Role Description LINK is seeking a service-oriented and technically curious Implementations Manager to join our growing B2B SaaS Fintech company. This is a full-time, fully-remote role open to candidates anywhere in Canada. The Implementations Manager will own the end-to-end implementation of new plan sponsors — from contract execution through go-live and member onboarding — while also helping LINK design a repeatable integration process with HRIS and payroll partners through our integrations partner MERGE. The role is full-client-lifecycle, contributing to client success, member support, and partner enablement, with primary responsibility for implementation throughput and integration process design. - Own End-to-End Plan Sponsor Implementations - Manage a portfolio of new plan sponsor launches, from contract execution through go-live, training, and post-launch member onboarding. - Run discovery and kick-off meetings with plan sponsors, configure plan rooms and portal settings, and oversee plan build and quality assurance. - Coordinate sponsor admin training and support members through contribution setup and early issue resolution to ensure a smooth transition into steady-state. - Design and Operate the Integration Process - Partner with HRIS and payroll providers to scope and confirm integration requirements by platform type, and coordinate alignment across LINK, the partner, and the sponsor. - Help design a repeatable, documented integration process so that integration-led implementations can scale into a real LINK service offering over time. - Collaborate with Partners and Internal Teams - Work closely with referral partners and channel partners to ensure smooth lead handoff and a high-quality sponsor experience from first touch through launch. - Partner with the VP Client Success on partner enablement — surfacing referral quality issues, handoff gaps, and opportunities to strengthen joint processes. - Collaborate with Product, Engineering, and Operations to feed implementation and integration learnings into platform improvements and the CS AI roadmap. Qualifications - 3–6 years of experience in client success, implementation, onboarding, or technical account management roles — ideally in B2B SaaS, Fintech, HR Tech, or financial services. - Demonstrated success owning customer implementations end-to-end, including contracting, configuration, training, and post-launch support. - Comfort with integration-related work — including HRIS and payroll integrations — is a strong asset. - Strong customer retention and relationship-building skills; experience driving adoption, advocacy, and references is a plus. - Familiarity with workplace savings products (RRSP, TFSA, DPSP) is an asset but not required. - Knowledge of AI and large language model (LLM) platforms is an asset; bonus points for experience with Claude. Fluency in a second language is a nice-to-have. Requirements - Naturally curious and technically comfortable — happy to learn how an integration works under the hood and explain it back to a non-technical sponsor. - Self-starter with a strong sense of ownership; able to manage a portfolio of concurrent launches independently and bring structure to ambiguous situations. - Process-minded — instinctively documents what works, identifies what doesn’t, and continuously refines the playbook. - Consultative and service-oriented, with strong interpersonal skills and an entrepreneurial mindset. Benefits - Equity in the future of LINK - Competitive salary - Comprehensive benefits package - Training / Educational stipend Company Description LINK Investment Management provides business solutions for workplace savings programs from our headquarters in Calgary. Our innovative, fully digital, software-as-a-service (SaaS) business solution empowers plan administrators and plan members with simple, affordable, and efficient plan management and investment options. We work directly with companies of all sizes and through channel partners like BMO to create the best solutions at an affordable price. For more information, visit us at www.linkinvestmentmanagement.com.

• Manage a portfolio of 10–12 chapters as the primary staff relationship owner • Serve as the main liaison to Area Directors, Chapter Staff, and Chapter Presidents • Organize and attend at least one monthly touchpoint with ADs, Chapter Staff, and Presidents • Support healthy, sustainable chapters by reinforcing EO standards and identifying risks • Act as regional product ambassador with deep product knowledge • Track chapter status, leadership transitions, and health and growth indicators for forecasting purposes.

• Become the trusted day-to-day contact for partner reps at our priority VARs, distributors, and integrators • Know partner sellers and their SEs by name — what they cover, who their customers are, where Scality fits in their stack • Show up regularly: in-person visits, lunch-and-learns, ride-alongs, post-event coffees, and informal check-ins • Set and maintain a recurring rhythm with every priority partner • Coordinate and co-host on-site sessions at partner offices alongside Scality SEs and AEs • Pair the right Scality AE/SE with the right partner contact for each opportunity, region, or use case • Build small working groups for high-priority partners so SE and AE involvement is structured, not ad-hoc • Track which partner reps and SEs have been enabled on which Scality products • Coordinate partner enablement sessions (technical and sales-oriented) — logistics, scheduling, content alignment • Capture partner feedback — product, competitive, enablement — and route it to Sales, Marketing, and Product

Role Description As a Digital Performance Manager (DPM), you will play a critical role in driving client success by bridging execution and strategy. You will manage day-to-day performance across a portfolio of dealership accounts, ensuring campaigns are optimized, insights are actionable, and clients receive consistent, high-quality support. The ideal candidate is a detail-oriented problem solver who enjoys working with data and identifying opportunities for improvement. You are organized and able to manage multiple accounts and priorities effectively. You are also a strong communicator who can confidently interact with clients and internal teams, as well as a proactive contributor who takes ownership of accounts and follows through on deliverables. As a developing strategist who understands how digital marketing impacts dealership performance. This is a full-time, salaried, remote-work position. Candidate must reside in the Continental U.S., all time zones welcome. Responsibilities - Manage the day-to-day performance of assigned dealership accounts, ensuring campaigns are optimized and aligned with client goals. - Monitor pacing, performance trends, and KPIs across digital channels (Google, Meta, etc.). - Conduct regular audits to ensure best practices are followed and identify opportunities for improvement. - Execute and recommend optimizations to improve lead volume, cost efficiency, and overall ROI. - Serve as a point of contact for routine client communication and performance updates. - Support and lead client calls focused on digital performance reviews, insights, and next steps. - Answer client questions and resolve issues in a timely and professional manner. - Build strong working relationships with clients while reinforcing trust and transparency. - Analyze performance data and translate findings into clear, actionable recommendations. - Identify trends, risks, and opportunities across accounts and communicate insights to clients and internal teams. - Support the development of performance recaps and reporting that tie digital marketing efforts to business outcomes. - Identify and promote additional upsold solutions that will result in incremental performance for dealer client. - Collaborate with internal teams (Account Coordinators, Data, and Performance teams) to ensure seamless execution. - Maintain clear communication on account status, deliverables, and any performance risks or opportunities. - Assist in onboarding new clients and launching campaigns successfully. Qualifications - Bachelor’s degree in Marketing, Advertising, Business, Communications, or related field, preferred. - 2+ years’ professional experience in digital marketing, account management, or customer success. - Experience with digital advertising platforms (Google Ads, Meta, etc.), highly preferred. Requirements - Strong analytical skills with the ability to interpret performance data and trends. - Excellent communication and presentation skills. - Highly organized with strong attention to detail. - Ability to manage multiple accounts and deadlines in a fast-paced environment. - Google Ads Search/Display/Video certifications and Meta paid ads certifications, highly preferred. Benefits - Competitive compensation, plus commission. - Participation in company benefit offerings include medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more. Next Steps If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application. Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.