Role Description The Technical Service Manager leads the technical interface between the company and key customers in the wide web flexographic and gravure printing segments. Specializing in water-based and solvent-based inks and coatings, the TSM is responsible for overseeing technical support activities, managing customer relationships, and ensuring successful product implementation and performance. This leadership role drives technical excellence, supports business growth, and ensures high customer satisfaction through expert service delivery and collaboration with internal and external teams. - Manage and lead technical support for wide web flexo and gravure customers, ensuring optimal use of Flint Group's water and solvent based product lines. - Oversee on-site troubleshooting, ink optimization, and product performance evaluations. - Coordinate and lead press trials, product introductions, and technical audits at customer facilities. - Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions that meet customer needs. - Develop and implement technical service strategies that support customer retention, growth, and innovation. - Build strong relationships with key customer stakeholders, acting as the primary technical point of contact. - Provide guidance and mentorship to technical representatives or field service personnel, where applicable. - Maintain detailed technical documentation, service reports, and communication logs to support proactive issue resolution and continuous improvement. - Ensure compliance with safety, environmental, and regulatory standards, particularly regarding solvent handling, emissions, and product stewardship. Qualifications - Bachelor’s degree in Chemistry, Printing Technology, Engineering, or a related technical field is preferred. - 5+ years in a technical role supporting wide web flexographic and/or gravure printing. - Proven experience with water based and solvent based inks and coatings used in flexible packaging. - Demonstrated ability to lead customer facing technical engagements and manage technical projects independently. - Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments. - Skilled in color matching, print troubleshooting, and print defect analysis. - Effective communicator with excellent customer service and cross functional collaboration skills. - Able to travel frequently (up to 70%) to customer sites, manufacturing plants, and regional meetings. Requirements - Experience with color management systems (e.g., X-Rite). - Understanding of lamination, coating, and post print converting processes. - Familiarity with VOC compliance, safety protocols, and system regulations. Benefits - Base Salary - USD $75,000 to $105,000 - Full-time position - Full benefits offered

• Operate a 20–26 foot truck in accordance with traffic laws and company policies • Complete pre-trip inspections and maintain accurate trip logs to comply with motor vehicle regulations • Load trucks securely, ensuring route optimization (e.g., last stop loaded first); unload undeliverable items or returns with proper documentation • Perform white glove delivery of appliances (e.g., refrigerators, washers, dryers), including room-of-choice placement, unpacking, and debris removal • Conduct basic installations: level and connect freestanding electric appliances to existing power/water sources, perform plug-and-play tests, and check for proper functionality • Provide value-added services such as haul-away of old units, door reversals, and stacking of laundry appliances/pedestals • Remove doors or doorways as needed to complete safe and damage-free entry • Use a handheld device (Android) to update delivery status, capture photos, and submit Proof of Delivery (POD), ensuring 99% compliance • Immediately report equipment or app issues to supervisors • Follow safe handling procedures and use appropriate tools (e.g., blankets, straps, dollies, booties) to prevent damage • Maintain the cleanliness of the truck and report maintenance issues as needed • Adhere to Canadian regulations for hazardous materials and recycling of haul-away appliances • Re-inspect delivery paths after installation to prevent property damage; promptly report any incidents • Document lost, stolen, or damaged items with photographic evidence and complete BOL/POD for freight claims • Immediately escalate property damage (e.g., water, fire, injury) and assist with resolution and documentation • Meet key performance indicators (KPIs), including on-time delivery, completion rate, handheld compliance, and customer QOS scores • Collaborate with teammates to complete 18–20 deliveries per day and support up to 15% additional volume during peak times • Maintain a professional appearance and behaviour in line with company standards • Perform other duties and special projects as assigned

