• Leading and guiding group learning sessions, transferring knowledge and skills to participants • Hosting 1:1 virtual sessions with shops to help them deliver on their success metrics • Becoming a subject matter expert on the product and its functionality • Encouraging participant engagement and discussion, managing group dynamics and promoting collaboration • Adapting content delivery to meet participant needs. • Assessing learning outcomes, providing feedback, and reinforcement • Traveling to in-person trainings for paid customers (travel up to 75% possible due to monthly demand) • Building out trade show sessions and expectations • Traveling to trade shows to help educate and train on best practices • Hosting webinars • Building out long-term needs for structure at in-person trainings

• Deliver engaging, high-impact, and value-driven professional learning sessions to educators and instructional leaders, both virtually and in person. • Personalize professional learning experiences to meet the unique needs of each district, ensuring alignment with their instructional priorities. • Foster strong relationships with Customer Success Managers and Account Executives, ensuring alignment on customer needs and goals. • Support customer onboarding and implementation, guiding educators through Kiddom’s platform and instructional resources. • Gather insights from educators and district leaders to inform ongoing HQIM and Kiddom LIT adoption, Kiddom support and professional learning strategies. • Stay informed on best practices in instructional technology, HQIM implementation, and adult learning principles to continually improve Kiddom’s professional learning experiences. • Pioneer the integration of AI-powered tools to accelerate the development and delivery of professional learning content, and champion Kiddom’s vision for AI-enhanced Learning Intelligence Technology with educators and district leaders. • Support and coordinate teams of contractor facilitators across Virginia—calibrating session quality, providing coaching/feedback, and ensuring consistent delivery aligned to Kiddom’s professional learning approach.

• The Field Training Consultant partners with franchisees and operations leaders to identify learning opportunities and deliver scalable training solutions that drive business results. • This role focuses on transitioning from traditional compliance-based training to capability-building approaches that improve operational performance, reduce turnover, and strengthen culture. • This role leverages store performance data to consult with franchisees and hold them accountable for training outcomes. • The consultant primarily facilitates virtual learning experiences—supported by data-driven insights—to ensure managers and teams gain the skills needed for success and to scale training across the system. • Occasional in-person facilitation may be required. • Using adult learning principles and adapting to diverse learning styles, the consultant ensures participants achieve measurable outcomes that impact profitability and growth.

• Conduct ongoing and regular needs assessments to identify individual, group, team, divisional, departmental, and organizational learning, and development opportunities. • Design and develop solutions to address identified gaps. • Practice instructional design methods to create quality training products in appropriate modality to include ILT, vILT, online, and other solutions. • Serve as master site administrator for the Learning Management System (LMS) and ensure it is leveraged to fully support associates, temporary workers, and contractors. • Lead a team of training and development professionals, serving as a coach and mentor to ensure team capacity and commitment to delivering top quality programming. • Work with stakeholders across the organization to create and expand mentoring and leadership development programs as part of an overall strategic career development and succession plan. • Manage vendor relationships and contracts for external learning partners. • Participate in departmental planning to meet business needs. • Understand the training management role and link training with the business needs of the company. • Able to travel 10-25% of time between campuses. • Other duties as assigned.