Carry1st

Role Description As an Entrepreneur-in-Residence, Market Expansion (EiR), you’re not just a manager; you are the entrepreneurial engine driving Carry1st’s expansion in your market. This is an elite, 12-month high-intensity program designed for builders who crave ownership. You will be tasked with scaling Carry1st in your territory. Join a hand-picked cohort of local leaders, beginning with a rigorous 2-week bootcamp. From there, you will have the autonomy to execute and a clear mandate: - Drive revenue - Capture market share - Build a business from the ground up This is a "Entrepreneur-in-Residence" style contract. At the end of the 12 months, top performers will transition into permanent roles. This role reports to the co-founder and President of Carry1st. You will... - Own the P&L: Take full accountability for revenue growth and customer acquisition for Carry1st Shop in your country - Execute Growth Strategy: Design and deploy aggressive go-to-market plans, spanning performance marketing, influencer activations, and local community-led growth - Forge Strategic Partnerships: Identify and close deals with local payment providers, telcos, and retail chains to embed Carry1st into the local economy - Benchmark the Competition: Constantly monitor and analyze the local competitive landscape to ensure Carry1st remains the market leader in pricing, user experience, and content - Be the Market Expert: Act as the definitive source of intelligence on local gaming culture, consumer behavior, and regulatory shifts to guide our global product and engineering teams Qualifications - Entrepreneurial Drive: Experience in high-growth environments. Bonus if you have e-commerce experience - Growth Expertise: Experience scaling consumer products in your market. You understand how to move metrics quickly and optimize unit economics - Market Fluency: Deep connections within your country’s technology or gaming ecosystem. You understand how local consumers pay, play, and engage with digital content - Strategic Execution: Exceptional ability to negotiate with high-level stakeholders while remaining "hands-on" enough to execute daily tactics - Data Obsession: You use data to drive every decision, pivot, and investment - Communication: Fluent in English and the primary local language(s) of your target market Benefits - Fast-growing, dynamic work environment - Fully remote and 100% global team with people in 15+ countries - Diverse backgrounds contributing to a stronger company Company Description Carry1st is building the dominant commerce platform for Africa and the Middle East. Operating at the intersection of video games, publishing, and fintech, we scale awesome content in frontier markets by solving hard problems. We are partnered with top global game companies like Riot Games, Activision, and Tencent and we are backed by top investors like a16z, Bitkraft, Google, Konvoy, Riot Games, Sony, and Nas. Learn more about Carry1st… - Andreessen Horowitz shared why they invested in Carry1st - Forbes shares top payments companies that made the Fintech 50 in 2025 Submissions for this role will close on 17 July so please make sure to apply before the deadline!

• Create engaging, trend-driven short-form video content to grow Carry1st’s social media following and engagement across TikTok, Instagram Reels, YouTube Shorts, and X. • Work closely with the growth team to produce organic and paid video content tied to in-game live ops, seasonal events, and regional campaigns. • Own the content calendar, handling both planning and execution to keep a consistent, high-quality posting schedule across all platforms. • Post static and video content across Carry1st’s social channels and report on key metrics to track performance and sharpen the content strategy over time

Role Description We are looking for a talented and creative Content Creator to join our growth team. In this role, you will be the engine behind our social media presence, producing engaging video content that connects with African gamers and drives growth across our channels. This is a hands-on, output-driven role: most of your time will be spent in the edit, turning raw footage and concepts into scroll-stopping content. - Create engaging, trend-driven short-form video content to grow Carry1st’s social media following and engagement across TikTok, Instagram Reels, YouTube Shorts, and X. - Work closely with the growth team to produce organic and paid video content tied to in-game live ops, seasonal events, and regional campaigns. - Own the content calendar, handling both planning and execution to keep a consistent, high-quality posting schedule across all platforms. - Post static and video content across Carry1st’s social channels and report on key metrics to track performance and sharpen the content strategy over time. Qualifications - 1–2+ years of experience creating social media content, with a portfolio of short-form video work and the ability to share examples or links to content you have created. - Proficiency with Premiere Pro, After Effects, or CapCut, along with comfort using basic static design tools such as Canva, Photoshop, or Illustrator. - A genuine passion for the gaming industry, especially mobile games and African gaming culture. - Deep understanding of TikTok, Instagram Reels, YouTube Shorts, and X content trends, including how to make content feel native to each platform and localise global gaming trends for African audiences. - A data-informed approach to content, with the ability to evaluate performance, report on results, and improve future output. - Ability to manage multiple projects and deadlines independently. - Experience with ad optimization is a bonus. Benefits - The ability to scale one of the fastest-growing companies in Africa. - Unlimited room for career growth with a VC-backed startup. - Own shares in the Company - enabling you to benefit from the value you create. - Awesome equipment: Get everything you need to work effectively. - Remote working allowance: Put an additional $600 / year to optimise your WFH experience. - Learning and development: Attend courses, conferences and training events. - Social events: Participate in regular company events to relax and connect with teammates. - Birthday leave: Enjoy a paid day off on your special day.

