• Review and transfer part information from TRIX sheets into associated STEPQ events • Perform daily surveillance and validation of TRIX sheets to ensure: - Data accuracy and completeness - Timely updates and submissions - Inspector adherence to established protocols • Support data consistency efforts across 25+ programs • Assist with process improvement initiatives to reduce duplicate data entry through MICCS integration and automation opportunities • Support event and workflow management activities across Inspection, Audit, and Engineering services, including: Creation and management of events/service requests, LTE management and tracking, monitoring and correcting event stages: Closure/Completion, In-Progress, Escalations • Updating and assigning associated requirements and tasks

• Serve as the strategic operations counterpart and senior advisor to the AMER VP of Field Marketing and her leadership team. Provide budget decision support, performance insights, pipeline forecast support and operational guidance. Provide enablement and training for the AMER Marketing team based on new tools & metrics • Own AMER reporting on pipeline contribution, campaign ROI, event performance, and funnel health. Oversee dashboards, KPI forecasting, and data audits in partnership with the analytics center of excellence. Deliver executive-ready insights and QBR materials for the VP and CMO organization • Contribute to the design, delivery, and iterations on new Veeam Agentic interfaces which will help optimize budget efficiency and signal-to-pipeline conversion across marketing. Translate intent, account, and engagement signals into prioritized account lists & further personalization, reallocate spend toward highest-yield programs, and surface real-time recommendations to field marketing and SDR leaders • Identify and remove operational friction across campaign execution, lead management, and reporting workflows designed by marketing operations center of excellence. Contribute to standardize processes across sub-regions while respecting local nuance • Partner with multiple internal teams (Sales Operations, Sales Excellence, CT, Sales Acceleration, Channel Marketing, Data Science, Data analytics etc.) to ensure data integrity, attribution accuracy, and consistent definitions across the AMER GTM motion • Support quarterly budget reviews preparation (QBRs), management meetings, budget reallocations, and ROI analysis. Ensure spend is tracked against plan and tied to outcomes • Lead AMER marketing planning cycle. Build and deliver Marketing-sourced and SDR-sourced pipeline creation targets by sub-region, segment, and channel. Model investment & organizational scenarios and align targets with capacity and revenue goals

• Support daily cash management, liquidity monitoring, and payment processing (wires, checks, FX) • Perform bank reconciliations and investigate discrepancies • Support claims-related financial activities, including loss funds, payments, and reporting • Assist with reinsurance trust account administration and compliance requirements • Process accounts payable transactions and maintain payment records • Support regulatory reporting, audits, and internal controls • Contribute to process improvements, automation initiatives, and system enhancements • Maintain records such as check registers and support uncashed check operational processes to escheatment.

• Oversees daily line management responsibilities of assigned team • Serves as positive leadership and professional role model for all clinical administration staff • Responsible for effective resourcing, alignment, training and ongoing professional and technical development • Collaborates with clinical operations senior management and executive staff on strategic planning and business development • Acts as point-of-escalation regarding performance concerns and training needs • Manages staff, including interviewing and selection, performance management, coaching and mentoring