• Develop and implement the company's long-term strategy with a focus on sustainable growth. • Identify new market opportunities, product innovations and strategic partnerships. • Monitor and analyze market and competitive developments to optimally position the company. • Lead, develop and retain high-performing, cross-functional teams. • Foster a values-driven corporate culture with a strong emphasis on ownership and accountability. • Act as a coach and decision-maker to optimize collaboration and company performance. • Responsible for financial planning, forecasting and reporting. • Overall responsibility for operating results (P&L) and key performance indicators (EBITDA, ARR, MRR). • Implement strategies to increase revenue and improve efficiency. • Shape and optimize go-to-market strategy, including sales, marketing and pricing. • Implement and monitor clear performance indicators to manage revenue and sales efficiency. • Promote customer retention and sustainable revenue growth through recurring revenue. • Represent the company to internal and external stakeholders, including investors, partners and customers. • Provide regular reporting on strategic and financial developments to Everfield's Business Partner team. • Build and maintain long-term business relationships. • Continuously optimize business processes, product delivery and customer service. • Implement scalable systems and processes to support company growth. • Establish a company culture that combines operational discipline and innovation.

- Own the ILM Professional Services practice end-to-end—driving both services revenue growth and delivery excellence across implementation, configuration, training, and ongoing managed services. - Drive services sales in partnership with the Account Executive team—owning pipeline development, solution scoping, SOW and proposal development, pricing, and contract negotiation. - Build and lead the ILM professional services team; set hiring plans, performance standards, and career development paths for implementation consultants, project managers, and land management SMEs. - Serve as the senior customer point of accountability; establish executive relationships, translate business objectives into delivery roadmaps, and oversee implementations from kickoff through go-live and adoption. - Own the ILM services P&L; manage delivery governance, resource utilization, revenue forecasting, and margin performance; report results and escalations to Irth leadership. - Develop repeatable ILM service offerings, implementation playbooks, and enablement assets; partner with Product to feed customer insights back into the roadmap and keep methodology current with product capabilities. - Collaborate with Sales, Account Management, and Support to identify expansion opportunities, drive net revenue retention, and represent Irth’s ILM practice at industry events and customer advisory boards. - Performs other duties as assigned by an appropriate administrator or their representative.

• Lead complex consulting engagements focused on indirect spend, purchased services, and operational improvement initiatives for healthcare provider clients. • Analyze complex datasets, product utilization, contract performance, and national benchmarking data to identify financial value and cost reduction opportunities. • Evaluate contract penetration, market share, standardization opportunities, substitution strategies, and utilization trends to maximize contract value and client savings. • Translate analytical findings into executive-level presentations, strategic recommendations, and actionable implementation plans. • Facilitate discussions with C-suite and senior healthcare leaders to align priorities, influence decision-making, and drive value realization. • Serve as Project Lead for advisory engagements by managing scope, deliverables, timelines, priorities, and resource coordination across multiple workstreams. • Partner with clients on-site and remotely as a trusted advisor to identify, influence, and implement operational and financial improvement opportunities. • Establish strong client relationships through proactive communication, accountability, and delivery of high-quality consulting outcomes. • Support business development activities through solution design, proposal support, client presentations, and expansion opportunity identification. • Mentor consultants and contribute to capability development, knowledge sharing, and continuous improvement across the consulting practice.

