• Provide technical support to TeamDynamix customers, delivering timely and effective solutions while maintaining an exceptional customer experience. • Work directly with clients to troubleshoot issues and implement technical solutions that improve their use of TeamDynamix. • Manage incoming support requests with strong documentation, communication, prioritization, and follow-through. • Troubleshoot and replicate customer issues to identify root causes and implement long-term solutions. • Partner cross-functionally with Support, Professional Services, and Engineering teams to resolve complex technical challenges. • Serve as a technical resource and knowledge multiplier, sharing expertise and supporting continuous learning across the team. • Deliver customer training and guidance around product updates, functionality, and best practices. • Advocate for customers by ensuring critical issues are escalated appropriately and addressed efficiently. • Contribute to special projects designed to improve operational effectiveness and overall support quality. • Identify and implement process improvements and automation opportunities that reduce friction for customers and internal teams. • Create and maintain knowledge base content and documentation that enables scalable, proactive support. • Introduce and apply AI tools and workflows to improve ticket management, knowledge creation, and operational efficiency. • Build and iterate on AI-driven solutions that enhance self-service experiences, increase team efficiency, and improve support outcomes.

Role Description The ideal candidate will play a pivotal role in onboarding and offboarding properties within our property management portfolio. The Client Services Specialist will collaborate with various stakeholders to ensure seamless transitions regardless of if they are entering or exiting the Asset Living portfolio. This role involves a combination of administrative tasks, document management, and coordination to facilitate the process from initiation to completion. Essential Duties & Responsibilities - Build and maintain strong relationships with clients by understanding their needs and ensuring a high level of customer satisfaction. - Act as the main point of contact for client inquiries, concerns, and escalations. - Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of our products/services. - Provide training sessions to clients on our platform, features, and best practices. - Investigate and resolve client issues in a timely and effective manner. - Collaborate with cross-functional teams to address and resolve complex client challenges. - Develop and maintain a deep understanding of our products and services to effectively communicate features and benefits to clients. - Stay informed about industry trends and updates to provide clients with relevant information. - Gather client feedback and insights to identify opportunities for improvement and enhance overall client experience. - Regularly communicate client feedback to internal teams for continuous product/service enhancement. - Maintain accurate client records and documentation. - Generate and analyze reports to track key performance indicators and provide insights to management. Travel Requirement This position does not require travel. Qualifications - Bachelor's degree or equivalent work experience. - Proven experience in client services or a related customer-facing role. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and attention to detail. - Ability to work collaboratively in a team environment. - Proficient in using CRM software and Microsoft Office Suite. Requirements This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements. Compensation Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the remote nature of this position and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; etc. We would not anticipate that the individual hired into this role would be near the top end of the compensation range, but that decision will be dependent on the facts associated with each specific individual’s relevant experience for the role. A reasonable estimate of the range is below. - Job Pay Rate: $55,000 — $65,000 USD

Role Description Airbnb is seeking a Lead, Advanced Analytics, Services to support the growth of Airbnb’s new Services business. This role is pivotal in analyzing both the supply and demand for our new businesses across countries, travel corridors, and customer segments to better understand the drivers of key business, financial, and customer metrics. The individual in this role will focus on in-depth data analysis, metric definition, benchmark creation, experimentation, and synthesis to high-level insights for prioritization. - Conduct advanced data analysis to extract actionable insights that inform strategic decisions across key geographical markets. - Collaborate closely with the new business teams, providing data-driven insights to support strategic decisions. - Analyze broad data to understand the key drivers of bookings, attach rate, revenue, profitability, occupancy, rebooking rate, churn, and other key metrics. - Define new metrics and identify leading indicators of key business outcomes. - Build dashboards to track key performance metrics across markets and customer segments to establish benchmarks. - Conduct A/B tests to improve business performance and maximize incrementality. - Collaborate with cross-functional teams, including Strategic Finance, Data and Analytical Engineering, and Data Science, to align strategies and leverage synergies. Qualifications - A quantitative undergraduate degree with a strong preference for candidates holding an MBA or equivalent advanced degree. - 8+ years of industry experience in a Data Science, Analytics, or equivalent role. - Prior experience in advanced analytics or business data science within a marketplace or business strategy setting. - Deep technical expertise in data analysis, experimentation and causal inference. - Exceptional business acumen, strategic thinking skills, and the ability to make informed judgments. - Excellent communication skills, capable of engaging with a variety of stakeholders and conveying complex concepts in an accessible manner. - Proven stakeholder management skills, with the ability to collaborate and influence across functions. - An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact. Requirements - This position is US - Remote Eligible. - The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. - You must live in a state where Airbnb, Inc. has a registered entity. Benefits - Base pay range: $164,000 — $191,000 USD. - This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Company Description Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Airbnb, a global leader in the travel and hospitality industry, is dedicated to creating a world where anyone can belong anywhere. With our unique accommodations and experiences, we connect travelers with local hosts across the globe.

• You’ll act as the face of Grasshopper in managing our clients’ questions or concerns in order to provide both an effortless banking and a seamless resolution experience. • Your role will primarily be to shepherd our clients through the onboarding, account opening, and account management processes. • Additionally, it will focus on providing ongoing support for our ancillary product and service offerings, as well as strengthening the client’s overall relationship with the bank. • Communication and Service skills are paramount in this role as you’ll be expected to collaborate across departments including Banking, Operations, Technology, and Risk and Compliance, to assist with the development of and adherence to best practices for our team and our clients. • Responsibilities include: - Act as a primary point-of-contact for clients across a wide range of organizational profiles such as Consumers or Businesses - Log, dispatch, and resolve client requests according to defined processes - Interact with other departments and third-party vendors to help solve client inquiries - Provide guidance and assistance on a wide variety of projects and tasks - Tend to multiple methods of client communication with our team including phone, chat, email, SMS and secure messaging - Train with more senior team members to act as a subject-matter-expert within the department, as well as mentor more junior team members to reinforce the Client Services function within the bank - Attend training on and comply with the laws and regulations governing financial institutions, including the Bank Secrecy Act (BSA) or other Anti-Money Laundering (AML) legislation, the Office of Foreign Assets Control (OFAC), Consumer Privacy, Information Security/Gramm Leach Bliley Act, Bank Protection Act, Community Reinvestment Act, Regulations B, CC, E, D, DD, and others.