Role Description As a Remote Scheduling Specialist at Community Health Systems (CHS) - Patient Access Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. The Scheduling Specialist is responsible for supporting scheduling functions across assigned hospitals, clinics, or centralized patient access centers and will be the first point of contact for patients. This focuses on managing patient appointment scheduling, helping with general patient needs, and accurately communicating patient needs to the clinical staff through centralized call center operations. The Scheduling Specialist ensures communications and appointments are accurate, timely, and compliant with organizational policies while fostering effective communication with clinicians, patients, and leadership. Essential Functions - Completes accurate patient appointment scheduling across multiple clinics, depending on assignment. - Receives inbound communication from clinicians, patients, and staff via phone, text, email, and/or call center platforms to address scheduling needs, and handle urgent or emergent requests. - Assesses caller needs to identify urgent clinical matters for immediate warm transfer to clinic staff. For non-urgent requests (refills, clinical questions), accurately documents and routes communications to the appropriate staff via the EMR. - Verifies patient demographics and insurance information, ensuring compliance with applicable requirements. - Researches patient requests within the medical record, provides necessary information, and resolves inquiries effectively while maintaining patient confidentiality. - Monitors EMR in-baskets, call center systems, and related technology (as needed) to manage communication workflows effectively. - Provides timely and professional service to patients, providers, and facility staff, ensuring positive experiences and adherence to standards. - Performs other duties as assigned. - Complies with all policies and standards. This is a fully remote opportunity. Qualifications - H.S. Diploma or GED required - Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred - 1-3 years of experience in scheduling, operations, or healthcare administration required - 1-3 years of experience in physician/provider scheduling, patient appointment scheduling, or call center operations Requirements - Proficiency in scheduling software, EMR systems, and Microsoft Office Suite. - Excellent verbal and written communication skills with strong customer service orientation. - Delivers prompt, courteous, and knowledgeable support to customers. - Strong problem-solving skills and attention to detail. - Ability to manage multiple priorities in fast-paced hospital, clinic, or call center environments. - Knowledge of healthcare industry standards, patient confidentiality, and compliance protocols. Benefits - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement

Role Description The primary goal of this position is to provide high quality customer service, effectively interface with patients, patient’s families, national payers, home cares and medical doctor’s offices to assist patient and medical provider in expediting the process starting the patient on client product, and ensure the highest level of reimbursement is attained for client product. Extensive knowledge in specialized functions with a wide and comprehensive acquaintance with and understanding of both general and specific aspects of the job and their practical application to complex problems and situations ordinarily encountered. - Conduct benefit investigations, verify insurance benefits for patient and physicians’ offices, and submit and obtain prior authorizations as required by payer; obtain recertification for cases requiring extended treatment/coverage beyond the expiration of original approval. - Accurately enter and maintain data as required in client database and patient files and utilize the client database to monitor outstanding items on each client case file. Ensure files are complete so team can determine the current status. - Participate in conference calls as needed with Client Sales Representatives, client management and physicians’ offices regarding status of cases, drug orders and status of alternative funding. - Provide coordination of order for product, shipment of product, and therapy initiation with pharmacy and patient. - Participate in Call Center Activities, triage and respond to incoming calls from patients, insurance companies, physicians, Sales Reps, pharmacies and homecare agencies. May serve as single point of contact for an assigned group of prescribers. - Identify and report events as required by the REMS requirements for specified medication. Recognize adverse event, product quality complaint, potential risk events, and forward information to the appropriate team member for reporting to the manufacturer. - Educate patients, prescribers, and others regarding program requirements, and facilitate referrals. Maintain good housekeeping techniques, adhering to quality and production standards and comply with all applicable company, state, and federal safety and environmental programs and procedures. Qualifications - High School Diploma/GED or equivalent experience - 4 – 6 years’ experience in the insurance, biotechnology, or pharmaceutical industries; customer service and/or reimbursement. Health Insurance claims or patient accounting experience a plus. - Computer proficiency in MS Office applications, with database experience a plus. - Excellent written and verbal communication skills, with demonstrated ability to communicate with others at all levels. - Ability to manage multiple priorities and meet deadlines. - Detail oriented with good analytical skills. - Knowledge of third party billing, coding, medical terminology, prior authorizations and appeals preferred. Benefits - Remote opportunities - Competitive salaries - Growth opportunities for promotion - 401K with company match* - Tuition reimbursement - Flexible work environment - Discretionary PTO (Paid Time Off) OR 20 days PTO - Paid Holidays - Employee assistance programs - Medical, Dental, and vision coverage - HSA/FSA - Telemedicine (Virtual doctor appointments) - Wellness program - Adoption assistance - Short term disability - Long term disability - Life insurance - Discount programs Company Description UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC, we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. UBC fosters a culture built on our Core Values of Respect, Accountability, Innovation, Quality, Integrity, and Collaboration. We believe in an inclusive workplace that fosters creativity.

