• Program Manager serves as the senior delivery leader for the program, holding overall accountability for contract performance, team coordination, stakeholder relationships, and quality outcomes. • Serve as the primary decision maker for the program and the direct point of contact for federal agency stakeholders. • Hold overall accountability for contract delivery, quality, and stakeholder communication across all program workstreams. • Chair the Management Review Board, allocate resources across delivery teams, and maintain direct COR communication on schedule, risk, and staffing. • Coordinate across program teams acting as a delivery manager to ensure teams are working in coordination to deliver quality outcomes to the agency. • Develop and maintain weekly status reports, program management reviews, monthly financial reports, staffing plans, and any additional reporting requested by the customer. • Manage planned contract revenue, billable utilization, and gross margin achievement. • Oversee subcontractor partner performance, ensuring all team members are held to the same quality and delivery standards. • Translate customer vision into program direction, shaping success outcomes and metrics in partnership with federal product owners and agency leadership. • Serve as a trusted advisor to agency stakeholders, providing strategic guidance on program direction, risk, and delivery priorities. • Proactively identify and escalate risks with recommended mitigations, maintaining clear escalation paths and ensuring same-day resolution of governance and access issues. • Manage contractual obligations and ensure all program activities are compliant, on time, and within budget. • Lead hiring, performance management, timecard reviews, PTO management, and team development for direct reports. • Partner with practice and growth leaders to identify and drive organic and new growth opportunities across the program.

• Lead and manage complex, cross-functional marketing programs from kick-off through post-mortem • Manage program roadmaps, resource allocation, and timelines with high autonomy • Establish and track key performance indicators (KPIs) to measure program success • Drive for continuous improvement within the Marketing organization by identifying and implementing process improvements • Act as a key bridge between senior management and operational teams

• Own and lead panel incentive management operations across M3MR Group divisions, providing strategic oversight of incentive program design, governance, and performance. • Act as the first escalation point for complex payment issues, with accountability for controls, compliance, and audit readiness, and oversight of vendor relationships and delivery. • Set standards and drive continuous improvement of technology payment tooling, processes, and reporting, coaching stakeholders across divisions to ensure consistent execution. • Design, develop, and implement new incentive processes and optimise existing workflows across divisions to improve payment turnaround times, reduce processing cost and error rates, and increase panellist satisfaction. • Ensure end-to-end accuracy and timeliness of standard and non-standard across all divisions of the M3 GR Group. • Prepare/approve complex orders per supplier requirements and internal controls; clear on-hold items and high-value/edge cases with root-cause fixes. • Maintain structured, secure data storage and correct permissions; keep Wallet/MR status current for internal/external users. • Own allocated incentives compliance SOP: User interface reporting requirements by payment methods, data protection policies and rules, and documentation standards. • Own the participant-payment compliance playbook: tax thresholds/reporting requirements by country, identity/anonymity rules, documentation and evidence standards. • Partner with Finance on report accuracy, error resolution and local rules; implement gating controls and maintain complete audit trails. • Prepare audit-ready evidence packs and assist responses to internal/external auditors. • Enforce pre-allocation safeguards: transactions/balance checks, value caps, reason codes, and dual approvals for exceptions; run high-value reviews. • Publish a monthly KPI pack (turnaround times, failure/return rates, on-hold backlog, stakeholder SLA fulfilment) and drive remediation plans. • Perform QA sampling and spot checks; document corrective/preventive actions. • Own commercial management of incentive/payment vendors: negotiate pricing, fees, rebates and service credits; improve contract terms (SLA, liability, data protection, settlement timelines) to reduce cost, mitigate risk, and deliver measurable financial benefit to M3MR Group. • Act as day-to-day owner for incentive/payment vendors. • Support RFPs/renewals with requirements, volumes, controls, and performance history. • Serve as business owner for technology payment capabilities: define requirements, validate designs, write/maintain SOPs and runbooks. • Manage UAT, data reconciliation, and go-live readiness; sign off on releases and ensure complete system logging (who/what/when). • Collaborate with other departments to lead and drive improvements on incentive design, risk management, and compliance constraints. • Improve the panellist payment experience to drive retention: ensure fast, friction-free payouts, rapid correction of issues, and proactive respondent communication on status and resolution; use root-cause analysis and controls to prevent recurring incentive-payment issues. • Coordinate respondent communications and escalations; ensure clear, timely updates and consistent templates across divisions. • Update SOPs, checklists, and quick guides; deliver refresher training to other departments. • Coach coordinators on complex cases and quality standards; act as day-to-day backup to the Incentives manager when needed. • Manage, mentor, appraise and develop allocated staff, ensuring they are working effectively.

Title: Application Program Manager Location: Remote – United States JOB CODE: SR-5266958-APM Job Description: Project Overview: Louisiana Department of Transportation & Development (LADOTD) is undertaking a modernization initiative to enhance its district‑level financial data intake and reporting processes. The project will deliver a customized data management platform that aligns with LADOTD’s existing operational workflows while introducing targeted improvements in usability, security, auditability, and reporting. The solution must maintain continuity with LADOTD’s established practices while providing a secure, reliable, and scalable foundation for long‑term operational excellence. The OTS Application Development Office (AppDM) will provide oversight. Objectives: The primary objectives of this project are to: - Modernize and streamline district financial data intake processes. - Improve data accuracy through automated validations and built‑in calculations. - Strengthen auditability, security, and user access controls. - Enhance reporting capabilities for both district users and administrators. - Provide a stable, secure, and maintainable hosting environment for long‑term operations. I. DESCRIPTION OF SERVICES The scope of the proposed services will include the following: - Develop understanding of the business environment and use that understanding to make informed decisions and drive results. - Define program goals and objectives for LADOTD modernization. - Develop project plans and schedules, including resource allocation, timelines, and budgets. - Lead cross-functional teams to deliver programs and projects on time and within budget. - Manage risks and communicate project status. - Ensure compliance with LADOTD and State standards. - Provide day-to-day support for ongoing processes. - Conduct ongoing evaluation and improvements for processes, providing data analysis support for the agency’s workload demands. - Manage risks and issues, and implement mitigation strategies as needed. - Communicate project status and progress to stakeholders, including senior management. - Collaborate with stakeholders and teams to ensure program and project goals are met. - Ensure compliance with program management processes and standards. - Provide ongoing evaluation and improvements for program management processes and practices. - Provide day-to-day support for ongoing processes. Qualities needed to succeed in this position: - Strong understanding of data management principles and practices. - Excellent communication skills, both written and verbal, with experience presenting to senior management and stakeholders. - Proven ability to lead cross-functional teams and manage multiple projects simultaneously. - Strong analytical and problem-solving skills, with the ability to make data-driven decisions. - Experience with Agile development methodologies. II. CANDIDATE SKILLS AND QUALIFICATIONS Years Required/Preferred Experience 10 Required Program or project management, preferably application development 10 Required IT strategy, infrastructure design, and operational support for multi-site organizations 10 Required Business continuity planning and application migration 10 Required Application and process modernization 1 Preferred Experience with change management and process improvement methodologies. 1 Preferred Familiarity with cloud platforms and data management technologies