• Own our always-on lifecycle communications from lead acquisition through sales qualification • Bring clarity, consistency and performance to our email and nurture activity • Work closely with Marketing, Sales and Product Marketing to ensure lifecycle communications support pipeline growth

• Facilitate and develop the combined capital parts forecast from product line teams • Ensure the parts forecast plan supports the sales, outage forecast, and inventory plan • Influence the development of strategy for the area of responsibility • Interprets complex internal and external business challenges and recommends best practices to improve products, processes or services • Stay informed of industry trends

• Serve as the primary point of contact for client executive stakeholders throughout the engagement lifecycle. • Build trusted advisor relationships, ensuring high levels of satisfaction and proactive communication. • Drive strategic discussions on project objectives, success measures, and long-term roadmap alignment. • Oversee all aspects of Workday implementation delivery, including project planning, resourcing, financial management, and risk mitigation. • Apply Meridian’s Workday Delivery Framework (MDF) and Workday Delivery Implementation Methodology to ensure consistent execution across all project phases. • Facilitate steering committee meetings, executive status updates, and issue/risk reviews. • Lead cross-functional teams including Solution Leads, Functional Consultants, and Technical Specialists. • Foster a culture of accountability, collaboration, and continuous improvement. • Provide mentorship and professional development for project team members and emerging leaders within the Workday Practice. • Ensure deliverables meet Meridian’s internal quality assurance standards and contractual obligations. • Drive adherence to scope, schedule, and budget through proactive change and risk management. • Champion repeatable best practices and contribute to the continuous enhancement of Meridian’s project delivery framework. • Support pre-sales and business development activities, including RFP responses, scoping, and project estimation. • Identify expansion opportunities within existing clients to promote long-term partnerships and Workday optimization initiatives. • Contribute to internal knowledge-sharing and cross-practice collaboration across HCM, Payroll, Financials, and Integrations.

• Own the enterprise software portfolio: Maintain an audited inventory of software and licenses, manage renewals and vendor relationships, partner with Finance on the software budget, and eliminate waste. • Lead tool consolidation and governance: Rationalize overlapping tools, set clear standards for which platforms own which workflows, and drive adoption. Monday.com is our work OS of record — consolidating onto it and integrating with Linear, Salesforce, and Slack is a near-term priority. Handoffs should be automatic, not manual. • Project-manage software implementations: Own end-to-end delivery of new rollouts — cross-functional coordination, planning, vendor management, and adoption. Several high-priority implementations with hard deadlines land in your first six months. • Lead an operational efficiency audit: Interview every team lead to map repetitive workflows (trigger, steps, owner, time, frequency), score impact vs. complexity, and deliver a ranked agent opportunity register to the CTDO. Primary deliverable in your first 90 days. • Ensure IT operations reliability: Oversee day-to-day IT — devices, access, onboarding/offboarding, security — in partnership with our MSP. • Monitor adoption and compliance: Track tool usage, flag under-utilized investments, drive corrective action, and surface optimization opportunities to the CTDO. • Be the technology partner for the business: Go-to for department leads on tool evaluations, implementations, and IT issues; represent Technology in cross-functional planning.