• Oversee the daily operations and performance of the Arabic customer service team, ensuring service levels, quality standards, and KPIs are consistently achieved • Lead and support customer service associates while driving operational excellence, process improvements, and customer satisfaction across the business • Develop and implement customer service processes, workflows, and best practices to enhance efficiency, productivity, and customer satisfaction • Act as the primary escalation point for complex customer issues, complaints, and inquiries, ensuring timely and effective resolution • Assist in identifying transaction and fulfilment issues, discrepancies, and potential risks, promptly escalating them for resolution • Track, analyze, and report on customer service trends and insights, providing actionable recommendations to key stakeholders

Role Description This role will play an important part in strengthening Arabic-language customer support and ensuring customers receive thoughtful, effective service. You will help shape how the function operates, support a growing team, and contribute to a customer experience that is consistent, responsive, and aligned with the needs of the business. - Oversee the daily operations and performance of the Arabic customer service team, ensuring service levels, quality standards, and KPIs are consistently achieved. - Lead and support customer service associates while driving operational excellence, process improvements, and customer satisfaction across the business. - Develop and implement customer service processes, workflows, and best practices to enhance efficiency, productivity, and customer satisfaction. - Act as the primary escalation point for complex customer issues, complaints, and inquiries, ensuring timely and effective resolution. - Assist in identifying transaction and fulfilment issues, discrepancies, and potential risks, promptly escalating them for resolution. - Track, analyze, and report on customer service trends and insights, providing actionable recommendations to key stakeholders. Qualifications - Fluency in Arabic and English (although you'll primarily oversee teammates and customers that speak Arabic, our business is conducted in English). - 3+ years of experience in customer service, including at least 1 year in a leadership or supervisory role. - Proven experience improving customer service processes and driving customer satisfaction metrics. - Experience in high-volume support environments such as e-commerce, marketplace, or fintech. - Experience supporting customers in the MENA region or applying knowledge of customer behavior and digital commerce trends across the region. - Strong coaching skills and experience managing the performance of frontline support teams. - Experience working cross-functionally to resolve escalations and operational issues. - Availability to work day or night shifts. Benefits - Awesome equipment: Get everything you need to work effectively. - Remote working allowance: Put an additional $600 / year to optimise your WFH experience. - Learning and development: Attend courses, conferences and training events. - Birthday leave: Enjoy a paid day off on your special day. Company Description Carry1st is building the dominant commerce platform for Africa and the Middle East. Operating at the intersection of video games, publishing, and fintech, we scale awesome content in frontier markets by solving hard problems. We are partnered with top global game companies like Riot Games, Activision, and Tencent and we are backed by top investors like a16z, Bitkraft, Google, Konvoy, Riot Games, Sony, and Nas. Carry1st is a fast-growing, dynamic place to work. And while we are laser-focused on building the flagship consumer fintech platform in Africa, our team is fully remote and 100% global - with people in 15+ countries! We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Join us!

Role Description As a Customer Service Associate for our Arabic-speaking markets, you'll be the primary point of contact for our users, ensuring their inquiries and technical issues are resolved with precision. You will act as a bridge between our customers and internal departments; escalating complex cases to the appropriate teams while collaborating with the wider CS department to refine workflows and drive operational excellence. - Play a crucial role in resolving day-to-day customer issues and tracking of customer inquiry and complaints. - Assist in identifying transaction and fulfilment issues, discrepancies, and potential risks, promptly escalating them for resolution. - Implement tactical changes in customer service to improve customer experience. - Serve as the point of contact for the business, providing clear reporting on CS issues, insights, and trends. - Collaborate with cross-functional teams to address related concerns. Qualifications - 1-2+ years in an Arabic customer service role — ideally with an e-commerce company or a high-volume environment. - Detail-oriented mindset with a proactive approach to problem-solving. - Availability to work day or night shifts. - Fluent in Arabic and English. - Knowledge of trends and user interactions with the MENA region. Benefits - Awesome equipment: Get everything you need to work effectively. - Remote working allowance: Put an additional $600 / year to optimise your WFH experience. - Learning and development: Attend courses, conferences and training events. - Birthday leave: Enjoy a paid day off on your special day.

