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At Capital One, we think and work like a tech company, using our digital fluency to transform everything about the customer experience. We’re bending data to our will, and turning a stodgy industry on its head. That’s reflected in our ranking as the number one business technology innovator in the U.S. in the 2016 InformationWeek Elite 100.
Principal Agency Liaison Coordinator – Repo Operations
Location
Virginia
Posted
121 days ago
Salary
$56.8K - $64.8K / year
Seniority
Lead
Job Description
Principal Agency Liaison Coordinator – Repo Operations
Capital One
• Act as the point of contact for external vendors • Manage, monitor, track and resolve daily metrics • Ensure Service Level Agreements (SLAs) are met • Participate in day-to-day processing functions of vendor operations • Provide training within the team regarding daily functions and issue remediation • Understand how vendor operations work and support the business with reporting • Interact with vendors to resolve sensitive business inquiries and escalated accounts • Establish and ensure compliance with departmental standards and processes • Review and interpret laws and regulations for managing the service provider • Assist in the Vendor on-boarding process • Support and coordinate third party-related internal audits
Job Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years of Customer service or Call Center experience
- At least 2 years of auto finance experience
- At least 1 year experience using Google Suite or Microsoft Office
- At least 2 years of Risk Management experience (preferred)
- At least 2 years of experience working with third party vendors (preferred)
- At least 1 year of Process Management or project experience (preferred)
Benefits
- Medical, Dental, Vision, Prescription coverage
- Flexible Scheduling
- Paid Time Off
- Wellbeing offerings such as backup childcare and Mental Wellness support
- Tuition Reimbursement
- Paid Training and Development offered quarterly
- Flexible Spending Account
- Life Insurance as well as Disability
- Disability Insurance
- 401 K and Stock Purchase Plan
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