Tamba Solutions - GoForHR

• Manage logistics operations within an assigned service area • Monitor delivery performance to ensure service levels are consistently met or exceeded • Forecast driver and asset needs based on projected delivery volumes • Monitor orders and operational activity to ensure compliance • Conduct regular visits to customer terminals or partner facilities • Build and maintain strong working relationships with terminal managers and operational partners • Collaborate with Sales and Customer Onboarding teams • Conduct regular driver inspections and field checks • Serve as the first point of escalation for operational or service issues • Conduct merchant wellness checks to maintain strong client relationships • Provide operational insights and feedback to internal teams

• Operate a 20–26 foot truck in accordance with traffic laws and company policies • Complete pre-trip inspections and maintain accurate trip logs to comply with motor vehicle regulations • Load trucks securely, ensuring route optimization (e.g., last stop loaded first); unload undeliverable items or returns with proper documentation • Perform white glove delivery of appliances (e.g., refrigerators, washers, dryers), including room-of-choice placement, unpacking, and debris removal • Conduct basic installations: level and connect freestanding electric appliances to existing power/water sources, perform plug-and-play tests, and check for proper functionality • Provide value-added services such as haul-away of old units, door reversals, and stacking of laundry appliances/pedestals • Remove doors or doorways as needed to complete safe and damage-free entry • Use a handheld device (Android) to update delivery status, capture photos, and submit Proof of Delivery (POD), ensuring 99% compliance • Immediately report equipment or app issues to supervisors • Follow safe handling procedures and use appropriate tools (e.g., blankets, straps, dollies, booties) to prevent damage • Maintain the cleanliness of the truck and report maintenance issues as needed • Adhere to Canadian regulations for hazardous materials and recycling of haul-away appliances • Re-inspect delivery paths after installation to prevent property damage; promptly report any incidents • Document lost, stolen, or damaged items with photographic evidence and complete BOL/POD for freight claims • Immediately escalate property damage (e.g., water, fire, injury) and assist with resolution and documentation • Meet key performance indicators (KPIs), including on-time delivery, completion rate, handheld compliance, and customer QOS scores • Collaborate with teammates to complete 18–20 deliveries per day and support up to 15% additional volume during peak times • Maintain a professional appearance and behaviour in line with company standards • Perform other duties and special projects as assigned

• Assist in securely loading and unloading the truck at the warehouse, ensuring proper load sequencing (last delivery loaded first). • Support white glove deliveries by helping transport appliances (e.g., refrigerators, washers, dryers) to the customer’s room of choice. • Assist with unpacking appliances, placing them, and removing debris according to company and regulatory standards. • Support basic installation tasks, including levelling and connecting freestanding electric appliances to existing power/water sources. • Assist with value-added services such as haul-away of old appliances, stacking washers/dryers, reversing doors, and door removal when required. • Help remove and reinstall appliances or entryway doors to facilitate access when necessary. • Use Android smartphones and company-approved apps for Delivery Management System (DMS) updates, photo capture, and Proof of Delivery (POD) submissions. • Maintain accurate delivery updates through the driver application, aiming for 99% handheld compliance. • Promptly report any device or connectivity issues to your supervisor. • Help gather documentation (e.g., BOL, POD) to support freight claims and exception reporting. • Assist with pre-trip vehicle checks and help maintain truck cleanliness. • Use straps, blankets, dollies, and appliance wraps to secure products and prevent in-transit damage. • Wear protective footwear covers (booties) and placemats to safeguard customer homes. • Re-walk the delivery path post-installation and promptly report any incidents or property damage. • Collaborate with the driver and supervisor to complete 18–20 deliveries per truck per day, with added support during peak periods. • Strive to meet assigned performance goals, including on-time delivery, completion rate, and Quality of Service (QOS) targets.