Resourcing the world.
National Account Manager
Location
United Kingdom
Posted
9 days ago
Salary
£45K / year
Seniority
Senior
Job Description
National Account Manager
Veolia UK
• Secure, deliver & drive efficiencies and project delivery for our hospitality sector stakeholders. • Acquire and use contract performance data to provide the insight that drives further opportunities and areas of focus. • Building, developing and delivering on KPIs / SLAs to drive a continuous improvement agenda. • Own the client relationships end-to-end, adopting contractual and P&L responsibility. • Innovate - developing and delivering on environmental and resource management contract activity, staying ahead of sector best practice and legislation. • Define and develop the customer strategy, generating growth in revenue and producing individual Account Management Plans for each client within the defined portfolio. • Maintaining a Salesforce pipeline to manage and measure business growth, business development and contracts at risk. • Managing customer contract expectations and service level agreements / key performance indicators. • Facilitating the cross-sell of resource management solutions from all relevant Veolia group activities. • Deliver the strategy and ensure the customer journey is implemented, and become the expert on the customer in terms of industry trends, commercial outlook and the customer’s business objectives. • Manage customer renewals and account development in accordance with internal governance and approval processes, maintain customer metrics as required, and communicate to all key stakeholders. • Ensure debt levels are managed within each account’s commercial terms and support invoice dispute resolution.
Job Requirements
- Account Management experience, being able to work with a high level of autonomy.
- Previous experience operating within cross-functional teams.
- The ability to self-organise and prioritise workload with regular support from line manager, having excellent time management skills and being well organised.
- Used to meeting targets and deadlines and able to manage a high volume of low-level queries at one time will also be required.
- A high level of influencing and negotiation skills, with an innovative, solution focused approach and good levels of commercial acumen.
- An understanding of the waste management industry would be advantageous, as would understanding sustainability and an interest in global resource management.
Benefits
- Eligible for an annual performance bonus
- 25 days of annual leave
- Choice of company car or car cash allowance
- Access to our company pension scheme
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allow you to reach your full potential
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