• The Retention Marketing Coordinator is responsible for the day to day execution of Stio's retention marketing programs across email, SMS, and other supporting channels. • Build, QA, schedule, and deploy email and SMS campaigns in Klaviyo across the full retention calendar. • Maintain and optimize automated lifecycle flows including welcome, post-purchase, win-back, and browse abandonment and more. • Manage segmentation lists and dynamic audiences within Klaviyo to ensure accurate targeting. • Conduct pre-send QA including rendering checks, link testing, and segment validation. • Support A/B test setup, monitoring, and results documentation. • Partner with Creative and Brand teams to develop campaign assets that are on-brand, audience-relevant, and built to perform. • Pull and compile weekly and monthly performance reports across email and SMS (open rate, CTR, conversion, revenue, unsubscribe rate). • Monitor Klaviyo flow and campaign performance and flag anomalies or opportunities. • Support cross-channel reporting using GA4 and Excel, including cohort and segment-level analysis. • Assist in building and maintaining retention dashboards and performance trackers. • Coordinate campaign briefs and asset trafficking between retention, creative, and brand teams. • Support catalog and other paid remarketing initiatives with audience builds and list pulls. • Maintain the retention marketing calendar and ensure accurate in-platform scheduling. • Contribute to cross-channel retention initiatives including catalog, paid remarketing, and affiliate, understanding how email and SMS fit within and support the broader buyer marketing ecosystem. • Support the execution of incrementality and A/B tests across email and SMS. • Document test setups, results, and learnings in a structured testing log. • Identify opportunities to improve flow logic, segmentation, and send cadence based on performance data.

• Provide clientele, marketing and customer service activities within the marketing department while maintaining positive community/public relations. • Maintain existing referral sources, expand referral base and develop business relationships with the assigned region. • Input into the overall company-marketing plan. • Prepare reports as required. • Assist in setting financial goals for the assigned region. • Required to interface with the programs to understand client/program/referral source needs. • Completes required trainings and mandatory training hours. • Other duties as assigned.

• Plan, execute, and optimize coordinated multi-channel campaigns across email, paid social, search, webinars, events, and nurture workflows. • Build targeted campaigns for specific ICP segments across multiple regions (UK&I, DACH, France, and more). • Drive measurable impact on pipeline metrics such as MQLs, SQLs, CPL, and Contributed Pipeline. • Support Account-Based Marketing by creating tailored programs for priority accounts. • Manage campaigns in multi-language environments (primarily English, German, and French), ensuring regional alignment and message consistency. • You will work in partnership with the local sales teams and act as the link between global marketing and sales. You will ensure regional marketing activity is aligned to the EMEA sales strategy and supports agreed priorities. • Support planning and execution of field events and regional activations. • Partner closely with sales to monitor performance, adjust targeting, and share insights. • Analyze campaign results, identify optimization opportunities, and report on performance with clarity and confidence.

Role Description The Marketing Specialist will be responsible for the execution of campaign activities across multiple channels, ensuring initiatives are delivered on time and in line with business objectives. This role will track, analyze, and report on campaign performance, providing insights and recommendations to commercial leaders to support data-driven decision making. The Marketing Coordinator will work closely with the wider marketing team, ensuring smooth coordination and alignment of activities that drive commercial impact and deliver measurable results. We are seeking an individual contributor. This is a role focused on primarily executing digital product launches. The campaign(s) already have a strategy in place. We're seeking someone who is comfortable in supporting digital marketing campaigns for software products and solutions. And you have worked for a pharmaceutical, biotechnology or software company that caters to the BioPharma space, that will work well just in case you haven't worked for a Contract Research Organization (CRO) like us. Responsibilities - Help coordinate and execute marketing campaigns and product launches across digital and traditional channels, ensuring timely delivery and alignment with commercial priorities. - Monitor and track campaign progress, adjusting activities as needed to optimize performance and impact. - Analyze campaign and product launch results and prepare regular performance reports with clear insights, trends, and recommendations for commercial leaders. - Collaborate with product and commercial teams to ensure marketing activities support revenue goals and market priorities. - Manage campaign calendars, timelines, and budgets to ensure efficient resource allocation and execution. - Support the wider marketing team in the development of campaign assets and go-to-market activities across the Emmes Group. - Ensure consistent brand representation and messaging across all marketing campaigns and touchpoints. - Identify opportunities to improve campaign effectiveness through testing, data analysis, and best practice sharing. - Serve as the key liaison for campaign reporting, presenting results and learnings to stakeholders in a clear and actionable way. Qualifications - Bachelor’s degree in marketing, Public Relations or in a related field required. - 3+ years’ experience in a related sales or marketing role, preferably within a global health, clinical research, biotechnology, or life sciences environment preferred. - Advanced proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, SharePoint. - Understanding of marketing automation software such as Hubspot, or Marketo. - Excellent written and verbal communication skills. - Knowledge and understanding of scientific and research terminology in written communication materials desired. - Proven experience in project and lead management. - Ability to manage multiple projects at once with strong analytical, organizational, and creative thinking skills. - Understanding and familiarity with industry related conferences and workshops. Company Description Emmes Group is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience. We believe the work we do will have a direct impact on patients’ lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We’re looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!