Acosta

Title: Field Support Representative Location: Bentonville United States Job Description: Provide support to Retail Field Teams, Supervisors, and other internal employees to ensure that project issues and general requests are resolved and tracked in a call center environment. Pay is 15.00/hour RESPONSIBILITIES Essential Duties and Responsibilities: - Answer incoming calls in a call center environment for the Retail teams, internal employees, and external customers. - Occasional Outbound Campaign calls - Provide accurate answers to a variety of issues including but not limited to: - Project related questions - New hire issues - Systems and applications troubleshooting - Materials tracking - Time reporting - Training course troubleshooting - General procedures - Listen to callers' needs and/or issues and provide helpful solutions. - De-escalate situations involving dissatisfied callers, offering patient assistance and support. - Collaborate with other Agents to improve customer service. - Guide callers through troubleshooting and navigating company sites, apps and/or devices. - Complete orders for requests of materials for various projects - Accurately document calls in a call center database. - Maintain a working knowledge of retail store call procedures by working retail projects and resets in field alongside a Retail Field Representative on occasion to gain experience with Retail Representative and store procedures, product knowledge, and client knowledge. - Complete various tasks as assigned. - Provide project issue escalations to Team Leads and/or People Leaders This job description does not imply that the above functions are the only tasks that may be performed. Individuals will be expected to follow any other job-related instructions and perform any other job-related tasks as directed by management. QUALIFICATIONS Qualifications: Education / Experience: High School degree and/or equivalent experience in customer service, call center support, and/or the retail industry. Skills & Abilities: - Possess telephone and interpersonal and rapport building skills - Demonstrate problem-solving and decision-making skills - Strong communication skills, both written and verbal - Active listening skills - Adept time management and organizational skills - Adaptability and flexibility - Comfort working in a fast-paced environment - Basic troubleshooting skills Computer Skills/Tools & Technology: Microsoft Office: PowerPoint, Excel, Teams, SharePoint, and other Microsoft applications preferred. Experience in BMC Helix and/or other call center databases preferred Physical Demands: While performing the duties of this position, the team member is regularly required to be able to: Sit, stand, talk, hear and use hands and fingers to operate a computer keyboard, mouse and/or other peripherals. Light to moderate lifting may be required from time-to-time Work Environment: Hybrid Office/Remote environment. Remote work or work from home days (Hybrid Office) will require a steady internet connection and a quiet workspace. Language Skills: English is the primary language skill; however, bilingual skills may be required based on business necessity. Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Under the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to effectively perform the essential functions of the job. We are an Equal Opportunity employer. ABOUT US Product Connections is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. As a full-service marketing agency, we specialize in digital and traditional retail events and demos, experiential marketing, sponsorship activation, and omnichannel shopper marketing. Our mission is to deliver brand solutions that connect products to the right target at the right time, effectively moving consumers down the conversion funnel. With over 10,000 experts in the field and more than 150 corporate employees, we have a range of talents and experience that redefine what it means to be a marketing agency. We pride ourselves on fostering a supportive, collaborative, and inclusive culture where employees are encouraged to think big, grow their skills, and take their careers to the next level. Join Product Connections and discover a workplace where your ideas matter, your growth is supported, and your impact is felt-let's build something great together. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com . Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) #DiscoverYourPath Acosta, and its subsidiaries, is an Equal Opportunity Employer Job Category: Administration Position Type: Part time Business Unit: Marketing Salary Range: $15.00 - $15.00 Company: Crossmark Inc. Req ID: 29573

• Ensure all customer contracting, client financial tools, deduction reconciliation, order alerts, data support are completed • Collaborate across multiple functional teams to strengthen services • Manage a diverse team to a high level of excellence

• Ensure that all customer contracting, client financial tools, deduction reconciliation, order alerts, data support are completed by the Business Manager Assistants within the required Acosta and Client guidelines. • Collaborate across multiple functional teams to strengthen and modernize services and capabilities. • Hire, train, develop, supervise, evaluate the Business Manager Assistant team. • Conduct regular team meetings and provide timely communication to the Business Manager Assistants. • Approve Atlas time management for all Business Manager Assistant.

• Deliver principals’ volume, share, and sales fundamental goals at the lowest possible cost while maximizing company revenue through brokerage, commissions, bonuses, and contest earnings. • Communicate principals’ priorities to Retail Sales Managers, Sales Technology Managers (IT), Marketing Managers, Business Managers, and the retail selling organization to ensure in-store presence and business objectives are met. • Report directly to the General Manager or Team Leader, managing and participating in the development, design, and presentation of Acosta introduction to new principals. • Develop and maintain strong relationships with principals and customers, proactively communicating with key principals to foster collaboration and success. • Coordinate ongoing communication between General Managers and key principals and collaborate with Retail Sales Managers on major retail initiatives such as new product introductions, selling drives, and contests. • Coordinate principals’ market visits and key account calls, utilizing your knowledge of customer, market, and principal to successfully sell principals’ specific programs and initiatives. • Leverage insights from Senior Vice President, General Manager, Team Leaders, and Senior Business Managers to develop conceptual sales presentations that deliver principals’ objectives. • Provide feedback on the effectiveness of principals’ strategies, selling programs, and initiatives to both the principal and the General Manager, and offer suggestions on how to build organizational capacity and improve our business. • Maintain current account distribution information, review market pricing reports for accuracy and competitive activity, and collect and report all competitive activity. • Proactively manage your personal skill development plan and share customer/manufacturer information with team members to help build organizational capacity. • Ensure all client procedures and policies are followed, achieve client proprietary system expertise to manage promotional plans and fund balances, and monitor and take corrective action as necessary in financial management, such as deductions. • Perform other duties as assigned to support the overall success of the business.

