• Respond to customer inquiries via phone, email, chat, and ticketing systems, providing timely and professional assistance. • Troubleshoot and resolve customer concerns related to LeafLink’s financial products, retail operations software, inventory management tools, and platform functionality. • Guide customers on product features, best practices, and workflows to help maximize the value of LeafLink’s solutions. • Accurately document customer interactions, issues, and resolutions within CRM and support platforms to ensure proper tracking and follow-up. • Work closely with internal teams including Sales, Account Management, Product, and Operations to escalate issues and ensure a seamless customer experience. • Assist customers with onboarding, account setup, payment-related inquiries, and navigation of LeafLink’s platform and fintech tools. • Identify recurring customer concerns and provide feedback to internal teams to help improve products, processes, and customer experience. • Consistently meet or exceed support KPIs such as response time, resolution time, customer satisfaction, and ticket handling goals.

• Prepare patient charts for daily visits • Manage and process prescription refills • Enter and manage medical orders • Conduct patient callback follow-ups • Respond to patient messages in a timely manner • Provide medical documentation support • Assist with limited scheduling tasks when needed • Maintain accurate and organized patient records • Support daily clinical workflows and operations • Follow HIPAA guidelines and patient confidentiality standards at all times

Role Description We’re hiring a client-facing training professional to help customers learn and confidently use our platform. This role is ideal for: - Trainers - L&D professionals - Teachers with strong presentation skills - Customer-facing professionals What You'll Do: - Deliver onboarding and training sessions - Guide clients through product usage - Help customers become confident users Qualifications - 2+ years of experience delivering training, onboarding, or customer education sessions - Experience leading live sessions, workshops, or presentations (not just supporting training) - Strong ability to explain processes, tools, or platforms clearly - Excellent communication skills suitable for U.S.-based clients - English level: C1 or C2 (required) - Reliable internet and professional remote setup Requirements - Experience onboarding customers or users onto a tool, platform, or structured process - Background in: - Customer Success / Onboarding - Product Training / Enablement - Learning & Development / Corporate Training - Teaching (with structured group delivery) - Experience delivering sessions via Zoom or similar tools - Familiarity with CRM or software tools (a plus, not required) Benefits - 100% Remote, location independent - Compensation: $1,500 - $2000 per month (based on relevant experience and demonstrated skills) What Makes You Stand Out - Experience training adults or clients - Strong presence on video calls - Ability to explain clearly and confidently This Role is NOT a Fit For - Customer support roles without training responsibilities - HR onboarding focused only on internal employees - Administrative or coordination roles without training delivery - ESL/teaching roles without structured presentation or facilitation experience - No presentation or training experience - Back-office roles without communication exposure

Role Description Smartsheet is looking for a Support Specialist who will be responsible for tackling complex technical issues. Successful individuals in this role will enjoy troubleshooting, testing, and documenting complicated and often unique technical issues. This position requires a highly motivated individual who can collaborate in an environment that fosters knowledge sharing and rapid problem-solving in order to resolve customer technical issues efficiently. You will report to a Support Pod Manager. This role is eligible for remote work within Costa Rica. You must reside in Costa Rica. - Handle customer technical issues with a high sense of urgency and ownership while keeping stakeholders appropriately apprised of the investigation - Troubleshoot issues using internal & external documentation, analyze log files, use various tools and other resources to identify root causes and resolve customer issues - Contribute to your team’s goals by thoroughly researching, testing, and documenting your investigations as you collaborate with colleagues to help them progress their cases as well as your own - Share your expertise, provide guidance on troubleshooting techniques, and help upskill your colleagues - Work with customers through a variety of channels including email, phone, and chat - Work closely & collaboratively with colleagues on a daily basis to help research and resolve the most complex customer impacting issues - Contribute to internal & external documentation - Manage other responsibilities as assigned - Other job duties as assigned Qualifications - 2+ years technical or customer support experience, or equivalent - Ability to demonstrate empathetic and confident issue ownership, assuring customers that if you can't solve their problem, you will ensure they are directed to the right resource - Confidence and strong interest in problem solving - Excellent written, verbal, and interpersonal communication skills - Ability to work independently or collaboratively in a fast-paced environment - Working knowledge of assigned feature strongly preferred - A firm grasp of and comfort using cloud applications - Desire and aptitude to quickly ramp up on new technologies, languages, and frameworks - Conceptual understanding of a RESTful service - Willingness to engage on complex matters - Comfortable working in ambiguous situations with little to no direction - Flexibility in your working hours as this position will require work outside of standard business hours Benefits - Fully paid Health & Life insurance for full-time employees and family members - Monthly stipend to support your work and productivity - Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc. - 12 days paid Vacation + Flexible Time Away Program - 20 weeks fully paid Maternity Leave - 12 weeks fully paid Paternity/Adoption Leave - Personal paid Volunteer Day to support our community - Opportunities for professional growth and development including access to Udemy online courses - Company Funded Perks including a counseling membership and your own personal Smartsheet account - Teleworking options from any registered location in Costa Rica (role specific)