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Quantum

At Quantum, we understand how to help you capture, manage, and store your unstructured data and video.

Senior Field Application Scientist, AMR

GeneralGeneralFull TimeRemoteSeniorTeam 501-1,000H1B SponsorCompany SiteLinkedIn

Location

California

Posted

38 days ago

Salary

$140K - $170K / year

Seniority

Senior

Bachelor Degree5 yrs expExperience acceptedEnglishSalesforce

Job Description

Senior Field Application Scientist, AMR

Quantum

• Master protocols, applications, and troubleshooting for all QSI products • Understand proteomic applications and how QSI products and applications can meet the needs of the market • Understand and communicate technical details of QSI’s product line and applications. • Participate in and lead technical discussions in pre-sales meetings with customers. • Conduct seminars and present technical datasets to customers. • Identify customer needs and/or problems, and understand how to provide solutions using QSI’s instruments, reagents, kits, and applications. • Draft experimental plans for customers during product evaluations and set expectations with the customer about evaluation outcomes. • Manage onsite and remote onboarding of QSI products and software • Conduct onsite trainings of QSI instrument, software, and reagent product workflow. • Drive instrument utilization of current install base through collaboration with sales and detailed project plans with customers. • Manage Technical Support cases via CRM (SFDC) – e-mail, phone, site visits. • Determine when instrument repairs are needed and initiate repair process. • Troubleshoot instrument, software, kit, or application problems and escalate through the appropriate internal channels as required. • Participate in tradeshows, drive customer advocacy, and provide input on application notes and other technical collateral ideas. • Promote product positioning and messaging in all customer interactions. • Champion customer requested applications to Market Development and/or Product Management for further consideration.

Job Requirements

  • 4-year bachelor’s degree in life sciences, biology, or related field.
  • Masters/PhD preferred but not required if have 5+ years lab experience.
  • Prior employment in similar technical support role required OR combination of lab experience with technical support component.
  • Must have experience in proteomics, protein biology, or mass spectrometry.
  • Theoretical or technical background in one or all the following: Cell Biology, Biochemistry, NGS.
  • Excellent written/oral communication skills.
  • Takes initiative

Benefits

  • Discretionary bonus program
  • Equity as part of the compensation package

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