Go beyond the expected.
Product Expert, Tier 1
Location
South Africa
Posted
38 days ago
Salary
0
Seniority
Mid Level
Job Description
Product Expert, Tier 1
Dotdigital
• You’ll become a subject matter expert on multiple applications and provide exceptional customer service to both technical and non-technical customers. • Your responsibilities include responding to customers in a timely, efficient, accurate, and empathetic manner, while supporting a wide range of technologies. • You’ll investigate application issues and resolve customer problems using exceptional critical thinking and adhering to our established processes. • Additionally, you’ll contribute to internal documentation to develop best practices, enhance team processes, and facilitate peer-to-peer training. • Reassigning or escalating cases as needed will also be part of your role.
Job Requirements
- Possess a minimum of 2 years' experience working in customer service or support roles
- Demonstrate technical proficiency with a solid understanding of HTML and CSS
- Showcase previous experience in the SaaS, Ecommerce, or Marketing industry
- Excel at investigating, troubleshooting, and resolving complex issues with your advanced problem-solving skills
- Be an excellent communicator, well-organized, and patient, adapting effortlessly to various customer situations
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
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