• Own day-to-day progression of a 50 to 100 case caseload by proactively tracking next steps, deadlines, and blockers • Maintain a high-touch client experience by providing updates every two weeks and responding to client communications within 24 hours • Support attorneys in building action plans by reviewing case facts and coordinating the new-client call within 24 hours of assignment • Drive medical treatment progress by monitoring referrals, authorizations, and appointment logistics (including transportation and interpretation when needed) • Help maximize client benefits by reviewing wages and tracking income benefits (TTD, TPD, PPD) to ensure accuracy and full payment • Request and follow up on WC-102-related documents such as medical records, physician panels, and wage information • Coordinate time-sensitive litigation events, including depositions, mediations, IMEs, hearings, and related notices • Communicate with adjusters and opposing counsel to move authorizations forward and keep cases progressing • Draft and organize key documentation such as notices, stipulations, cover letters, settlement/demand materials, and case-related correspondence • Keep Filevine updated with accurate notes, documents, contacts, and case phases so the full team always has real-time clarity

Role Description We are seeking a detail-oriented, proactive, and highly organized individual to join our Audience Development team as Associate Manager, YouTube Operations. This role reports to the YouTube Operations Manager and will play a critical role in supporting the execution and operational workflows behind Crunchyroll's rapidly growing global YouTube network. If you thrive in fast-paced environments and enjoy managing complex workflows across multiple stakeholders, this could be a great fit. In this role, you will act as the operational backbone of the team, ensuring a high volume of content moves seamlessly from curation to publishing while serving as the primary point of contact for our external agency partner. While this role is closely focused on YouTube, success will be driven by strong project management, organization, and communication skills, rather than deep platform expertise alone. Above all, we're looking for someone who is passionate about anime and fandom communities, highly accountable, and excited to help bring content to fans at scale. Responsibilities - Agency Management & Coordination - Serve as the day-to-day point of contact for the external agency partner, managing communication, deliverable tracking, and issue resolution. - Own and manage agency workflows, ensuring content deliverables (clips, Shorts, language versioning, custom edits) meet quality standards and brand guidelines. - Track agency output against volume targets and timelines, proactively flagging risks or gaps. - Coordinate asset delivery across agency, internal creative services, and brand management teams. - Support onboarding of agency partners, establishing workflows, approval processes, and communication cadences. - Content Operations & Publishing - Manage high-volume YouTube publishing operations, including rapid-turnaround and bulk uploads with accurate metadata, monetization, and geoblocking settings. - Track and manage content approvals and seasonal workflows, ensuring delivery. - Workflow & Process Management - Maintain and continuously improve operational workflows, identifying opportunities for efficiency and scalability. - Manage cross-functional requests and approvals, ensuring clear prioritization, visibility across stakeholders, and timely turnaround. - Maintain visibility into project status, proactively identifying risks, bottlenecks, and dependencies. - Track and compile performance and operational metrics, surfacing insights to support decision-making. Qualifications - 3+ years of experience in marketing operations, project management, agency management, or a related field. - Proven experience managing external vendors or agency relationships, including deliverables tracking and quality oversight. - Strong organizational skills with the ability to manage multiple concurrent workstreams and deadlines simultaneously. - Excellent communication skills—you can hold partners accountable while maintaining strong working relationships. - Proactive problem-solver who identifies issues early and proposes effective solutions. - Detail-oriented with a focus on accuracy, process, and execution. - Eager to learn and continuously improve processes. - Respect for anime and its culture, familiarity with fandom communities. Bonus Points - Experience managing agency relationships in a media, entertainment, or content environment. - Familiarity with YouTube Studio, content management systems, or digital asset management tools. - Experience with workflow tools (Airtable, Wrike, Notion). - Proficiency with Adobe Premiere, Final Cut Pro, or Adobe Photoshop. - Experience working in the anime, animation, or gaming industry. Pay Range - Pay Transparency - Los Angeles, CA: $38.63 — $48.29 USD - Pay Transparency - Remote, USA: $33.60 — $42 USD Company Description Crunchyroll is committed to diversity and inclusion, reflecting our mission of helping people belong. We are an equal opportunity employer and value diversity at Crunchyroll.