Role Description Combine your customer service excellence with a passion for international education as an Enrollment Coordinator, where you will drive student recruitment through consultations, interviews, and hitting ambitious sales targets. Reporting to the Enrollment Team Manager, you will also provide critical administrative B2B support by managing CRM data, updating university tracking sheets, and creating tailored account materials. Student-facing Responsibilities: - Provide application advice by telephone and via email - Review and approve student applications for our programs - Coordinate and perform admissions interviews - Prepare acceptance and rejection letters for reviewed applicants - Give presentations to potential students online and offline - Embrace ambitious sales targets and see them as an opportunity to contribute to the overall goals - Attend webinars and career fairs- both virtually and in-person - CRM Data Management B2B Support Responsibilities: - Ensure all deals are up to date and tracking properly - Create personalized materials for high-touch accounts, including university platforms, requirements for enrollment, and keep updated with any changes - Design and manage tailored partner surveys to gather critical data on deadlines, regional restrictions, and insurance requirements, ensuring a seamless and personalized service delivery - Keep the Key Account sheet up-to-date based on new information from universities - Update university tracking sheets - Gather relevant materials for university proposals - Prepare case studies for potential and existing accounts - Prepare detailed insight reports for universities - Support in putting together post-conference follow-up materials and information - Compile common questions into market-specific FAQs Qualifications - 2–3 years of experience with a Bachelor’s degree and excellent verbal/written skills - A "can-do" attitude, creative problem-solver, and comfortable with high-volume outreach - Detail-oriented with strong time management and CRM experience - Enthusiastic about travel, intercultural exchange, and helping students discover the world Requirements - 2-3 years of work experience - Bachelor’s degree in Recruitment, Business Development, Admissions, or Consultative Sales - Entrepreneurial spirit and intellectual curiosity, outgoing personality, and comfortable with high-volume engagement - Passion for travel and intercultural experiences - Outgoing and comfortable speaking with high volumes of people throughout the day - Strong communicator with excellent writing, verbal and presentation skills - Professional proficiency in both English and Spanish (written and spoken) is highly desirable - Able and eager to wear many hats and collaborate with a small (but mighty!) team What we Expect - Unwavering professionalism at all times - Exemplary conduct in all internal and external interactions - Promptness and professional communication (12-hour email response policy) - Positive and respectful attitude towards all stakeholders - Resourcefulness and creativity - Proactive behavior - Attention to detail - Creative problem-solving and detail-oriented execution - Organizational skills to guarantee efficient time management Benefits - We are a pioneering global firm featured in the New York Times and BBC - We provide world-class internships in cities like Barcelona, London, Tokyo, and Singapore - Join a vibrant, international team that values creativity, flexibility, and entrepreneurial thinking Equal Opportunity Employer Absolute Internship is committed to fostering an inclusive workplace where diversity is valued, celebrated and respected. We look forward to welcoming a passionate and skilled individual to our team!

Role Description Are you looking for a position where you can tactfully and empathetically assist patient members in navigating and enrolling in their life-changing copay assistant programs? Do you enjoy a routine environment where you help people, solve problems, and make every call count? Then, join the PrudentRx call center team as a Member Enrollment Coordinator, where you’ll be a trusted guide for members navigating the copay territory and gracefully impacting lives every day through inbound & outbound calls. This role is perfect for someone who thrives in a fast-paced call center, values accuracy and compassion, and takes pride in delivering first-call resolutions. This role requires the daily utilization of interpersonal, computer, and problem-solving skills with a desire to be a team player in assisting others. In addition, you will be joining a growing company that will give you the opportunity to impact your callers and co-workers every day. Responsibilities - Work inbound and outbound member calls, assisting with the enrollment process. - Act as a subject matter expert to provide members with clear, accurate, and up-to-date information regarding program eligibility, requirements, and other enrollment needs. - Provide members with tactful and compassionate support throughout the enrollment process (while maintaining professionalism). - Escalate unresolved cases and pending member grievances. - Utilize the Salesforce CRM database to verify member data to complete enrollment. - Generate detailed records and notes of inquiries, comments, and interactions via CRM. - Work assigned queues and/or cases as directed by call center leadership. - Complete all necessary continued learning and training requirements per department and company need. - Other essential duties as assigned. Qualifications - High School Diploma or GED. - 1 to 2 years of recent Call Center experience in a fast-paced setting. - Professional, clear, and compassionate phone demeanor and attitude at all times. - Computer navigation skills, including multiple screens, simultaneous systems use, phone and CRM systems. - Ability to maintain a high level of confidentiality and always remain HIPAA compliant. - Excellent verbal and written communication skills for both note-taking and call purposes. Requirements - Experience with Salesforce or other CRM software (preferred). - Certified Pharmacy Tech (CPhT) or healthcare customer service a plus (preferred). - Bi-lingual in English/Spanish is a plus (preferred). - (200/200 mpbs) to execute all job functions. - Must provide a private workspace with a desk and chair, free from distraction. Benefits - Eligible for benefits within 30 days. - Health (family). - Dental. - Vision. - STD, LTD, Critical Illness and Accident. - Company Paid Life Insurance. - Company Paid Holidays (6). - PTO. - Tuition Reimbursement. - 401(k) 100% company match up to 4% after 90 days.