- Own the ILM Professional Services practice end-to-end—driving both services revenue growth and delivery excellence across implementation, configuration, training, and ongoing managed services. - Drive services sales in partnership with the Account Executive team—owning pipeline development, solution scoping, SOW and proposal development, pricing, and contract negotiation. - Build and lead the ILM professional services team; set hiring plans, performance standards, and career development paths for implementation consultants, project managers, and land management SMEs. - Serve as the senior customer point of accountability; establish executive relationships, translate business objectives into delivery roadmaps, and oversee implementations from kickoff through go-live and adoption. - Own the ILM services P&L; manage delivery governance, resource utilization, revenue forecasting, and margin performance; report results and escalations to Irth leadership. - Develop repeatable ILM service offerings, implementation playbooks, and enablement assets; partner with Product to feed customer insights back into the roadmap and keep methodology current with product capabilities. - Collaborate with Sales, Account Management, and Support to identify expansion opportunities, drive net revenue retention, and represent Irth’s ILM practice at industry events and customer advisory boards. - Performs other duties as assigned by an appropriate administrator or their representative.

• Lead complex consulting engagements focused on indirect spend, purchased services, and operational improvement initiatives for healthcare provider clients. • Analyze complex datasets, product utilization, contract performance, and national benchmarking data to identify financial value and cost reduction opportunities. • Evaluate contract penetration, market share, standardization opportunities, substitution strategies, and utilization trends to maximize contract value and client savings. • Translate analytical findings into executive-level presentations, strategic recommendations, and actionable implementation plans. • Facilitate discussions with C-suite and senior healthcare leaders to align priorities, influence decision-making, and drive value realization. • Serve as Project Lead for advisory engagements by managing scope, deliverables, timelines, priorities, and resource coordination across multiple workstreams. • Partner with clients on-site and remotely as a trusted advisor to identify, influence, and implement operational and financial improvement opportunities. • Establish strong client relationships through proactive communication, accountability, and delivery of high-quality consulting outcomes. • Support business development activities through solution design, proposal support, client presentations, and expansion opportunity identification. • Mentor consultants and contribute to capability development, knowledge sharing, and continuous improvement across the consulting practice.

Role Description Under the general supervision of the Vice President of Clinical Operations or Associate Vice President, the Director of Residential Services manages services to those that are receiving SMI/IDD Community Living Support and Personal Care Services in various specialized residential settings. Qualifications - A Master’s Degree from a recognized college or university in the Human Services, Social Services, Nursing (a Bachelor’s Degree will be accepted), Public Health, Healthcare Administration, Health Management, Psychology, Counseling, Social Work, or a related field. Requirements - Eight (8) years of full-time paid professional experience working in a human service, social service, mental health, or behavioral health setting. - Five (5) years of full-time paid professional experience as an executive, administrator, manager or supervisor in a human service, social service, mental health, or behavioral health setting. - Three (3) years of professional experience performing screenings, assessments, or authorizations in a behavioral healthcare or mental health setting. - Two (2) years of full-time paid experience coordinating residential placements for a human service, social service, or mental health organization. - A Valid State of Michigan clinical licensure: RN, LMSW, LMHC, LPC, LLP or PhD. - A valid State of Michigan Driver’s License with a safe and acceptable driving record. Benefits - Work is usually performed in an office setting but requires the employee to drive to different sites throughout Wayne County and the State of Michigan. - This position can work remotely with supervisory approval. - Currently this position is primarily a remote position. Knowledge, Skills and Abilities (KSA’s) - Knowledge of DWIHN policies, procedures, and practices. - Knowledge of the DWIHN provider network and community resources. - Knowledge of the Michigan Mental Health Code. - Knowledge of MDHHS policies, rules, regulations, and procedures. - Knowledge of Federal policies, rules, regulations, and procedures as it relates to DWIHN. - Knowledge of behavioral health and mental health principles and practices. - Knowledge of Residential Services practices and principles. - Knowledge of screenings, assessments, and authorizations for people qualifying for residential services. - Knowledge of care coordination rules and protocols. - Knowledge of the Michigan Medicaid Provider Manual. - Knowledge of MHWIN. - Knowledge of the LOCUS model. - Knowledge of the clinical care process (screening, assessment, treatment planning, case management and continuing care). - Knowledge of and ability to use screening and assessment tools for behavioral health services. - Knowledge of the Adult continuum of care for all disability designations (I/DD, SMI, Co-Occurring Disorder). - Knowledge of Quality Management and Quality Improvement principles and practices. - Knowledge of Integrated Care services for behavioral health patients. - Knowledge of Utilization Management practices and principles. - Knowledge of managed care practices and principles. - Knowledge of ICD 9, CPT Codes, DSM-IV Statistical Manual or most current diagnostic edition. - Knowledge of compliance standards. - Knowledge of Medical Necessity Criteria for Behavioral Health Services. - Knowledge of the Federal Confidentiality Regulations, 42 CFR, Part 2. - Knowledge of the Professional Code of Ethics. - Knowledge of documents / regulations that govern the provision of mental health services. - Knowledge of the Code of Federal Regulations, Balanced Budget Act, Bureaus of Adult and Licensing rules. - Knowledge of Service Utilization Guidelines. - Knowledge of Community Mental Health Services Programs (CMHSP) and Prepaid Inpatient Health Plans (PIHP). - Knowledge of NCQA requirements and the accreditation process. - Knowledge of Medicaid insurance principles and practices. - Knowledge of HEDIS measures and standards. - Knowledge of the complaints, grievances, and appeals processes and procedures. - Knowledge of nursing home practices and procedures. - Supervisory skills. - Management skills. - Leadership skills. - Executive skills. - Team Leadership skills. - Administration skills. - Training skills. - People management skills. - Project management skills. - Action planning skills. - Strategic thinking skills. - Strategic planning skills. - Emotional intelligence skills. - Corrective Action skills. - Assessment skills. - Evaluation skills. - Organizational skills. - Report writing skills. - Problem Solving skills. - Decision Making skills. - Critical Thinking skills. - Presentation skills. - Interpersonal skills. - Public Speaking skills. - Customer Service skills. - Communication skills. - Teaching skills. - Training skills. - Written communication skills. - Computer skills (Word, Excel, Access, Power Point, Outlook, Teams). - Teamwork Skills. - Team building skills. - Relationship-building skills. - Ability to communicate orally. - Ability to communicate in writing. - Ability to work effectively with others. - Ability to work with an ethnically, linguistically, culturally, economically, and socially diverse population. - Judgement/Reasoning ability. Working Conditions - Work is usually performed in an office setting but requires the employee to drive to different sites throughout Wayne County and the State of Michigan. - This position can work remotely with supervisory approval. - Currently this position is primarily a remote position. Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process. The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer.

