Role Description DataForce is seeking a motivated Scheduler to work remotely from New Zealand to schedule recording sessions for one of our Data Collection projects taking place in Auckland, New Zealand. As our Scheduler, you will play a pivotal role in ensuring that our project runs smoothly, appointments with project participants are efficiently scheduled and managed, and deadlines are met. - Communicating with potential participants via phone or email - Screening participants based on defined criteria - Scheduling participants based on their availability - Responding to pre-study participant questions - Conducting pre-study follow-ups to encourage attendance and minimize no-shows - Acting as the first point of contact between our team and study participants Qualifications - Idiomatic fluency in English - Reside in New Zealand - Ability to work a flexible schedule as needed - Computer competency for data entry and the production of reports and schedules - Ability to adapt to changing priorities through applied feedback - Outstanding customer service and excellent communication skills - Extremely detail-oriented - Experience working in a team Requirements - Validation of candidates via phone call according to project requirements - Checking candidates' availability for the project - Answering candidates' questions - Providing logistic information - Scheduling candidates for the session time - Sending reminders to participants to ensure attendance - Filling the session schedule days in advance - Communicating daily schedule updates to the project team Company Description DataForce by TransPerfect is part of the TransPerfect family of companies, the world’s largest provider of language and technology solutions for global business, with offices in more than 100 cities worldwide. We offer high-quality data for Human-Machine Interaction to some of the most prestigious technology companies in the world. Our department focuses on gathering, enriching, and processing data for Machine Learning in different AI domains. To learn more about DataForce please visit us at https://www.transperfect.com/dataforce .

• Own onboarding for dbt Labs’ largest and most strategic customers, driving early adoption and time-to-value • Guide customers through account setup, aligning on goals, timelines, and best practices • Build strong relationships with customer stakeholders, including senior executives • Partner cross-functionally to deliver a cohesive, high-quality onboarding experience • Help prospective customers determine the right onboarding and services approach • Adapt and refine onboarding programs to meet regional and segment-specific needs • Balance speed and scale while maintaining a high-touch, customer-centric experience

• The Subscriber Onboarding Coordinator is responsible for guiding new subscribers through the complete onboarding process from signed agreement to a fully operational account. • This role is the subscriber’s primary point of contact during the critical first weeks of their relationship. • The Onboarding Coordinator manages the CS-Assisted onboarding path — the route taken by new subscribers who request guided setup rather than self-onboarding. • Most subscribers managing 250 or more units will use this path. • Receive and review new subscriber onboarding requests routed from the sales team or customer service. • Conduct an intake call with each new subscriber to understand their portfolio — unit count, property types, current software, and any existing data to be migrated. • Assess the subscriber’s data sources — spreadsheets, existing property management software, paper records — and determine the migration complexity and timeline. • Create the subscriber’s onboarding project record in the Admin Backend and assign a target go-live date. • Set expectations clearly with the subscriber about the onboarding timeline, what is required from them. • Guide the subscriber through the process of exporting data from their current system or preparing their data files for migration. • Build the subscriber’s complete account: property records, unit records, unit detail (appliances, fixtures, inspection schedules), staff records, owner records, vendor records, and tenant records. • Import tenant ledger history and opening balances. Complete and file the Ledger Import Declaration confirming the accuracy of imported financial data before the subscriber goes live. • Invite all participant types — staff, tenants, owners, vendors, and agents — through the correct invitation workflow for each portal. • Coordinate the SAQ-A PCI compliance eSignature with each new subscriber. Pre-completes the document — the Onboarding Coordinator presents it to the subscriber for review and eSignature through the Platform. • Configure the subscriber’s Settings including: billing cycle, payment application order, leasing fee structure, showing fee configuration, inspector fee configuration, NSF fee amount, owner reserve configuration, and merchant account assignments. • Run the onboarding verification checklist before any subscriber account goes live. Verify that all properties, units, tenants, and owners are correctly entered and that ledger opening balances match the Ledger Import Declaration. • Conduct a go-live walkthrough call with the subscriber covering the Staff Portal, how to invite participants, how to process the first rent cycle, and how to use Grace AI. • Monitor the subscriber’s account during the 30-day post-launch support window for any data issues, configuration questions, or workflow gaps. • Maintain regular check-in contact with the subscriber during the first 30 days to ensure they are operating confidently and independently. • Be the first point of contact for subscriber questions during onboarding. Answer platform questions, clarify configuration options, and escalate technical issues to the development team. • Use Grace AI within the platform to answer common subscriber questions efficiently and demonstrate Grace’s capabilities to new subscribers in real time. • Document any onboarding issues, data anomalies, or platform gaps encountered during each onboarding and report them to the CEO for product review. • Maintain clear onboarding project notes in the Admin Backend so any team member can see the status of every active onboarding at a glance. • Follow the onboarding workflow. The workflow exists to ensure consistent, high-quality onboarding for every account regardless of portfolio size or complexity. • Identify opportunities to improve the onboarding workflow and bring them to the CEO with specific recommendations. • Maintain subscriber data confidentiality at all times. Subscriber data including tenant records, financial records, and owner information is highly sensitive and must be handled accordingly.

• Act as the single point of ownership for international onboarding activities related to new Tech Sourcing opportunities. • Own and maintain the international onboarding framework, including processes, tools, and governance across pre‑sales, onboarding, transition. • Advise Sales teams & ISP’s during the business intake and onboarding process on delivery capability, service models, and solution options with service design and transition if applicable (SD&T). • Assess customer requirements against standard Global TechSourcing services, identifying non‑standard requests, risks, and operational or financial impacts. • Review and approve service and transition design documentation where documentation does not exist, design and document fit‑for‑purpose operational solutions. • Develop and maintain supporting documentation (e.g., how-to guides and customer-specific process instructions) in partnership with Service Design & Transition (SD&T) to enable consistent execution by global delivery teams. • Proactively recommend innovative, efficient, and scalable solutions that improve productivity and leverage available tooling, service provider capabilities, and internal policies. • Support the onboarding across US/CA, particularly for service extensions or where a dedicated SD&T is not assigned. • Lead and coordinate cross‑functional, geographically dispersed teams to achieve successful onboarding outcomes. • Build and maintain strong working relationships with international stakeholders, including Business Enablement, Service Design, Transition, and Delivery teams. • Partner with Global TechSourcing and regional teams to ensure awareness of upcoming opportunities, confirm resource readiness, and support successful delivery planning. • Promote an automation‑first and digital‑enablement mindset across onboarding and service delivery activities. • Contribute to continuous improvement initiatives that enhance onboarding efficiency, service quality, and customer experience. • Provide operational guidance and oversight for complex TechSourcing engagements, often involving integrated Professional Services. • Support the development and execution of service improvement plans and the continued evolution of international services. • Develop and maintain a strong understanding of the organization’s international delivery capabilities, including global service providers and solution offerings. • Clearly articulate international service capabilities to internal teams and stakeholders to support confident and informed decision‑making.