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Sourcefit

Making Outsourcing in the Philippines Work for You

Service Analyst

AnalystAnalystFull TimeRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

10 days ago

Salary

0

Seniority

Senior

EnglishITSM

Job Description

Service Analyst

Sourcefit

• Support day-to-day service governance, attend operational calls, and provide structured insight to Service leadership • Lead the Problem Management process end-to-end, including trend analysis, RCA facilitation, and tracking corrective actions to closure • Create service review slide packs in line with schedules set by the Account Manager, ensuring content is accurate, client-ready, and insight-led • Act as the Service & Support interface into Ops & Platforms, coordinating problem resolution, platform risks, and improvement actions • Analyse service data to identify trends, risks, and improvement opportunities that reduce repeat incidents and improve service quality • Support escalations and operational coordination when Service Leads are unavailable, ensuring service stability during high-pressure periods

Job Requirements

  • Strong understanding of IT Service Management within an MSP environment
  • Proven experience leading or supporting Problem Management
  • Confident producing client-facing service review reports and presentations
  • Strong analytical skills with the ability to turn data into actionable insight
  • Excellent stakeholder communication skills across technical and non-technical audiences
  • Highly organized with strong attention to detail

Benefits

  • Remote work
  • Work from home
  • Monday to Friday schedule
  • UK holidays

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