• Manage and optimize customer data within Salesforce and third-party data platforms. • Ensure the accuracy, consistency, and integrity of customer data and oversee the creation and management of accounts in Salesforce. • Participate in automation initiatives and data integrations to streamline workflows and enhance data-driven decision-making. • Maintain and update customer records in Salesforce, ensuring data accuracy and integrity. • Create and manage new customer accounts, ensuring proper categorization and compliance with internal data standards. • Monitor and resolve data discrepancies, duplicates, and inconsistencies to maintain a clean and reliable database. • Manage and integrate data from third-party vendors, ensuring alignment with internal systems and business requirements. • Monitor and enforce data governance policies for vendor data, ensuring compliance with industry best practices and company guidelines. • Collaborate with vendors to improve data quality, accessibility, and usability. • Document and enforce best practices, policies, and procedures for managing customer data, including third-party firmographics data. • Train internal teams on data entry standards and proper usage of Salesforce to maintain high-quality records. • Participate in the design and implementation of automation for data entry, updates, and validation within Salesforce. • Work with IT and business teams to integrate third-party data sources, ensuring seamless data flow and accessibility. • Identify opportunities to improve efficiency through AI, machine learning, and API integrations.

Title: Deposit Operations Specialist I Location: Remote - OSAGE BEACH, MO $19 ‒ $24 Hourly Job Description: Summary: Coordinate with VP Deposit Operations Lead in implementing and carrying out bank policy and procedures with respect to overall deposit operations of First Bank of the Lake. This position’s primary responsibility is to perform a wide range of deposit operations and transaction processing duties. All positions at First Bank of the Lake require a high level of commitment to exceptional customer service and customer relationship development for internal and external customers. In addition, employees must possess the level of product knowledge necessary to effectively service and educate customers regarding the benefits of the Bank’s products and services and effectively promote them. Job Functions: - Balance and verify ACH reports and process items to be returned. - Process QuickRate requests and redemptions. - Process wire transfers (foreign & domestic) - Send out client notices. - Check stop payment forms against core or maintenance report. Verify/review stop suspect report. - Verify Automated Fund Transfer and Sweep reports. - Reconcile any unpostable DDA or Savings transactions. - Manage dormancy and escheatment activities. - Process debit card requests, compromised cards, limit adjustments, maintenance and Reg E claims. - Address all inbound and outbound ACH Returns and NOCs. - Initiate, support and troubleshoot online and mobile banking. - Set up recurring automatic transfers. - Process and review file maintenance and exceptions. - Complete new account checkbacks. - Complete and review name and address changes. Respond to audit requests (reports, pull sample documents, etc.) - Respond to legal requests including: levies, garnishments, and estate searches. - Perform occasional product testing. - Process death notifications. - Place and remove deposit holds as needed. - Serve as primary backup for Private Label Banking Activity. - Fulfill other job-related duties as requested. - Comply with all bank policies, regulations, and laws applicable to carrying out duties and responsibilities. - Must complete all required training, including Bank Secrecy Act/Anti-money Laundering training, suitable to their position within the bank. Education/Experience: - High school diploma or equivalent required. - Knowledge and experience with operating a computer (including MS product suite), calculator, and other general office equipment. Skills and Competencies: - Excellent social and communication skills: - Use professional and clear verbal communication skills. - High-quality writing skills, using accurate word usage, grammar, spelling, and punctuation in all written correspondence. - Ability to add, subtract, multiply, and divide using whole numbers and decimals. Ability to compute rate, ratio, and percentage. - Ability to multi-task, work in a fast-paced environment, and commit to accuracy and timeliness. - Ability to maintain a calm demeanor while under stress. - Ability to follow policies, procedures, and written instructions, as well as verbal instructions or directions from a Supervisor. - Ability to quickly alternate tasks and priorities. - Ability to maintain diplomacy and confidentiality. Physical Requirements: - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 25 pounds at times. Work Arrangement: - This position is primarily remote but the candidate must be available to come into the Osage Beach office when needed. - Occasional travel may be required for in-person training or meetings. EEO Statement: We are an equal-opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected category. All offers of employment shall be subject to the successful completion of all pre-employment screenings, verifications, and processes. Failure to comply with these processes or failure to successfully pass all phases of the pre-employment screening will result in a withdrawal of the employment offer. Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice. Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. Benefits: - 401(k) - 401(k) matching - Health insurance - Dental insurance - Life insurance - Paid time off - Vision insurance - Short- and Long-term disability - Company-paid holidays

Role Description This position is needed to lead the strategic execution and governance of telecommunications compliance for a portion of Twilio’s business. As a compliance subject matter expert, you will safeguard Twilio’s reputation by navigating the complex intersection of global regulation and product innovation. You will act as a regional owner, managing operational rhythms and partnering cross-functionally to mitigate risks while identifying growth opportunities. This is a high-visibility individual contributor role that ensures our global communications platform remains trusted, compliant, and performing at its peak. Responsibilities - Establish and execute country-level programs that align with Twilio’s short-term and long-term telecom compliance strategy. - Manage weekly compliance operating rhythm for your assigned countries, triaging developments and escalating critical issues to senior management. - Identify potential compliance risks and work cross-functionally to implement mitigation strategies. - Own the corporate governance of regional initiatives by maintaining internal policies and procedures that ensure adherence to international telecommunications standards. - Partner with Product and Engineering teams to drive innovation in compliance initiatives while identifying potential monetization opportunities. - Collaborate with internal functions to develop training materials and educate employees on evolving regulatory requirements. - Update senior leadership regularly on strategy execution and performance. Qualifications - 4+ years of experience in strategy and operations, program management, telecom policy, regulatory compliance, or equivalent. - Proven ability to program manage complex cross-functional projects and lead operational meetings with diverse stakeholders. - Strong analytical skills with the ability to use data to drive strategy and report to executive leadership. - Exceptional written and verbal communication skills, with experience presenting to senior leaders. - Well-honed critical thinking skills and the ability to problem-solve individually or in a group setting while understanding key financial drivers of the business. Desired Qualifications - Demonstrated experience in the telecommunications industry, including knowledge of global regulations such as STIR/SHAKEN, KYC, or regional equivalents. - Proficiency with SQL, Looker and Airtable. - Experience working within a global, high-growth technology environment. - Familiarity with product development lifecycles and how to integrate compliance into technical roadmaps. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel For this role, you may be required to travel occasionally to participate in project or team in-person meetings. Benefits - Competitive pay. - Generous time off. - Ample parental and wellness leave. - Healthcare. - A retirement savings program. - Offerings vary by location. Compensation The estimated pay ranges for this role are as follows: - Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $128,560 - $160,700. - Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000. - Based in the San Francisco Bay area, California: $151,120 - $188,900. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for health care insurance, 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave. Application Deadline Information Applications for this role are intended to be accepted until June 30, 2026, but may change based on business needs. Equal Opportunity Employer Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

• Act as a true "doer" for the US region with high autonomy • Design and manage the complete integration journey for new US partners • Ensure perfect technical account configurations • Create and host engaging webinars to boost platform usage • Analyze partner KPIs, providing customized action plans • Identify upsell opportunities to drive revenue • Act as Single Point of Contact (SPOC) for all bugs and technical anomalies • Maximize the automation of recurring support and onboarding workflows