• Travel to customer sites to support the installation, commissioning, troubleshooting, repair, and preventative maintenance of municipal water treatment equipment and systems • Work with a variety of advanced mechanical, electrical, and control systems and require a strong technical background, customer-focused communication, and the ability to work independently in the field • Collaborate closely with customers, project teams, and internal support groups to help deliver safe and successful project outcomes • Typical work week includes travel on Monday and Friday, with field service work performed Tuesday through Thursday at customer locations throughout the U.S. and Canada

• Contribute to delivering excellent service for sophisticated analytical and scientific instruments • Install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service • Work with customers across research, industrial, and healthcare settings

• Provides highly visible customer support through the performance of on-site installation • Oversees necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems • Checks out and approves operational quality of system equipment • Instructs customers in the operation and maintenance of the system • Serves as company liaison with customers on administrative and technical matters for assigned projects • Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers • Includes any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking

• Provide expert technical support and maintenance for Alexander Dennis products in Scotland • Diagnose and repair faults on mechanical, electrical, and hybrid/EV systems • Work closely with customers to ensure satisfaction • Conduct fault diagnosis, maintenance, and warranty claim support • Maintain service vehicle and engage in training to stay updated