• As the FSQA Director of National Accounts, this role will be responsible for supporting the food safety and quality strategies of any National account within the Fresh Division. • This role will largely be customer facing. • The role will work closely with the Account Manager and Executive team to become intimate with the key client strategies, challenges, gaps, and risks to be an advocate and consultant to Fresh Division clients as it relates to FSQA areas. • The role will also support day to day food safety needs of the client such as substitute supplier review, food safety claims management, specification tolerance, etc. • The role will also support clients’ on-going quality improvement and FSQA initiatives driven by the needs of the clients. • The role will work closely with the Senior Director of Food Safety and Compliance as well as lead and manage the Food Safety Project Manager. • This role will work with the FSQA Project Manager, National Accounts position to ensure all Client’s projects and initiatives are being monitored and followed through on commitments. • The role will work with other teams within the Fresh Services Food Safety team to ensure the efficiency of task and project management.

• Lead and manage the end-to-end implementation of large-scale and strategic client projects. • Create and maintain project plans, ensuring all tasks are completed within the defined timelines. • Proactively anticipate and navigate potential project risks, identifying challenges and proposing innovative solutions. • Document client requirements to ensure business needs are met and solution value is communicated. • Manage teams, vendors, and stakeholders to deliver project milestones seamlessly. • Serve as the primary contact for key client stakeholders throughout implementation. • Analyze integration, data mapping, and workflow needs with clients and internal teams. • Lead client presentations and status meetings with concise progress updates. • Educate clients on product features and best practices through in-depth assistance. • Provide training and resources to maximize client benefits from solutions. • Partner with cross-functional teams to ensure smooth delivery and client satisfaction. • Conduct post-implementation reviews to drive continuous process improvements.

• Develop and execute a multi-year enterprise applications strategy that aligns with global business priorities and an AI. • Lead the integration of cutting-edge technology, including AI governance and Agent development frameworks, to drive internal productivity and innovation. • Drive system evaluation, rationalization, and optimization to ensure a cohesive digital ecosystem via modern APIs and middleware. • Ensure enterprise platforms consistently meet or exceed established SLAs for performance, availability, and issue resolution. • Oversee the modernization and lifecycle management of critical Quote-to-Cash teams and systems to ensure seamless business operations. • Maintain rigorous standards for data privacy and audit requirements, including GDPR, SOC2, and multi-jurisdictional data residency. • Partner with global business leaders and present strategic roadmaps and investment cases to the executive team. • Lead and mentor a globally distributed team of approximately 50 solution architects, analysts, system administrators, developers and other technical SMEs. • Manage strategic relationships and SOWs with key partners, ensuring spend is optimized against commitments. • Facilitate cross-functional governance and drive high user adoption for all application investments. • Strategically manage Application spend and control costs by mitigating application sprawl and rationalizing the technology portfolio to realize run-rate savings.

• Build and steward authentic relationships based on respect, understanding and advancing patient focused priorities. • Embed patient and caregiver perspective and strategic insights from our communities across business strategy, accelerating existing efforts and identifying new opportunities to meaningfully partner across the medicines lifecycle. • Understand and navigate internal stakeholder engagement, ensuring plans reflect cross functional engagement; facilitating the compliant exchange of complex scientific information related to Ultragenyx areas of research, product development and commercialization. • Partner closely with Government Affairs, Communications and Regulatory to ensure appropriate patient, caregiver and advocacy leader awareness of, and engagement with, regulatory agencies and policymakers on issues of access and reimbursement. • Demonstrate leadership within the Patient Advocacy team, across Ultragenyx, and externally with the goal of fostering a best-in-class patient advocacy function. • Oversee the patient advocacy budget, ensuring company resources are used efficiently and effectively, including the management of external strategic partners.