Role Description As an Entrepreneur-in-Residence, Market Expansion (EiR), you’re not just a manager; you are the entrepreneurial engine driving Carry1st’s expansion in your market. This is an elite, 12-month high-intensity program designed for builders who crave ownership. You will be tasked with scaling Carry1st in your territory. Join a hand-picked cohort of local leaders, beginning with a rigorous 2-week bootcamp. From there, you will have the autonomy to execute and a clear mandate: - Drive revenue - Capture market share - Build a business from the ground up This is a "Entrepreneur-in-Residence" style contract. At the end of the 12 months, top performers will transition into permanent roles. This role reports to the co-founder and President of Carry1st. You will... - Own the P&L: Take full accountability for revenue growth and customer acquisition for Carry1st Shop in your country - Execute Growth Strategy: Design and deploy aggressive go-to-market plans, spanning performance marketing, influencer activations, and local community-led growth - Forge Strategic Partnerships: Identify and close deals with local payment providers, telcos, and retail chains to embed Carry1st into the local economy - Benchmark the Competition: Constantly monitor and analyze the local competitive landscape to ensure Carry1st remains the market leader in pricing, user experience, and content - Be the Market Expert: Act as the definitive source of intelligence on local gaming culture, consumer behavior, and regulatory shifts to guide our global product and engineering teams Qualifications - Entrepreneurial Drive: Experience in high-growth environments. Bonus if you have e-commerce experience - Growth Expertise: Experience scaling consumer products in your market. You understand how to move metrics quickly and optimize unit economics - Market Fluency: Deep connections within your country’s technology or gaming ecosystem. You understand how local consumers pay, play, and engage with digital content - Strategic Execution: Exceptional ability to negotiate with high-level stakeholders while remaining "hands-on" enough to execute daily tactics - Data Obsession: You use data to drive every decision, pivot, and investment - Communication: Fluent in English and the primary local language(s) of your target market Benefits - Fast-growing, dynamic work environment - Fully remote and 100% global team with people in 15+ countries - Diverse backgrounds contributing to a stronger company

Carry1st is building the dominant commerce platform for Africa and the Middle East, helping global brands unlock hard-to-reach markets by enabling local payments, boosting digital sales, and simplifying settlements across 19 core African markets. The company has developed Pay1st, a proprietary payment engine, and the Carry1st Shop, a digital marketplace for virtual goods—partnering with companies like PayPal and Chipper Cash to expand digital payments across the continent. As a **Customer Service Associate** for our Arabic-speaking markets, you'll be the primary point of contact for our users, ensuring their inquiries and technical issues are resolved with precision. You will act as a bridge between our customers and internal departments; escalating complex cases to the appropriate teams while collaborating with the wider CS department to refine workflows and drive operational excellence.

• Build and scale an automated creator program for CODM – onboarding, managing, and activating creators of all sizes whose content drives awareness, engagement, and revenue across Africa. • Advise on and execute content strategy in collaboration with creators to produce highly engaging content that grows the CODM player base. • Align creator initiatives and content output with game objectives, tracking performance against key engagement and growth metrics. • Act as the primary liaison between Carry1st and the CODM creator community, nurturing relationships across all tiers of creators.

• Identify viral trends across TikTok, Instagram, YouTube Shorts, and X/Twitter, and localize them for the African gaming community • Manage and grow the CODM Africa community by engaging with followers and fostering an active, loyal fanbase • Liaise with Activision stakeholders, managing approvals and timelines in a fast-paced publishing environment • Track and report on channel analytics and growth metrics, using insights to refine the content strategy • Manage the content production budget, tracking spend across creators, editors, and tools to ensure efficient use of resources • Use social media management and task management tools to plan, schedule, and coordinate content workflows across the team • Represent Carry1st and Activision at gaming events across Africa and feed insights back into the content strategy