Carry1st is building the dominant commerce platform for Africa and the Middle East, helping global brands unlock hard-to-reach markets by enabling local payments, boosting digital sales, and simplifying settlements across 19 core African markets. The company has developed Pay1st, a proprietary payment engine, and the Carry1st Shop, a digital marketplace for virtual goods—partnering with companies like PayPal and Chipper Cash to expand digital payments across the continent. As a **Customer Service Associate** for our Arabic-speaking markets, you'll be the primary point of contact for our users, ensuring their inquiries and technical issues are resolved with precision. You will act as a bridge between our customers and internal departments; escalating complex cases to the appropriate teams while collaborating with the wider CS department to refine workflows and drive operational excellence.

Role Description A rapidly expanding international customer experience company is looking for a fluent Dutch-speaking Customer Support Specialist to join their remote team. This opportunity is ideal for a service-driven professional who enjoys helping customers, thrives in a fast-paced digital environment, and is passionate about delivering exceptional customer experiences from the comfort of home. Duties & Responsibilities - Provide professional and friendly support to Dutch-speaking customers across multiple channels - Handle customer enquiries relating to orders, deliveries, product information, refunds, and account support - Resolve customer concerns efficiently while maintaining a positive brand experience - Respond to customer interactions via phone, email, live chat, and social platforms - Ensure all customer records and case notes are updated accurately - Work collaboratively with internal teams to ensure timely resolutions - Identify recurring customer issues and contribute ideas for service improvements - Maintain a high standard of communication and professionalism in every interaction - Meet individual quality standards and productivity goals Qualifications - Fluent Dutch language skills (spoken and written) - Previous experience in customer service, support, hospitality, retail, or contact centre environments - Strong communication and problem-solving abilities - Comfortable working independently in a remote environment - Excellent attention to detail and administrative accuracy - Confident using online systems, CRM platforms, and digital communication tools - Ability to multitask and manage workload effectively - Positive attitude with a customer-first mindset - Reliable internet connection and suitable home-office setup Requirements - Flexible rotational shifts between 07:00 and 22:00 (Netherlands time) - Weekend availability required on a rotational basis Benefits - Fully remote work opportunity - Competitive salary package between R35,000 – R45,000 per month depending on experience - International exposure within a growing global business - Ongoing training and career development opportunities - Supportive and collaborative team culture

• Unterstützende Korrespondenz mit Partnern und Kunden • Vorbereitende Bearbeitung von technischen Supporttickets • Führen und Pflegen von Kundendaten • Unterstützung bei Wissensdatenbank-Artikeln • Einstellungen in Backends vornehmen • Administrative Aufgaben im Service-Umfeld

• Respond to customer inquiries via phone, email, chat, and ticketing systems, providing timely and professional assistance. • Troubleshoot and resolve customer concerns related to LeafLink’s financial products, retail operations software, inventory management tools, and platform functionality. • Guide customers on product features, best practices, and workflows to help maximize the value of LeafLink’s solutions. • Accurately document customer interactions, issues, and resolutions within CRM and support platforms to ensure proper tracking and follow-up. • Work closely with internal teams including Sales, Account Management, Product, and Operations to escalate issues and ensure a seamless customer experience. • Assist customers with onboarding, account setup, payment-related inquiries, and navigation of LeafLink’s platform and fintech tools. • Identify recurring customer concerns and provide feedback to internal teams to help improve products, processes, and customer experience. • Consistently meet or exceed support KPIs such as response time, resolution time, customer satisfaction, and ticket handling goals.