• Master protocols, applications, and troubleshooting for all QSI products • Understand proteomic applications and how QSI products and applications can meet the needs of the market • Understand and communicate technical details of QSI’s product line and applications. • Participate in and lead technical discussions in pre-sales meetings with customers. • Conduct seminars and present technical datasets to customers. • Identify customer needs and/or problems, and understand how to provide solutions using QSI’s instruments, reagents, kits, and applications. • Draft experimental plans for customers during product evaluations and set expectations with the customer about evaluation outcomes. • Manage onsite and remote onboarding of QSI products and software • Conduct onsite trainings of QSI instrument, software, and reagent product workflow. • Drive instrument utilization of current install base through collaboration with sales and detailed project plans with customers. • Manage Technical Support cases via CRM (SFDC) – e-mail, phone, site visits. • Determine when instrument repairs are needed and initiate repair process. • Troubleshoot instrument, software, kit, or application problems and escalate through the appropriate internal channels as required. • Participate in tradeshows, drive customer advocacy, and provide input on application notes and other technical collateral ideas. • Promote product positioning and messaging in all customer interactions. • Champion customer requested applications to Market Development and/or Product Management for further consideration.

• Provide virtual, one-on-one nutrition counseling grounded in evidence-based care • Conduct comprehensive nutrition assessments and develop personalized nutrition plans aligned with client goals • Support clients across common focus areas such as meal planning, navigating eating out and travel, lab interpretation, and supplementation guidance • Guide clients through ongoing goal-setting using a structured framework designed to support sustainable behavior change • Build strong, supportive relationships that encourage consistency and long-term engagement • Maintain clear, timely documentation and follow-ups • Manage your own schedule and availability You’ll have the opportunity to build a growing caseload and support clients over time, with many providers developing a steady panel of ongoing clients.

• You’ll become a subject matter expert on multiple applications and provide exceptional customer service to both technical and non-technical customers. • Your responsibilities include responding to customers in a timely, efficient, accurate, and empathetic manner, while supporting a wide range of technologies. • You’ll investigate application issues and resolve customer problems using exceptional critical thinking and adhering to our established processes. • Additionally, you’ll contribute to internal documentation to develop best practices, enhance team processes, and facilitate peer-to-peer training. • Reassigning or escalating cases as needed will also be part of your role.

Role Description Join K Health as we partner with the nation's top-rated hospital systems to expand access to primary care in communities facing complex barriers to in-person care. We are looking for full-time Primary Care Physicians who will deliver fully remote, video-based, comprehensive clinical care encompassing preventive care, sick visits, and chronic condition management. - Provide high-quality preventative, acute, and chronic care in a fully remote, virtual setting - Elevate remote care by providing compassionate and meaningful patient encounters - Manage a dedicated panel of patients as their primary care physician - Refer patients to specialists or acute care services when clinically indicated - Work on population health initiatives for risk-attributed patients (AWVs, care gaps, transitions of care, risk capture) - Support patients immediately post-discharge to improve understanding of treatment plans and reduce hospital readmissions - Practice continuous self-evaluation to ensure adherence to clinical guidelines and best practices Qualifications - Board-Certified in Family or Internal Medicine - 1+ year of post-residency work experience in an in-person primary care setting - Experience with virtual visits required - Must have active NC and/or SC state medical license, IMLC preferred - Must have prior experience with EPIC EMR - Clean background and medical malpractice history - Willing to commit 40 hours per week, 36 clinical hours - Must be able to work 3x12-hour shifts per week; Saturday and Sunday, plus one additional weekday with flexibility over starting hours (i.e., 7:00 am-9:00 am EDT) - Spanish-speaking is a plus - Strong interest in developing longitudinal relationships with patients and managing chronic care conditions - Comfort with management of acute conditions in a virtual setting - Extensive experience handling 3+ cases per hour - Eagerness to learn about and implement cutting-edge technology to improve efficiency and clinical outcomes Benefits - Malpractice insurance coverage - Work from anywhere in the US - Generous Paid Time Off - Paid parental leave - 401k benefit - Competitive health, dental, and vision insurance options Compensation $270,000 - $300,000 USD