• Build & Lead a High-Performance Claims Operation • Lead and scale a multidisciplinary Claims Operations team — spanning claims adjudication, quality, operations, and clinical — to drive accurate, timely claims processing and an exceptional member experience • Foster a culture of metrics-driven continuous improvement, accountability, and high performance across all Claims functions • Develop future leaders within the team and build the bench for a growing, complex operation • Drive AI, Automation, and Operational Transformation • Identify, prioritize, and lead automation that meaningfully increases end-to-end auto-adjudication rate, reduces claims processing time, and improves quality / accuracy • Partner with Product and Engineering to shape the roadmap for claims technology — acting as a strategic voice, not just an operator • Lead change management efforts as the team adopts new tools, workflows, and ways of working • Build and maintain governance structures that support scalable, compliant, and data-informed operations • Own Claims Strategy & Business Outcomes • Align claims operations with Sidecar Health's broader business objectives — including continued growth, sustainable MLR, and an obsessive focus on member experience • Drive payment accuracy, fraud prevention, and claims spend optimization through proactive stakeholder management and cross-functional initiatives • Translate operational data into strategic insights and recommendations for senior leadership • Mitigate operational and regulatory risk while maintaining full compliance with healthcare regulations • Own budget development and resource allocation, ensuring alignment with organizational priorities

Role Description The Estimator II prepares timely and accurate bid estimates for medium to large sized projects/programs within an assigned line of business, Region or Division and helps plan all projects with expectations for the efficient use of personnel, equipment, materials and subcontractors within contract requirements, time guidelines and other restrictions. The Estimator II will fully understand the major business components and implications specific to estimating and cost control for Construction Companies while ensuring compliance with the Henkels & McCoy established Project Management Methodology and upholding H&M safety and quality management protocols. Responsibilities - Prepare, develop, and maintain detailed cost estimates and bid documentation for Transmission & Distribution (T&D) and substation projects supporting BPA Master Service Agreement (MSA) scopes. - Review drawings, specifications, contracts, and customer requirements to develop accurate and competitive project estimates. - Travel to project sites to evaluate existing conditions, validate constructability, and support estimate accuracy. - Lead bid strategy discussions and support proposal development, pricing reviews, and customer presentations. - Coordinate with project management, engineering, procurement, and field operations teams during estimate development and project execution. - Monitor awarded contracts for scope changes, extra work authorizations, material impacts, credits, and other cost-related items. - Assist field personnel in identifying, developing, and recommending change orders and scope modifications as needed. - Ensure all bid submissions, customer deliverables, and presentation requirements are completed accurately and within established deadlines. - Identify potential construction risks, schedule impacts, and operational challenges, while recommending cost-effective solutions to minimize risk and improve project execution. - Support procurement planning by coordinating material pricing, vendor quotations, and subcontractor scopes. - Contribute to the continuous improvement of estimating methodologies, tools, processes, and reporting aligned with H&M Project Management practices. - Interface with internal and external stakeholders regarding planning, scheduling, reporting requirements, progress updates, and project coordination activities. - Prepare and present estimate summaries, project assumptions, risk assessments, and pricing recommendations to leadership and clients. - Maintain effective communication with clients, project teams, and leadership while demonstrating professionalism and influencing project outcomes through collaboration and technical expertise. Qualifications - Demonstrated experience estimating mid-sized utility infrastructure projects, with strong knowledge of Transmission & Distribution (T&D), substation construction, and utility industry practices. - Proficiency with computerized estimating and bidding software (i.e. B2W, as well as advanced working knowledge of Microsoft Office Suite applications, including Excel, Word, and PowerPoint). - Working knowledge of project management principles and practices, including completion of H&M Project Management Methodology (PMM) training and/or formal project management coursework. - Strong analytical and complex problem-solving skills with the ability to evaluate project risks, interpret technical documentation, and develop practical, cost-effective solutions. - Effective communication and organizational skills, with the ability to collaborate across operations, engineering, procurement, and client teams. - Ability to manage multiple estimates, deadlines, and priorities in a fast-paced project environment. - Strong attention to detail and ability to maintain accuracy in cost development, documentation, and reporting. Minimum Education - Bachelor’s degree in Construction Management, Engineering, or a related field, or an equivalent combination of education and relevant work experience. Minimum Experience - 5+ years of relevant estimating experience in utility, electrical, transmission & distribution, substation, or heavy civil construction projects.

• Triage and resolve T&S escalations coming through internal channels, including suspension/reinstatement requests, CX escalations, host/user reports, and other abuse-related inquiries. • Conduct daily enforcement operations, including account suspension, reinstatement review, bulk suspension workflows, and coordination with Engineering when tooling gaps require manual support. • Review and investigate abuse reports from hosts, customers, support tickets, enforcement actions, and internal QA signals to determine whether additional action or deeper investigation is needed. • Monitor risk and abuse signals across internal telemetry, detection outputs, undeliverable activity, product usage patterns, and investigation queues to identify trends, anomalies, and emerging abuse tactics. • Perform in-depth investigations into suspicious behavior, distinguishing between legitimate outlier activity and true spam/abuse patterns using account history, velocity signals, behavioral context, and product interaction data. • Develop and maintain playbook rules that standardize workflows, decision-making, and response protocols across customer interactions. • Partner with Product and Engineering to identify weak points in detection, tooling, workflows, and enforcement controls, and translate operational findings into requirements, prioritization inputs, or mitigation recommendations. • Maintain review cadences and operational reporting, including weekly investigation reviews, abuse trend summaries, SLA/volume tracking, and recommendations for improving T&S coverage, quality, and responsiveness.

• Lead the development and expansion of SS&C’s Managed Account Platform Operations & Services offering by establishing scalable operating models, workflows, and service capabilities supporting middle office operations • Direct daily operations for high-volume SMA (Separately Managed Accounts) and UMA (Unified Managed Accounts) programs utilizing sophisticated middle-office and managed account platforms • Ensure seamless trade routing, execution support, settlement processing, and exception management across multiple custodial networks • Lead cash and position reconciliations, shadow accounting oversight, performance validation, and reporting controls to ensure accurate client reporting • Identify opportunities to optimize workflows, automate manual processes, and scale operational capabilities across the platform • Act as the primary liaison between Portfolio Managers, Asset Managers, Custodians, and outsourced service providers • Monitor GIPS compliance, investment mandate adherence, operational controls, and risk management processes • Partner with leadership teams to expand managed service capabilities and support future platform growth initiatives