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The #1 Student Engagement Platform for Higher Education Admissions, Enrollment, and Beyond
Enablement Lead
Location
United States
Posted
55 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Enablement Lead
Element451
Role Description As an Enablement lead, you own the enablement layer of implementation: training, workflow coaching, best practices, and change support that turns a configured system into a team that knows how to run it. You partner closely with the Implementation lead (who owns delivery plan and go-live date). While they drive the master timeline, you drive readiness, confidence, and adoption - the factors that determine whether go-live becomes long-term success. What You’ll Own - Training that sticks - Deliver role-based training for enrollment teams, marketers, admins, and leadership - Create practical, institution-specific enablement that reflects how the customer actually works - Reinforce learning through office hours, follow-ups, and “train-the-trainer” approaches - Adoption & operational readiness - Guide institutions in building repeatable processes and governance around core capabilities - Drive adoption of high-value workflows (journeys, automation, segmentation, AI agents, reporting) aligned to outcomes - Identify adoption risks early (confusion, low engagement, unclear ownership) and implement mitigation plans - Workflow coaching & best practices - Lead working sessions focused on usability, process design, and “how this should run day-to-day” - Recommend best-practice patterns for common higher-ed use cases (funnels, cadences, segmentation, reporting) - Help customers translate goals into operational habits—not just features turned on - Enablement content & scalability - Create customer-facing resources: guides, SOPs, checklists, training decks/videos, and quick references - Maintain internal enablement assets to reduce repeat questions and improve consistency across implementations - Partner with Implementation and CS to feed common enablement gaps back into playbooks - Internal, Partner & Agency Enablement - Build an onboarding program for internal teams - Deliver lunch & learn trainings - Liaison with product to develop training materials for new products/features - Enable resellers that will be implementing Element451 or supporting Element451 customers - Develop comprehensive partner curriculum for various tiers and expertise levels - Manage and evolve the partner certification framework to ensure implementation quality - Oversee the maintenance and updates of partner-facing learning modules (LMs) and enablement content - Collaborate with stakeholders on the design and execution of partner co-delivery models - Go-live support (adoption readiness) - Support go-live readiness by ensuring users are trained, processes are understood, and internal owners are clear - Contribute to the handoff package so CS inherits a customer that can operate confidently Qualifications - 2–6 years in customer enablement, implementation consulting, onboarding, training, or adoption-focused CS roles - Strong facilitation and training skills (comfortable leading sessions with diverse stakeholders) - Familiarity with CRM/marketing automation concepts; higher-ed enrollment ops context is a major plus - Ability to translate technical concepts into practical workflows for non-technical teams - Organized and proactive: you track commitments, follow through, and keep customers moving - Bonus: experience with AI workflows/agent concepts and how to drive responsible adoption How We Measure Success - Adoption readiness at go-live: customers feel confident operating day-to-day - Early adoption indicators: strong usage of key workflows in first 30–60 days - Training effectiveness: fewer “how do we…” issues post-launch, higher self-sufficiency - Customer satisfaction: enablement CSAT / feedback from stakeholders - Content impact: enablement assets reused and reducing repeat questions What This Role Is Not - Not the owner of the implementation timeline or program plan (that’s the Implementation Architect) - Not an integrations build role (you can speak to concepts, but don’t own data connections) - Not a passive trainer—you coach, reinforce, and drive behavior change
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