner with Engineering on technical scoping, sequencing, and integration with banking partners (Wells Fargo, NetSuite) and payment processors • Work directly with Finance and Accounting stakeholders — speak their language, earn their trust, and translate their operational needs into product requirements • Use AI tools to accelerate spec writing, query and validate data, and prototype workflows before committing engineering capacity • Validate decisions with data and direct customer input — bookkeeper interviews, support ticket analysis, and behavioral analytics from HQ • Manage a large, complex backlog across multiple workstreams with competing priorities, executive scrutiny, and compliance constraints • Collaborate across Customer Success, Support, and school-facing teams to ensure delivery aligns with the realities of how bookkeepers and athletic directors actually work