• Lead, coach, and develop a team of people managers and individual contributors across multiple geographies (US and India) • Own staffing, coverage modeling (including follow-the-sun support), performance management, and career development for Deal Operations • Promote an inclusive, collaborative and high-performing team culture • Represent Deal Operations and pricing expertise in executive and cross-functional forums • Lead the annual pricing exercise across the product portfolio and manage implementation of price changes with sales and executive leadership • Partner with Bids/RFPs, Legal, Government Relations, Sales, Customer Service, Accounting, Business Systems and IT on complex pricing, proposals, state adoptions and bids • Create and maintain processes and approval gates for exceptions to standard pricing and payment terms • Manage complex, high-dollar, or strategic deals and ensure operational readiness for fulfillment and billing • Partner broadly across the organization to maintain and evolve quoting capabilities and configuration engines • Translate district/education pricing requirements (adoptions, bids/RFPs, pilot pricing, multi-year deals, site licensing, district terms) into product and technical requirements for quoting/configuration tools • Serve as the business owner and cross-functional driver for quoting-related workstreams, coordinating with Business Systems, IT, Sales Ops, Implementation/Professional Services, Legal and Customer Service • Lead change management, training, and communication plans to ensure adoption and accurate quoting by Sales • Oversee ongoing governance and continuous improvement of quoting processes and configurations • Monitor quote queues and approvals, ensuring SLA adherence and accurate handoff to Customer Service/Order Fulfillment • Build dashboards and KPIs to measure quoting accuracy, time-to-quote, approval volumes, pricing leakage, and adoption of new quoting processes/tools • Continuously improve deal processes and internal tooling to increase efficiency and reduce risk • Drive and document requirements for integrations, data migration, and reconciliation between quoting and order/billing systems

• Lead, coach, and develop people managers across multiple operational sites, ensuring strong leadership, engagement, and consistent execution. • Own regional operational performance by defining, tracking, and improving key metrics related to quality, compliance, productivity, and cost. • Standardize and scale operating procedures, best practices, and training programs across fulfillment centers to support growth and efficiency. • Lead new market launches end to end, including site readiness, staffing plans, process design, vendor coordination, and execution against timelines. • Partner cross-functionally with Legal, Human Resources, Facilities, Product, Engineering, and Information Technology teams to implement operational improvements and new initiatives. • Build and maintain strong relationships with lottery authorities, regulators, vendors, and external partners to support compliant and reliable operations. • Identify operational risks and opportunities through data, hands-on observation, and real-time problem solving, driving continuous improvement across the region.

• Perform work within one of these locations • Participate in the competitive salary process

• Act as the point of contact for external vendors • Manage, monitor, track and resolve daily metrics • Ensure Service Level Agreements (SLAs) are met • Participate in day-to-day processing functions of vendor operations • Provide training within the team regarding daily functions and issue remediation • Understand how vendor operations work and support the business with reporting • Interact with vendors to resolve sensitive business inquiries and escalated accounts • Establish and ensure compliance with departmental standards and processes • Review and interpret laws and regulations for managing the service provider • Assist in the Vendor on-boarding process • Support and coordinate third party-related internal audits