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Devoted Health logo
Devoted Health

Devoted Health was founded in 2017 to provide seniors with healthcare plans and personalized health guides using world-class technology. On a mission to make healthcare easier, mor

Clinical Associate - Medical Assistant

Location

United States

Posted

18 days ago

Salary

$23 - $27 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Clinical Associate - Medical Assistant

Devoted Health

Role Description The Clinical Associate is an integral part of our interdisciplinary virtual and home-based (house calls + telehealth) medical practice called Devoted Medical (DM). This role may include occasional weekend hours, through optional overtime. In the role of Clinical Associate you will be a liaison between our healthcare services and Devoted members. You will work closely with our clinicians to provide high touch telehealth visits and support our clinical team through identifying care gaps and working with our members to coordinate across a fragmented healthcare system. - Preparing members to feel comfortable and at ease with video onboarding, prior to their telehealth visit with a Devoted Medical provider (if necessary). - Working with our home health partners to coordinate DME and skilled nursing services. - Coordinating for members to obtain lab testing and imaging, and to track results diligently to ensure that they are reviewed by the ordering clinician when applicable. - Notifying members of lab results and helping to coordinate follow care at the direction of the clinician. - Coordinating with DM Providers on medical record collection, information gathering, setting up and confirming appointments, and submitting outbound communications from Devoted Medical. - Serving as an advocate for our members when they call Devoted Medical for care coordination issues, both through answering and returning phone calls. - Reviewing internal program referrals, sending welcome kits and other educational materials. Disclaimer: This role does not include clinical decision-making or any activity requiring licensure, and that all clinical tasks are delegated by, and performed under the supervision of, licensed professionals. Clinical Associates should direct clinical concerns raised by members to the appropriately licensed team. Qualifications - MA Certification (required), expired MA certifications are OK! - Fully bilingual (English/Spanish), and English. - Two (2) years of patient facing experience with a bonus if you have experience with telehealth. - Prior primary care experience (a plus). Requirements - Experienced in care coordination, particularly helping Medicare patients to close stars care gaps/ complete preventative health screenings (i.e A1c, Blood Pressure, Colorectal Cancer Screenings, Diabetes Eye Exams, Breast Cancer Screenings). - Highly organized and adaptable, able to manage a large member panel (100+ if needed) amidst frequent changes. - Thrive in a fast-paced, high-energy, and rapidly growing organization. - Skilled at easing stress and anxiety for members during difficult times. - Strong communicator, able to effectively interact with various stakeholders including doctors, pharmacies, nurses, and caregivers. - Comfortable working with members via video, phone, portal. - Entrepreneurial self-starter who takes initiative and thrives as a collaborative team player. - Quick to adopt and learn new technologies, including electronic health records and various computer platforms (e.g., Google Chrome, Google Sheets). - Committed to delivering healthcare with the same quality and care you'd want for your own family. - Passionate about helping others improve their health and navigate the healthcare system with compassion, empathy, and warmth. Benefits - Employer sponsored health, dental and vision plan with low or no premium. - Generous paid time off. - $100 monthly mobile or internet stipend. - Stock options for all employees. - Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles. - Parental leave program. - 401K program. - And more....

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