Role Description Under the general supervision of the Vice President of Clinical Operations or Associate Vice President, the Director of Residential Services manages services to those that are receiving SMI/IDD Community Living Support and Personal Care Services in various specialized residential settings. Qualifications - A Master’s Degree from a recognized college or university in the Human Services, Social Services, Nursing (a Bachelor’s Degree will be accepted), Public Health, Healthcare Administration, Health Management, Psychology, Counseling, Social Work, or a related field. Requirements - Eight (8) years of full-time paid professional experience working in a human service, social service, mental health, or behavioral health setting. - Five (5) years of full-time paid professional experience as an executive, administrator, manager or supervisor in a human service, social service, mental health, or behavioral health setting. - Three (3) years of professional experience performing screenings, assessments, or authorizations in a behavioral healthcare or mental health setting. - Two (2) years of full-time paid experience coordinating residential placements for a human service, social service, or mental health organization. - A Valid State of Michigan clinical licensure: RN, LMSW, LMHC, LPC, LLP or PhD. - A valid State of Michigan Driver’s License with a safe and acceptable driving record. Benefits - Work is usually performed in an office setting but requires the employee to drive to different sites throughout Wayne County and the State of Michigan. - This position can work remotely with supervisory approval. - Currently this position is primarily a remote position. Knowledge, Skills and Abilities (KSA’s) - Knowledge of DWIHN policies, procedures, and practices. - Knowledge of the DWIHN provider network and community resources. - Knowledge of the Michigan Mental Health Code. - Knowledge of MDHHS policies, rules, regulations, and procedures. - Knowledge of Federal policies, rules, regulations, and procedures as it relates to DWIHN. - Knowledge of behavioral health and mental health principles and practices. - Knowledge of Residential Services practices and principles. - Knowledge of screenings, assessments, and authorizations for people qualifying for residential services. - Knowledge of care coordination rules and protocols. - Knowledge of the Michigan Medicaid Provider Manual. - Knowledge of MHWIN. - Knowledge of the LOCUS model. - Knowledge of the clinical care process (screening, assessment, treatment planning, case management and continuing care). - Knowledge of and ability to use screening and assessment tools for behavioral health services. - Knowledge of the Adult continuum of care for all disability designations (I/DD, SMI, Co-Occurring Disorder). - Knowledge of Quality Management and Quality Improvement principles and practices. - Knowledge of Integrated Care services for behavioral health patients. - Knowledge of Utilization Management practices and principles. - Knowledge of managed care practices and principles. - Knowledge of ICD 9, CPT Codes, DSM-IV Statistical Manual or most current diagnostic edition. - Knowledge of compliance standards. - Knowledge of Medical Necessity Criteria for Behavioral Health Services. - Knowledge of the Federal Confidentiality Regulations, 42 CFR, Part 2. - Knowledge of the Professional Code of Ethics. - Knowledge of documents / regulations that govern the provision of mental health services. - Knowledge of the Code of Federal Regulations, Balanced Budget Act, Bureaus of Adult and Licensing rules. - Knowledge of Service Utilization Guidelines. - Knowledge of Community Mental Health Services Programs (CMHSP) and Prepaid Inpatient Health Plans (PIHP). - Knowledge of NCQA requirements and the accreditation process. - Knowledge of Medicaid insurance principles and practices. - Knowledge of HEDIS measures and standards. - Knowledge of the complaints, grievances, and appeals processes and procedures. - Knowledge of nursing home practices and procedures. - Supervisory skills. - Management skills. - Leadership skills. - Executive skills. - Team Leadership skills. - Administration skills. - Training skills. - People management skills. - Project management skills. - Action planning skills. - Strategic thinking skills. - Strategic planning skills. - Emotional intelligence skills. - Corrective Action skills. - Assessment skills. - Evaluation skills. - Organizational skills. - Report writing skills. - Problem Solving skills. - Decision Making skills. - Critical Thinking skills. - Presentation skills. - Interpersonal skills. - Public Speaking skills. - Customer Service skills. - Communication skills. - Teaching skills. - Training skills. - Written communication skills. - Computer skills (Word, Excel, Access, Power Point, Outlook, Teams). - Teamwork Skills. - Team building skills. - Relationship-building skills. - Ability to communicate orally. - Ability to communicate in writing. - Ability to work effectively with others. - Ability to work with an ethnically, linguistically, culturally, economically, and socially diverse population. - Judgement/Reasoning ability. Working Conditions - Work is usually performed in an office setting but requires the employee to drive to different sites throughout Wayne County and the State of Michigan. - This position can work remotely with supervisory approval. - Currently this position is primarily a remote position. Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process. The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer.