• Unterstützende Korrespondenz mit Partnern und Kunden • Vorbereitende Bearbeitung von technischen Supporttickets • Führen und Pflegen von Kundendaten • Unterstützung bei Wissensdatenbank-Artikeln • Einstellungen in Backends vornehmen • Administrative Aufgaben im Service-Umfeld

• Respond to customer inquiries via phone, email, chat, and ticketing systems, providing timely and professional assistance. • Troubleshoot and resolve customer concerns related to LeafLink’s financial products, retail operations software, inventory management tools, and platform functionality. • Guide customers on product features, best practices, and workflows to help maximize the value of LeafLink’s solutions. • Accurately document customer interactions, issues, and resolutions within CRM and support platforms to ensure proper tracking and follow-up. • Work closely with internal teams including Sales, Account Management, Product, and Operations to escalate issues and ensure a seamless customer experience. • Assist customers with onboarding, account setup, payment-related inquiries, and navigation of LeafLink’s platform and fintech tools. • Identify recurring customer concerns and provide feedback to internal teams to help improve products, processes, and customer experience. • Consistently meet or exceed support KPIs such as response time, resolution time, customer satisfaction, and ticket handling goals.

• Prepare patient charts for daily visits • Manage and process prescription refills • Enter and manage medical orders • Conduct patient callback follow-ups • Respond to patient messages in a timely manner • Provide medical documentation support • Assist with limited scheduling tasks when needed • Maintain accurate and organized patient records • Support daily clinical workflows and operations • Follow HIPAA guidelines and patient confidentiality standards at all times

Role Description We’re hiring a client-facing training professional to help customers learn and confidently use our platform. This role is ideal for: - Trainers - L&D professionals - Teachers with strong presentation skills - Customer-facing professionals What You'll Do: - Deliver onboarding and training sessions - Guide clients through product usage - Help customers become confident users Qualifications - 2+ years of experience delivering training, onboarding, or customer education sessions - Experience leading live sessions, workshops, or presentations (not just supporting training) - Strong ability to explain processes, tools, or platforms clearly - Excellent communication skills suitable for U.S.-based clients - English level: C1 or C2 (required) - Reliable internet and professional remote setup Requirements - Experience onboarding customers or users onto a tool, platform, or structured process - Background in: - Customer Success / Onboarding - Product Training / Enablement - Learning & Development / Corporate Training - Teaching (with structured group delivery) - Experience delivering sessions via Zoom or similar tools - Familiarity with CRM or software tools (a plus, not required) Benefits - 100% Remote, location independent - Compensation: $1,500 - $2000 per month (based on relevant experience and demonstrated skills) What Makes You Stand Out - Experience training adults or clients - Strong presence on video calls - Ability to explain clearly and confidently This Role is NOT a Fit For - Customer support roles without training responsibilities - HR onboarding focused only on internal employees - Administrative or coordination roles without training delivery - ESL/teaching roles without structured presentation or facilitation experience - No presentation or training experience - Back-office roles without communication exposure