Role Description CORE Foodservice is revolutionizing the North American foodservice industry. With over 60 offices, we are a dynamic team dedicated to navigating the evolving landscape of foodservice operations. Our mission? To seamlessly connect top-tier brands with consumers wherever they eat away from home – think ballparks, restaurants, schools and more. As the industry's premier foodservice sales agency, we drive demand, forge invaluable relationships, and accelerate growth across every dining destination. At CORE Foodservice, we empower our employees to focus on what they love, fostering a culture where happy people drive remarkable outcomes. Our leaders are highly engaged, getting into the field and setting the example for pushing boundaries and innovation. Empowerment is our cornerstone; we believe in creating an environment where every voice is heard, and every idea valued. Join us in shaping the future of foodservice, where dedication and innovation meet opportunity. Qualifications - Experience in foodservice or related industry preferred. - Strong communication and interpersonal skills. - Ability to work in a fast-paced environment. Requirements - Must be able to navigate the evolving landscape of foodservice operations. - Willingness to engage with top-tier brands and consumers. Benefits - Empowerment and a culture of innovation. - Engaged leadership and support for employee growth. Company Description CORE Foodservice is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) By applying, you agree to our Privacy Policy and Terms and Conditions of Use. #DiscoverYourPath

Role Description Do you have a passion for food? Are you looking for a company where you can learn, grow, and WIN? CORE Foodservice is revolutionizing the North American foodservice industry. Our mission is to seamlessly connect top-tier brands with consumers wherever they eat away from home – think ballparks, restaurants, schools, and more. - We drive demand, forge invaluable relationships, and accelerate growth across every dining destination. - At CORE Foodservice, we empower our employees to focus on what they love, fostering a culture where happy people drive remarkable outcomes. - Our leaders are highly engaged, getting into the field and setting the example for pushing boundaries and innovation. - Empowerment is our cornerstone; we believe in creating an environment where every voice is heard, and every idea valued. Join us in shaping the future of foodservice, where dedication and innovation meet opportunity. Qualifications - Passion for food. - Desire to learn and grow. Requirements - Ability to work in a fast-paced environment. - Strong engagement and integrity. - Commitment to never give up. Benefits - Empowerment and support for personal growth. - Engaged leadership. - Dynamic team environment. Company Description CORE Foodservice is a North American Foodservice Sales Agency that blends engaged leadership with a deep network of market specialists across North America who connect our customers with the brands they love. - Part of Acosta Group – a collective of the industry’s most trusted retail, marketing, and foodservice agencies. - Over 60 offices across North America. - Focus on creating a positive work environment for employees.

• Close sales through face-to-face interaction with customers in assigned sales territories • Present sales proposals and inform customers of product benefits and features • Manage and negotiate with clients • Research sales competition and qualify prospects

Role Description As one of Premium’s Wireless Sales Pros, your sales efforts will connect shoppers with the wireless products they need. Sales Pros are the go-to wireless expert for shoppers, closing sales through hustle, creativity, and problem-solving. Qualifications - Experience in retail sales or customer service. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - Passion for technology and wireless products. Requirements - Must be able to work flexible hours, including evenings and weekends. - Ability to lift and carry up to 50 pounds. - Reliable transportation to travel to various retail locations. Benefits - Competitive salary and commission structure. - Health, dental, and vision insurance. - Paid time off and holiday pay. - Opportunities for career advancement. Company Description Premium Retail Services operates wireless locations in more than 1,200 Wireless Retail outlets with a dedicated sales team of more than 3,000 brand representatives. - Since 1985, Premium has been a top provider of sales and merchandising services. - We are a people-first company, striving to ensure our team members enjoy their jobs and feel valued. - We frequently promote from within and encourage our employees to innovate and expand new horizons.

Role Description CORE Foodservice is revolutionizing the North American foodservice industry. With over 60 offices, we are a dynamic team dedicated to navigating the evolving landscape of foodservice operations. Our mission? To seamlessly connect top-tier brands with consumers wherever they eat away from home – think ballparks, restaurants, schools and more. As the industry's premier foodservice sales agency, we drive demand, forge invaluable relationships, and accelerate growth across every dining destination. At CORE Foodservice, we empower our employees to focus on what they love, fostering a culture where happy people drive remarkable outcomes. Our leaders are highly engaged, getting into the field and setting the example for pushing boundaries and innovation. Empowerment is our cornerstone; we believe in creating an environment where every voice is heard, and every idea valued. Join us in shaping the future of foodservice, where dedication and innovation meet opportunity. Qualifications - Strong understanding of foodservice operations - Ability to connect with top-tier brands - Experience in sales and relationship management - Innovative mindset and willingness to push boundaries Requirements - Must be able to work in a dynamic environment - Strong communication skills - Ability to adapt to changing landscapes Benefits - Empowerment and support for employees - Engaged leadership - Culture of innovation Company Description Acosta Group is a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. - Equal opportunity employer - Reasonable accommodations for applicants with disabilities - Utilizes E-Verify for validating work eligibility

• Responsible for representing Procter & Gamble at indirect Merch Headquarters • Selling P&G Wholesale Team plans and priorities • Communicating retail plans and priorities to the retail coverage organization • Achieving superior in-store presence at assigned customers • Developing productive working relationships with key customer contacts/functions