Dotdigital logo
Dotdigital

Go beyond the expected.

Product Expert, Tier 1

GeneralGeneralFull TimeRemoteMid LevelTeam 201-500Since 1999H1B No SponsorCompany SiteLinkedIn

Location

South Africa

Posted

38 days ago

Salary

0

Seniority

Mid Level

2 yrs expEnglish

Job Description

Product Expert, Tier 1

Dotdigital

• You’ll become a subject matter expert on multiple applications and provide exceptional customer service to both technical and non-technical customers. • Your responsibilities include responding to customers in a timely, efficient, accurate, and empathetic manner, while supporting a wide range of technologies. • You’ll investigate application issues and resolve customer problems using exceptional critical thinking and adhering to our established processes. • Additionally, you’ll contribute to internal documentation to develop best practices, enhance team processes, and facilitate peer-to-peer training. • Reassigning or escalating cases as needed will also be part of your role.

Job Requirements

  • Possess a minimum of 2 years' experience working in customer service or support roles
  • Demonstrate technical proficiency with a solid understanding of HTML and CSS
  • Showcase previous experience in the SaaS, Ecommerce, or Marketing industry
  • Excel at investigating, troubleshooting, and resolving complex issues with your advanced problem-solving skills
  • Be an excellent communicator, well-organized, and patient, adapting effortlessly to various customer situations

Benefits

  • Health insurance
  • Flexible working hours
  • Professional development opportunities

Related Categories

Related Job Pages

More General Jobs

Full TimeRemoteTeam 1,001-5,000H1B No Sponsor

• Conduct field investigations - including asbestos, lead-based paint, mold, and IAQ assessments, as well as broader industrial hygiene evaluations. • Collect bulk samples, air samples, wipe samples, water samples, and other environmental media according to regulatory and project‑specific protocols. • Perform building surveys, moisture mapping, and visual inspections to identify environmental hazards or building-related deficiencies. • Assist with abatement/remediation project monitoring, contractor oversight, and clearance testing. • Prepare clear, accurate, and technically sound reports, data summaries, and field documentation. • Support project planning, scheduling, and coordination of field activities. • Maintain strong knowledge of relevant federal, state, and local regulations (e.g., EPA, OSHA, local building codes). • Respond to both planned and emergent events. • Communicate professionally with clients, contractors, and internal stakeholders. • Strictly follow internal safety protocols and promote a safe work environment.

Arizona
$70K - $95K / year
Natera logo

Clinical Nurse Coordinator – Transplant

Natera

We are a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.

General38 days ago
Full TimeRemoteTeam 1,001-5,000Since 2004H1B Sponsor

• Travel ~50% in person customer facing in collaboration with Natera commercial representatives and/or medical affairs colleagues to provide clinical knowledge and support for Prospera. • Provide in-depth education and support to transplant coordinators and allied health professionals surrounding the benefits of implementing routine transplant rejection monitoring, specifically using Prospera. • Collaborate with the MSLs and medical directors in providing additional information to healthcare providers as it pertains to Natera products. • Engage in continuous learning in organ transplantation to maintain scientific and clinical expertise. • Support ongoing clinical trial and research initiatives at academic institutions and/or study sites in collaboration with the MSL team. • Performs other duties as assigned.

United States
$115.4K - $144.2K / year
Sword Health logo

Women’s Health Specialist – Nurse Practitioner

Sword Health

Sword Health is the world’s fastest growing virtual MSK care provider, on a mission to free two billion people from pain

General38 days ago
Full TimeRemoteTeam 201-500Since 2015H1B No Sponsor

• Deliver personalized guidance on the functional, physical, and emotional aspects for perimenopause through post-menopause • Coordinate care for members pursuing hormone therapy through Bloom’s partner clinician network • Identify when member needs fall outside wellness scope and require clinical evaluation • Contribute to the program protocol and AI development and participate in quality review • Support Bloom’s operations by shaping workflows and helping scale consistent, high-quality care delivery • Coordinate with Bloom's multidisciplinary team

United States
$75K - $130K / year
Oscar logo

Physician Reviewer – Utilization Management

Oscar

Award-winning recruitment consultancy; delivering talent across Tech, Digital, Life-Sciences, Energy & Construction

General38 days ago
Full TimeRemoteTeam 51-200H1B Sponsor

• Determine the medical appropriateness of inpatient, outpatient, and pharmacy services by reviewing clinical information and applying evidence-based guidelines • Provide timely medical reviews that meet Oscar's stringent quality parameters • Provide clinical determinations based on evidence-based criteria and Oscar internal guidelines and policies, while utilizing clinical acumen • Clearly and accurately document all communication and decision-making in Oscar workflow tools • Use correct templates for documenting decisions during case review • Meet the appropriate turn-around times for clinical reviews • Conduct timely peer-to-peer discussions with treating providers to clarify clinical information and explain review outcome decisions • Compliance with all applicable laws and regulations

Arizona + 2 moreAll locations: Arizona | Florida | North Carolina
$211.2K - $277.2K / year