Role Description As a Remote Scheduling Specialist at Community Health Systems (CHS) - Patient Access Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. The Scheduling Specialist is responsible for supporting scheduling functions across assigned hospitals, clinics, or centralized patient access centers and will be the first point of contact for patients. This focuses on managing patient appointment scheduling, helping with general patient needs, and accurately communicating patient needs to the clinical staff through centralized call center operations. The Scheduling Specialist ensures communications and appointments are accurate, timely, and compliant with organizational policies while fostering effective communication with clinicians, patients, and leadership. Essential Functions - Completes accurate patient appointment scheduling across multiple clinics, depending on assignment. - Receives inbound communication from clinicians, patients, and staff via phone, text, email, and/or call center platforms to address scheduling needs, and handle urgent or emergent requests. - Assesses caller needs to identify urgent clinical matters for immediate warm transfer to clinic staff. For non-urgent requests (refills, clinical questions), accurately documents and routes communications to the appropriate staff via the EMR. - Verifies patient demographics and insurance information, ensuring compliance with applicable requirements. - Researches patient requests within the medical record, provides necessary information, and resolves inquiries effectively while maintaining patient confidentiality. - Monitors EMR in-baskets, call center systems, and related technology (as needed) to manage communication workflows effectively. - Provides timely and professional service to patients, providers, and facility staff, ensuring positive experiences and adherence to standards. - Performs other duties as assigned. - Complies with all policies and standards. This is a fully remote opportunity. Qualifications - H.S. Diploma or GED required - Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred - 1-3 years of experience in scheduling, operations, or healthcare administration required - 1-3 years of experience in physician/provider scheduling, patient appointment scheduling, or call center operations Requirements - Proficiency in scheduling software, EMR systems, and Microsoft Office Suite. - Excellent verbal and written communication skills with strong customer service orientation. - Delivers prompt, courteous, and knowledgeable support to customers. - Strong problem-solving skills and attention to detail. - Ability to manage multiple priorities in fast-paced hospital, clinic, or call center environments. - Knowledge of healthcare industry standards, patient confidentiality, and compliance protocols. Benefits - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement

Role Description The primary goal of this position is to provide high quality customer service, effectively interface with patients, patient’s families, national payers, home cares and medical doctor’s offices to assist patient and medical provider in expediting the process starting the patient on client product, and ensure the highest level of reimbursement is attained for client product. Extensive knowledge in specialized functions with a wide and comprehensive acquaintance with and understanding of both general and specific aspects of the job and their practical application to complex problems and situations ordinarily encountered. - Conduct benefit investigations, verify insurance benefits for patient and physicians’ offices, and submit and obtain prior authorizations as required by payer; obtain recertification for cases requiring extended treatment/coverage beyond the expiration of original approval. - Accurately enter and maintain data as required in client database and patient files and utilize the client database to monitor outstanding items on each client case file. Ensure files are complete so team can determine the current status. - Participate in conference calls as needed with Client Sales Representatives, client management and physicians’ offices regarding status of cases, drug orders and status of alternative funding. - Provide coordination of order for product, shipment of product, and therapy initiation with pharmacy and patient. - Participate in Call Center Activities, triage and respond to incoming calls from patients, insurance companies, physicians, Sales Reps, pharmacies and homecare agencies. May serve as single point of contact for an assigned group of prescribers. - Identify and report events as required by the REMS requirements for specified medication. Recognize adverse event, product quality complaint, potential risk events, and forward information to the appropriate team member for reporting to the manufacturer. - Educate patients, prescribers, and others regarding program requirements, and facilitate referrals. Maintain good housekeeping techniques, adhering to quality and production standards and comply with all applicable company, state, and federal safety and environmental programs and procedures. Qualifications - High School Diploma/GED or equivalent experience - 4 – 6 years’ experience in the insurance, biotechnology, or pharmaceutical industries; customer service and/or reimbursement. Health Insurance claims or patient accounting experience a plus. - Computer proficiency in MS Office applications, with database experience a plus. - Excellent written and verbal communication skills, with demonstrated ability to communicate with others at all levels. - Ability to manage multiple priorities and meet deadlines. - Detail oriented with good analytical skills. - Knowledge of third party billing, coding, medical terminology, prior authorizations and appeals preferred. Benefits - Remote opportunities - Competitive salaries - Growth opportunities for promotion - 401K with company match* - Tuition reimbursement - Flexible work environment - Discretionary PTO (Paid Time Off) OR 20 days PTO - Paid Holidays - Employee assistance programs - Medical, Dental, and vision coverage - HSA/FSA - Telemedicine (Virtual doctor appointments) - Wellness program - Adoption assistance - Short term disability - Long term disability - Life insurance - Discount programs Company Description UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC, we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. UBC fosters a culture built on our Core Values of Respect, Accountability, Innovation, Quality, Integrity, and Collaboration. We believe in an inclusive workplace that fosters creativity.