Role Description GovCIO is seeking an experienced Infrastructure Subject Matter Expert (SME) with deep expertise in enterprise infrastructure engineering, optimization, automation, and Service Integration and Management (SIAM) to support the Department of Veterans Affairs (VA) Office of Information Technology (OIT). In this role, you will collaborate closely with senior OIT partners, architects, program leadership, operations teams, business stakeholders, and service providers to assess, optimize, and modernize VA’s hybrid infrastructure environment. This role will provide hands-on technical leadership across infrastructure optimization, KPI reporting, resilience planning, automation, and SIAM framework implementation to ensure VA’s infrastructure is secure, scalable, resilient, efficient, and aligned with enterprise modernization objectives. This position is fully remote, located in the United States. - Develop a deep understanding of VA’s hybrid infrastructure environment, business operations, IT service delivery model, and modernization initiatives. - Conduct comprehensive infrastructure assessments and baseline evaluations to identify inefficiencies, risks, gaps, and improvement opportunities. - Design and implement infrastructure optimization strategies across power and cooling systems, resource utilization, capacity management, lifecycle management, and operational performance. - Develop and maintain the Strategic Infrastructure Optimization Plan (SIOP) and support 12–24 month modernization roadmap planning. - Implement automation for configuration management, patching, monitoring, orchestration, and operational workflows. - Perform cost impact analysis and ROI assessments for infrastructure optimization and modernization initiatives. - Support disaster recovery readiness, resilience testing, DR test planning, after-action reporting, and audit-ready documentation. - Build and maintain real-time KPI dashboards using Power BI or equivalent tools to support executive visibility and data-driven decision-making. - Deliver monthly executive summaries, quarterly optimization reviews, KPI data dictionaries, and metric frameworks. - Support KPI automation and data accuracy goals, including automated reporting, metric validation, and performance tracking. - Maintain enterprise risk registers, compliance audit artifacts, control traceability documentation, and infrastructure compliance reports. - Conduct SIAM current-state assessments and gap analyses across vendors, ITSM processes, governance structures, and service delivery models. - Support development of SIAM governance frameworks, operating models, policies, Integrated Service Management plans, service workflows, process maps, service catalogs, and SLA/OLA alignment. - Support ITSM tool configuration, workflow automation, integration activities, and multi-vendor service coordination. - Drive continuous service improvement initiatives, service improvement plans, performance monitoring, reporting, risk management, and compliance artifact tracking. - Develop automation runbooks, orchestration pipelines, operational logs, and technical documentation. - Support emerging technology pilots, innovation initiatives, and quarterly technology refresh recommendations. - Present technical findings, optimization strategies, risks, and recommendations clearly to both technical and non-technical stakeholders. - Document and report on value delivery across infrastructure and SIAM initiatives to demonstrate impact and drive informed decision-making. Qualifications - Bachelor’s degree in Computer Science, Information Systems, Information Resource Management, Engineering, or a related field. Equivalent professional experience may substitute for a degree. - 12+ years of experience in enterprise infrastructure engineering, infrastructure operations, or technical management within complex IT environments. - Deep experience supporting hybrid infrastructure environments, including cloud and on-premises systems. - Strong background in infrastructure optimization, automation, orchestration, performance monitoring, KPI reporting, and operational improvement. - Experience conducting infrastructure assessments, baseline evaluations, risk analysis, and modernization planning. - Experience supporting ITSM, SIAM, or multi-vendor service delivery environments. - Demonstrated ability to develop technical documentation, dashboards, executive reports, process workflows, runbooks, and governance artifacts. - Strong understanding of disaster recovery, resilience planning, compliance documentation, and audit readiness. - Exceptional written, verbal, and visual communication skills, tailored to diverse audiences and stakeholder groups. Requirements - One or more of the following certifications: - MCSE: Core Infrastructure - Microsoft Certified: Azure Solutions Architect Expert - AWS Certified Solutions Architect – Professional - AWS Certified Security – Specialty - Certified Cloud Security Professional (CCSP) - Certified Information Systems Security Professional (CISSP) - ITIL 4 Managing Professional - Experience leading or supporting initiatives within the Department of Veterans Affairs Office of Information Technology (OIT), Veterans Benefits Administration (VBA), and/or Veterans Health Administration (VHA). - Experience supporting VA or other federal IT infrastructure environments. - Familiarity with ServiceNow, Power BI, Jira, or similar workflow, reporting, dashboarding, and collaboration platforms. - Experience with cloud cost optimization, FinOps, or infrastructure ROI analysis. - Experience supporting enterprise technology design, future-state architecture, modernization roadmaps, and continuous improvement initiatives. Clearance Required - Ability to obtain and maintain a Suitability/Public Trust clearance. Posted Salary Range USD $200,000.00 - USD $250,000.00 /Yr.

• The Infrastructure Engineer will work on cross functional teams to build scalable infrastructure for our government -- designing, implementing, and delivering services that millions of Americans depend on. • As a Senior Infrastructure Engineer, you may be responsible for technical leadership of platform infrastructure projects supporting dev teams and large-scale systems with a strong focus on automation, organization, and communication. • Your work enables application development teams to run effectively in the cloud to deliver users a modern experience. • You will be responsible for delivering on client requirements as well as providing long-term oversight and vision to help shape future work. • Your strong cross-functional communication skills will complement your technical leadership skills to provide the highest value for government systems.

• At the direction of the Manager of Infrastructure Operations, design, build, and roll out new platforms and patterns to minimize incidents and enable customer facing and internal features. • Deploy updates and improvements to support both Voltage Park’s internal and end customer use cases. • Collaborate with colleagues in Infrastructure Engineering, Network Operations, Customer Success and Software and Platform Development Teams. • Participate in the on-call rotation which is evenly distributed across all team members in a primary / secondary pattern where you are primary then move to a secondary position.

• Onboard with your squad and the broader engineering organization • Learn HackerOne’s infrastructure, tooling, and workflows (AWS, Terraform, Kubernetes, Ruby on Rails, GraphQL, etc.) • Become familiar with our reliability, security, and incident management practices • Participate in the on-call rotation with support from teammates • Take ownership of a scoped infrastructure project and deliver incremental improvements • Build working relationships across engineering and adjacent functions • Independently deliver infrastructure changes that improve reliability, performance, or security • Understand how infrastructure supports product and customer needs, and translate requirements into practical technical solutions • Contribute to operational excellence through runbooks, automation, and system improvements • Design, implement, and maintain cloud infrastructure using infrastructure-as-code • Collaborate with cross-functional partners to execute on infrastructure initiatives • Participate in an on-call rotation (one week every four weeks) and help maintain system reliability • Contribute to a positive team culture by sharing knowledge and supporting teammates • Continuously improve your technical skills and operational effectiveness