• Own the complete screening workflow from initial imaging submission to delivery of final results to clinical sites. • Ensure timely progression of each patient through all workflow steps. • Serve as the first point of contact for sites regarding screening status, system issues, and any questions related to the screening process. • Maintain accurate communication records and ensure exceptional service to clinical sites. • Manage and administer digital platforms supporting the screening workflow, including: imaging submission platforms, Salesforce, Monday.com and additional internal workflow and documentation systems. • Provide system access to physicians and internal team members following governance standards. • Troubleshoot issues, open service tickets, follow up on resolutions, and escalate when needed. • Maintain data accuracy and completeness across all systems. • Work closely with the Clinical Imaging Screening Specialist on daily screening operations, escalations, and clinical/imaging related items. • Collaborate with internal partners (Imaging, Clinical Affairs, Data Management, Operations, Commercial team) to support efficient, compliant workflows. • Assist with updating or drafting of training materials, SOPs, and process documentation as needed. • Oversee dashboards and reporting tools that track screening activity, site performance, turnaround times, and workflow trends. • Provide routine and ad-hoc data summaries, metrics, and insights to internal stakeholders. • Identify workflow bottlenecks or improvement opportunities using data-driven analysis. • Demonstrates strong digital agility with the ability to quickly learn, adopt, and administer new applications and workflow tools. • Proactively identifies and implements technology-driven opportunities to streamline workflows, improve efficiency, and reduce manual effort. • Brings forward practical, data-driven ideas and adapts confidently in evolving digital environments. • Support continuous improvement initiatives within the TMTT Screening Team.

• Submit operational reports and contractual deliverables via appropriate systems in a timely manner with extensive attention to detail • Download reports requiring corrections, share with IT and Business teams for updates, and resubmit within required timeframes • Download updated technical documents to maintain up-to-date documentation internally • Analyze information support and participation needs to deliver outcomes that match business needs and IT capacity • Assist IT Business Integrations Director with various projects as assigned

Role Description As a key person to the success of the team, you will be utilizing your credit analysis, organizational, communication and relationship management skills daily, including your industry knowledge and ensuring all transactions are seamless, as well as delivering exceptional customer service outcomes. Duties and Responsibilities - Pre-Lodgement Review - Review all loan applications before submission to ensure accuracy, completeness, and lender policy compliance. - Assess deal structure, serviceability, and documentation against individual lender requirements. - Identify and resolve issues prior to lodgement to minimise reworks, delays, and declines. - Liaise with brokers to request missing information or flag structural concerns early. - Pipeline Management - Take full ownership of the post-lodgement pipeline from submission through to settlement. - Proactively chase lenders for updates, approvals, and outstanding conditions. - Communicate deal progress to clients and brokers in a timely and professional manner. - Escalate delays or issues early and manage through to resolution. - Maintain accurate and up-to-date deal status records across the CRM. - Process & Quality - Identify bottlenecks and inefficiencies in the lodgement-to-settlement workflow. - Contribute to the development and refinement of team SOPs and checklists. - Ensure compliance with Australian Privacy Act obligations and credit licensee requirements. - Support continuous improvement initiatives across deal quality and turnaround times. Qualifications - Minimum 3 years of experience in mortgage broking, loan processing, or credit assessment. - Strong knowledge of residential lending policy across major Australian lenders. - Proficient with CRM platforms, ideally Infynity or similar mortgage broking tools. - Demonstrated ability to read a credit file and identify structural or compliance issues. - Proven experience managing a loan pipeline independently from lodgement to settlement. - Certificate IV in Finance and Mortgage Broking preferred, or equivalent industry experience. - High attention to detail with strong written and verbal communication skills.

Title: Medical Records Specialist Location: United States Requisition ID 61186 Job Description: We are seeking candidates based in or near Coral Springs, FL or Minneapolis, MN. Although this position is primarily remote, the selected candidate must be able to attend in-person training sessions at the office as needed. Major Areas of Accountability - Organize and maintain customer medical records by collecting pertinent and relevant information about customers, and uploading leads into the database. - Review each medical record for missing documentation; check physician’s notes for appropriate diagnosis to justify Comfort Medical’s service; verify that the correct person has signed all paperwork such as physician’s orders, and other documentation requiring signature. - Ensure the correction of deficient documentation, and documentation requiring signature are received, and filed in the required time frame. - Call referral sources to obtain corrected, deficient or missing documentation - Ensure accuracy of components within the files, and scanning into the system when applicable. - Collect verbal orders, written copy of the verbal order, and the authenticated doctor’s order prior to billing for supplies - Identify and overcome objectives in an attempt to resolve complaints and ensure customer retention and satisfaction. - Identify and report errors and quality deficiencies to manager - Fulfill requests by clarifying desired information; completing transactions; forwarding requests when applicable. - Maintain customer records by entering information accurately, and completely. - Keep equipment operational by following established procedures; report equipment malfunctions. - Updates job knowledge by participating in educational opportunities. - Enhance the organization’s reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job tasks. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Communicate effectively with teammates to ensure high quality, and timely expedition of customer requests. - Remain knowledgeable of Medicare policies and federal/state regulations that affect sales activities, and interactions with physicians. - Assists with shipping and other duties as required. - Occasionally, employees currently recognized as high performers through recent performance evaluations, or employees with current demonstrated productivity leadership compared to other employees on existing metrics may be asked to engage in overtime. Basic Qualifications - High school diploma or equivalent experience. - English/Spanish bilingual preferred. - Clerical skills including proficiency with data entry and computers programs. - Willingness to engage in telephone direct sales. - Ability to take initiative and work independently. - Call center experience is desired as position entails a high amount of customer interaction over the phone. - Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies. At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect: - Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents. - Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services. - Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available. - Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement. - Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events. - Community and Culture: A supportive work environment where everyone feels valued, and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way. - Competitive Compensation: The starting hourly rate for this position is $21.92. Hired candidates may be eligible to receive additional compensation for applicable experience and may also be eligible for bonuses and/or incentives. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location. Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation!​ Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies. Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification. 61186 #LI-CM #LI-Remote