• You’ll act as the face of Grasshopper in managing our clients’ questions or concerns in order to provide both an effortless banking and a seamless resolution experience. • Your role will primarily be to shepherd our clients through the onboarding, account opening, and account management processes. • Additionally, it will focus on providing ongoing support for our ancillary product and service offerings, as well as strengthening the client’s overall relationship with the bank. • Communication and Service skills are paramount in this role as you’ll be expected to collaborate across departments including Banking, Operations, Technology, and Risk and Compliance, to assist with the development of and adherence to best practices for our team and our clients. • Responsibilities include: - Act as a primary point-of-contact for clients across a wide range of organizational profiles such as Consumers or Businesses - Log, dispatch, and resolve client requests according to defined processes - Interact with other departments and third-party vendors to help solve client inquiries - Provide guidance and assistance on a wide variety of projects and tasks - Tend to multiple methods of client communication with our team including phone, chat, email, SMS and secure messaging - Train with more senior team members to act as a subject-matter-expert within the department, as well as mentor more junior team members to reinforce the Client Services function within the bank - Attend training on and comply with the laws and regulations governing financial institutions, including the Bank Secrecy Act (BSA) or other Anti-Money Laundering (AML) legislation, the Office of Foreign Assets Control (OFAC), Consumer Privacy, Information Security/Gramm Leach Bliley Act, Bank Protection Act, Community Reinvestment Act, Regulations B, CC, E, D, DD, and others.

Role Description We are expanding our remote team and are seeking those who enjoy assisting clientele and managing multiple responsibilities. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This opportunity is ideal for candidates who are highly organized, attentive to detail, communicate effectively, and are comfortable working independently in a remote environment while collaborating with a distributed team. Key Responsibilities - Assist clients with coordinating personalized service arrangements - Research and compare available options to meet client preferences - Confirm reservations and ensure accuracy of details - Provide clear, professional communication via email and phone - Support updates, modifications, and service-related inquiries - Maintain accurate records and documentation - Complete required training and participate in team communications Qualifications - Authorized to work in the US, UK, Mexico, Australia, or Spain - Strong written and verbal English communication skills - Reliable internet connection and smartphone (computer strongly recommended) - Must be a minimum of 18 years of age Benefits - Fully remote - Flexible scheduling - Ongoing training and professional development - Collaborative team setting

• Phone Management: Serve as the first point of contact by managing inbound calls, ensuring each interaction is handled professionally, efficiently, and compassionately. • Call Routing & Operational Support: Route calls intelligently to the appropriate departments while minimizing rollover calls to external reception services and improving internal responsiveness. • Intake Support: Assist with intake overflow during busy periods, capture potential leads, and support intake operations during absences or peak demand. • Client Triage & Resource Guidance: Assess client needs, provide referrals or resources when inquiries fall outside the firm’s scope, and ensure callers are guided appropriately rather than reaching dead-end interactions. • Emotional Client Support: Provide calm, empathetic, and patient communication to clients who may be emotional, overwhelmed, or navigating difficult legal situations for the first time. • Technology & Systems Utilization: Work within AI-driven and technology-supported workflows, leveraging tools and systems to improve communication, responsiveness, and operational efficiency.

Role Description Join us to start Caring. Connecting. Growing together. You will play a key role in managing the Optum Physical Health networks. - Help manage provider data and maintain provider databases - Maintain network standards for recruitment and provider satisfaction - Manage all incoming requests to our network recruitment mailbox - Manage communication with other departments ensuring seamless customer service for network providers Schedule: Monday to Friday, 8 AM- 5 PM Location: Remote - Nationwide You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Qualifications - High School Diploma/GED - 4+ years of experience within the health care industry - 2+ years of data entry experience - Intermediate level of proficiency with MS Office products Requirements - Undergraduate degree (Preferred) - Ability to work in a highly matrixed environment (Preferred) - Proficiency with provider communication (Preferred) Benefits - Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays - Medical Plan options along with participation in a Health Spending Account or a Health Saving account - Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage - 401(k) Savings Plan, Employee Stock Purchase Plan - Education Reimbursement - Employee Discounts - Employee Assistance Program - Employee Referral Bonus Program - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. - UnitedHealth Group is an Equal Employment Opportunity employer under applicable law. - UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.