Surgo PTY

Role Description A rapidly expanding international customer experience company is looking for a fluent Dutch-speaking Customer Support Specialist to join their remote team. This opportunity is ideal for a service-driven professional who enjoys helping customers, thrives in a fast-paced digital environment, and is passionate about delivering exceptional customer experiences from the comfort of home. Duties & Responsibilities - Provide professional and friendly support to Dutch-speaking customers across multiple channels - Handle customer enquiries relating to orders, deliveries, product information, refunds, and account support - Resolve customer concerns efficiently while maintaining a positive brand experience - Respond to customer interactions via phone, email, live chat, and social platforms - Ensure all customer records and case notes are updated accurately - Work collaboratively with internal teams to ensure timely resolutions - Identify recurring customer issues and contribute ideas for service improvements - Maintain a high standard of communication and professionalism in every interaction - Meet individual quality standards and productivity goals Qualifications - Fluent Dutch language skills (spoken and written) - Previous experience in customer service, support, hospitality, retail, or contact centre environments - Strong communication and problem-solving abilities - Comfortable working independently in a remote environment - Excellent attention to detail and administrative accuracy - Confident using online systems, CRM platforms, and digital communication tools - Ability to multitask and manage workload effectively - Positive attitude with a customer-first mindset - Reliable internet connection and suitable home-office setup Requirements - Flexible rotational shifts between 07:00 and 22:00 (Netherlands time) - Weekend availability required on a rotational basis Benefits - Fully remote work opportunity - Competitive salary package between R35,000 – R45,000 per month depending on experience - International exposure within a growing global business - Ongoing training and career development opportunities - Supportive and collaborative team culture

Role Description Join our dynamic remote team as a Customer Service Representative, where your language skills, empathy, and solution-driven mindset will help drive customer satisfaction and business growth. Key Responsibilities - Assist passengers with inquiries and bookings. - Manage flight bookings and re-bookings efficiently. - Provide direct sales and after-sale support. - Maintain high-quality service standards. Qualifications - C1 proficiency in German & fluent in English. - Grade 12 Certificate. - Customer service experience. - A home office setup with stable ground fibre internet (min. 25 Mbps download, 10 Mbps upload). - Namibian citizen, permanent or domicile resident. - Willingness to do shift work. Requirements - Strong customer orientation with a genuine desire to help. - Friendly, supportive, and patient demeanour. - Excellent problem-solving and results-driven mindset. - Collaborative team player with a positive attitude. - Efficient, organized, and self-motivated working style. Benefits - Flight rebate benefits. - Bonus and annual leave. - Subsidized maternity leave. - Equipment provided.