• Lead, coach, and develop people managers across multiple operational sites, ensuring strong leadership, engagement, and consistent execution. • Own regional operational performance by defining, tracking, and improving key metrics related to quality, compliance, productivity, and cost. • Standardize and scale operating procedures, best practices, and training programs across fulfillment centers to support growth and efficiency. • Lead new market launches end to end, including site readiness, staffing plans, process design, vendor coordination, and execution against timelines. • Partner cross-functionally with Legal, Human Resources, Facilities, Product, Engineering, and Information Technology teams to implement operational improvements and new initiatives. • Build and maintain strong relationships with lottery authorities, regulators, vendors, and external partners to support compliant and reliable operations. • Identify operational risks and opportunities through data, hands-on observation, and real-time problem solving, driving continuous improvement across the region.

• Perform work within one of these locations • Participate in the competitive salary process

• Act as the point of contact for external vendors • Manage, monitor, track and resolve daily metrics • Ensure Service Level Agreements (SLAs) are met • Participate in day-to-day processing functions of vendor operations • Provide training within the team regarding daily functions and issue remediation • Understand how vendor operations work and support the business with reporting • Interact with vendors to resolve sensitive business inquiries and escalated accounts • Establish and ensure compliance with departmental standards and processes • Review and interpret laws and regulations for managing the service provider • Assist in the Vendor on-boarding process • Support and coordinate third party-related internal audits

Role Description La Résidence l'Etoile du Soir de la Bruffière recrute un/une Infirmier(e) Référente. L'IDERCO organise et coordonne l'ensemble des soins dispensés aux résidents de l'EHPAD. Il/elle garantit la qualité, la sécurité et la continuité des soins dans le respect du projet d'établissement et du projet de soins. - Organise, coordonne et évalue les soins - Encadre et accompagne les équipes soignantes - Garantie la qualité, la sécurité et la continuité des soins - Participe à l'élaboration et au suivi des projets personnalisés des résidents - Contribue à la démarche qualité et à la gestion des risques - Assure le lien avec les familles, les intervenants libéraux et les partenaires médicaux - Participe aux astreintes Qualifications - Diplôme d'Etat d'Infirmier exigé (la formation IDERCO serait un plus) - Expérience en gériatrie et/ou en EHPAD appréciée - Aptitudes au management d'équipe et à la coordination - Sens du service public, rigueur et capacités relationnelles