Title: Design Director Location: Remote Job Description: We are open to remote candidates located within PST to BRT time zones. At Metalab, we partner with companies ready to change the world—helping them create products that improve lives, reshape markets, and shift culture. As a Design Director, you’ll play a pivotal role in shaping the quality of our work and nurturing the talent of our design team. You will lead with vision, balancing execution with mentorship to ensure teams deliver outstanding, high-impact design solutions. You’ll collaborate closely with cross-functional partners, driving both business and user value while setting a clear standard for design excellence. You thrive in ambiguity, bring strategic thinking to complex challenges, and elevate the work through deep expertise in product design, brand, and storytelling. As a leader, you’ll advocate for high-quality, user-centred design and ensure that Metalab remains at the forefront of digital innovation. What you’ll do: Lead by Doing - Balance leadership with hands-on design execution, working alongside teams to create and ship exceptional work. - Apply deep expertise in product design, design systems, product strategy, and human-centred design to guide and refine work. - Actively contribute to raising the bar for design excellence, providing clear and actionable feedback to project teams. Client Engagement & Delivery Success - Serve as a trusted design advisor to clients, guiding them through the design process, presenting work, managing feedback, and building strong relationships grounded in Metalab’s point of view on design direction and execution. - Drive strategic project success by applying service design and change management principles. - Partner with the Business Development team to scope work and identify strategic business development opportunities. Advocacy & Leadership at Metalab - Foster a collaborative, inclusive, and high-performance design culture. - Partner with Metalab leadership to drive engagement and maintain a strong company culture. - Hire, mentor, and develop design team members, ensuring a strong pipeline of leadership within the design team. - Represent Metalab in the design community, attracting top talent and new business opportunities. What we’re looking for: Technical Expertise - UX Design: You define UX quality standards, push teams toward innovation, and drive best practices across research, strategy, and execution. - Visual Design: You champion high-quality visual execution and stay current on trends, emerging technologies, and tooling. - Product Strategy: You ensure design work aligns with overarching product roadmaps, release strategies, and market positioning. - Critique & Collaboration: You guide teams in fostering a culture of constructive critique, both internally and with clients. - Research: You leverage qualitative and quantitative data to inform and validate design decisions. - Content Design: You advocate for clear, compelling communication that aligns with brand strategy and user experience. Leadership & Influence - Selling Design: You craft compelling narratives that help clients understand and buy into design decisions. - Vision: You lead teams in developing experience concepts, balancing business goals, user needs, and innovation. - Creative Direction: You ensure the strategic and creative impact of all projects, guiding teams through execution and client presentations. - Systems Design: You define scalable design systems that ensure usability, adoption, and long-term maintainability. - Brand Strategy: You confidently lead brand workshops and strategy sessions, guiding clients toward compelling creative directions. Requirements: - Proven experience managing and mentoring design teams through complex challenges while maintaining high-quality output. - Strong communication and presentation skills, with the ability to align and influence diverse stakeholders. - Experience collaborating with cross-functional teams to drive business priorities and deliver tangible value. - Active engagement in the design community, sharing insights through articles, panels, and thought leadership. - A passion for inclusive design practices and fostering a collaborative team environment. - Knowledge of change management and service design principles. - Strategic thinking, with the ability to contribute to business development and client relationship-building. Equal opportunity employer Research shows that women and other marginalized groups tend to only apply for a job when they meet every single criteria. Does this role sound like it was made for you, yet you don’t check every box? Reach out anyways! We’re an equal opportunity employer and are dedicated to fostering an inclusive and diverse environment for employees from all walks of life. We hire based on talent, and we’re proud of our global perspective.