Title: Application Program Manager Location: Remote – United States JOB CODE: SR-5266958-APM Job Description: Project Overview: Louisiana Department of Transportation & Development (LADOTD) is undertaking a modernization initiative to enhance its district‑level financial data intake and reporting processes. The project will deliver a customized data management platform that aligns with LADOTD’s existing operational workflows while introducing targeted improvements in usability, security, auditability, and reporting. The solution must maintain continuity with LADOTD’s established practices while providing a secure, reliable, and scalable foundation for long‑term operational excellence. The OTS Application Development Office (AppDM) will provide oversight. Objectives: The primary objectives of this project are to: - Modernize and streamline district financial data intake processes. - Improve data accuracy through automated validations and built‑in calculations. - Strengthen auditability, security, and user access controls. - Enhance reporting capabilities for both district users and administrators. - Provide a stable, secure, and maintainable hosting environment for long‑term operations. I. DESCRIPTION OF SERVICES The scope of the proposed services will include the following: - Develop understanding of the business environment and use that understanding to make informed decisions and drive results. - Define program goals and objectives for LADOTD modernization. - Develop project plans and schedules, including resource allocation, timelines, and budgets. - Lead cross-functional teams to deliver programs and projects on time and within budget. - Manage risks and communicate project status. - Ensure compliance with LADOTD and State standards. - Provide day-to-day support for ongoing processes. - Conduct ongoing evaluation and improvements for processes, providing data analysis support for the agency’s workload demands. - Manage risks and issues, and implement mitigation strategies as needed. - Communicate project status and progress to stakeholders, including senior management. - Collaborate with stakeholders and teams to ensure program and project goals are met. - Ensure compliance with program management processes and standards. - Provide ongoing evaluation and improvements for program management processes and practices. - Provide day-to-day support for ongoing processes. Qualities needed to succeed in this position: - Strong understanding of data management principles and practices. - Excellent communication skills, both written and verbal, with experience presenting to senior management and stakeholders. - Proven ability to lead cross-functional teams and manage multiple projects simultaneously. - Strong analytical and problem-solving skills, with the ability to make data-driven decisions. - Experience with Agile development methodologies. II. CANDIDATE SKILLS AND QUALIFICATIONS Years Required/Preferred Experience 10 Required Program or project management, preferably application development 10 Required IT strategy, infrastructure design, and operational support for multi-site organizations 10 Required Business continuity planning and application migration 10 Required Application and process modernization 1 Preferred Experience with change management and process improvement methodologies. 1 Preferred Familiarity with cloud platforms and data management technologies

Role Description We’re looking for a Program Success Manager who genuinely loves working with people. At its core, this role is about human connection. You’ll spend most of your day engaging directly with students, building relationships, and supporting them through an important career transition. If you naturally bring empathy, curiosity, and encouragement into conversations, you’ll thrive here. This is a highly student-facing role where your impact comes from being proactive, present, and invested in each student’s journey. Through phone calls, SMS, and email, you’ll help students stay motivated, build strong habits, and navigate challenges. We’re looking for someone with strong emotional intelligence who can meet students where they are, whether they need accountability, encouragement, or a reset, and help them move forward with clarity and confidence. If you’re energized by building trust quickly and turning conversations into real progress, this role will feel both natural and rewarding. Key Responsibilities - Student Success & Engagement (Primary Focus) - Own a portfolio of students, driving engagement, retention, and completion - Build strong relationships through consistent outreach (calls, SMS, email) - Coach students on time management, study habits, and staying accountable - Proactively reach out to students who are falling behind and help them get back on track - Navigate sensitive or challenging situations with empathy and sound judgment - Cohort Ownership & Partner Support - Own overall cohort health, ensuring students are progressing week over week - Surface risks and wins early to internal teams and partners - Support a high-quality student experience that drives client satisfaction - Collaborate with internal teams (mentors, support, learning, etc.) to resolve issues and support students - Insight Sharing & Continuous Improvement - Use student interactions and data to identify trends and at-risk students - Share clear, actionable insights with internal teams - Contribute to improving how we support students through feedback and ideas - Leverage tools and AI to work more efficiently and consistently Your Typical Day May Include - Calling and messaging students to check in, motivate, and re-engage - Following up with students who need extra support or accountability - Reviewing student progress to identify who needs outreach - Handling student questions or challenges in real time - Participating in team syncs to share updates and flag risks Tools You’ll Use - HubSpot (student communication and tracking) - Slack (team communication) - Google Workspace (notes and light tracking) - AI tools (to support communication and efficiency) Requirements - Have 3+ years in advising, customer success, coaching, or consultative sales - Genuinely enjoy talking to people and building relationships throughout the day - Bring strong emotional intelligence and lead with empathy - Are proactive, action-oriented, and follow through consistently - Can manage a high volume of conversations and priorities - Are comfortable having direct, supportive conversations that drive action - Are energized by helping others stay motivated and succeed Success in This Role Looks Like - Students are consistently engaged, supported, and making progress - At-risk students are identified early and re-engaged quickly - High volume of meaningful student interactions every day - Strong retention and completion outcomes across your caseload - Students feel motivated, confident, and clear on what to do next Benefits - This is a unique opportunity to directly impact people’s lives every day. - You’ll play a hands-on role in helping students stay on track, overcome challenges, and reach their goals. - If you’re someone who thrives on connection, action, and making a real difference through daily interactions, you’ll find this role both meaningful and energizing.

• Own portfolio intake mechanics and governance from idea submission through approved initiative. • Establish and maintain a transparent demand funnel, ensuring initiatives are clearly framed, comparable, and decision‑ready. • Facilitate prioritization and intake forums by reconciling Product strategy, approved funding, and delivery capacity. • Translate Product roadmaps into integrated portfolio delivery plans. • Own capacity modeling, scenario analysis, and portfolio tradeoff recommendations. • Maintain visibility into portfolio health, cross‑initiative dependencies, and systemic risks. • Ensure portfolio decisions are explicitly documented, tracked, and acted upon. • Define and own portfolio‑level delivery standards, templates, and ways of working. • Ensure transparency and traceability from strategic intent through approved initiatives and execution.

• Build and operationalize scalable performance effectiveness frameworks across BPO teams • Partner with BPO vendors and internal stakeholders to identify trends, drive accountability, and improve operational outcomes • Leverage multiple data sources - including manual audits, speech analytics, and operational reporting - to deliver actionable insights • Develop and maintain performance scorecards, dashboards, and business review materials for leadership stakeholders • Identify opportunities for continuous improvement across processes, tooling, and member experience workflows • Collaborate cross-functionally with operations, analytics, member experience, and business teams to align on performance strategy and execution • Help drive adoption and effectiveness of performance monitoring tools and evaluation methodologies