Role Description LINK is seeking a service-oriented and technically curious Implementations Manager to join our growing B2B SaaS Fintech company. This is a full-time, fully-remote role open to candidates anywhere in Canada. The Implementations Manager will own the end-to-end implementation of new plan sponsors — from contract execution through go-live and member onboarding — while also helping LINK design a repeatable integration process with HRIS and payroll partners through our integrations partner MERGE. The role is full-client-lifecycle, contributing to client success, member support, and partner enablement, with primary responsibility for implementation throughput and integration process design. - Own End-to-End Plan Sponsor Implementations - Manage a portfolio of new plan sponsor launches, from contract execution through go-live, training, and post-launch member onboarding. - Run discovery and kick-off meetings with plan sponsors, configure plan rooms and portal settings, and oversee plan build and quality assurance. - Coordinate sponsor admin training and support members through contribution setup and early issue resolution to ensure a smooth transition into steady-state. - Design and Operate the Integration Process - Partner with HRIS and payroll providers to scope and confirm integration requirements by platform type, and coordinate alignment across LINK, the partner, and the sponsor. - Help design a repeatable, documented integration process so that integration-led implementations can scale into a real LINK service offering over time. - Collaborate with Partners and Internal Teams - Work closely with referral partners and channel partners to ensure smooth lead handoff and a high-quality sponsor experience from first touch through launch. - Partner with the VP Client Success on partner enablement — surfacing referral quality issues, handoff gaps, and opportunities to strengthen joint processes. - Collaborate with Product, Engineering, and Operations to feed implementation and integration learnings into platform improvements and the CS AI roadmap. Qualifications - 3–6 years of experience in client success, implementation, onboarding, or technical account management roles — ideally in B2B SaaS, Fintech, HR Tech, or financial services. - Demonstrated success owning customer implementations end-to-end, including contracting, configuration, training, and post-launch support. - Comfort with integration-related work — including HRIS and payroll integrations — is a strong asset. - Strong customer retention and relationship-building skills; experience driving adoption, advocacy, and references is a plus. - Familiarity with workplace savings products (RRSP, TFSA, DPSP) is an asset but not required. - Knowledge of AI and large language model (LLM) platforms is an asset; bonus points for experience with Claude. Fluency in a second language is a nice-to-have. Requirements - Naturally curious and technically comfortable — happy to learn how an integration works under the hood and explain it back to a non-technical sponsor. - Self-starter with a strong sense of ownership; able to manage a portfolio of concurrent launches independently and bring structure to ambiguous situations. - Process-minded — instinctively documents what works, identifies what doesn’t, and continuously refines the playbook. - Consultative and service-oriented, with strong interpersonal skills and an entrepreneurial mindset. Benefits - Equity in the future of LINK - Competitive salary - Comprehensive benefits package - Training / Educational stipend Company Description LINK Investment Management provides business solutions for workplace savings programs from our headquarters in Calgary. Our innovative, fully digital, software-as-a-service (SaaS) business solution empowers plan administrators and plan members with simple, affordable, and efficient plan management and investment options. We work directly with companies of all sizes and through channel partners like BMO to create the best solutions at an affordable price. For more information, visit us at www.linkinvestmentmanagement.com.

• Manage a portfolio of 10–12 chapters as the primary staff relationship owner • Serve as the main liaison to Area Directors, Chapter Staff, and Chapter Presidents • Organize and attend at least one monthly touchpoint with ADs, Chapter Staff, and Presidents • Support healthy, sustainable chapters by reinforcing EO standards and identifying risks • Act as regional product ambassador with deep product knowledge • Track chapter status, leadership transitions, and health and growth indicators for forecasting purposes.